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Four Seasons Logo Four Seasons · Hospitality and Tourism

Spa/Health Club Receptionist

United States of America, Atlanta · Job Posted May 04, 2026
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Job Description

Books, welcomes, and charges out spa guests. Tours guests from spa front desk to fitness center, pool area, sundeck and locker rooms explaining the amenities, establishing a connection, and reserving steam room and sauna reservations. Responds to a wide variety of guest requests by accurately assessing the guest needs and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Job Responsibility

  • Books, welcomes, and charges out spa guests
  • Tours guests from spa front desk to fitness center, pool area, sundeck and locker rooms explaining the amenities
  • Responds to a wide variety of guest requests by accurately assessing the guest needs and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
  • Books and cancels appointments, both by phone and in person, in an efficient and friendly manner
  • Issues relaxation lounge salto entry key to male guests
  • Ascertains guest satisfaction, collects keys, posts retail charges and presents bill to guest
  • Settles spa and retail charges accurately through credit card, gift card and/or cash transaction
  • Maintains a balanced bank assigned by the hotel
  • Makes change, and reconciles all transactions at the close of each shift
  • Handles all guest interactions with the highest level of hospitality and professionalism
  • Resolves customer complaints
  • Assists customers in all inquiries in connection with hotel services
  • Utilizes a variety of computer systems to check guests in and out, run daily reports and communicate both internally and externally via chat
  • Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
  • Works harmoniously and professionally with co-workers and supervisors
  • Can answer guest calls and direct them appropriately to other departments
  • Maintains a clean spa reception area with frequent cleaning, dusting and sanitizing
  • Pamper guests with a customized approach
  • Provide intuitive service, with a warm and friendly smile
  • Blocks the therapist’s schedules when needed
  • Assists with responsibilities and duties in the fitness center, pool area, sundeck and locker rooms in the absence of spa attendant or due to heavy volume
  • Provides basic trouble-shooting support for in-room dining (IRD) services at the pool when established
  • Works closely with Bell Staff and Front Desk to ensure smooth handling of guest deliveries and special requests

Requirements

  • Hotel necessary
  • Spa preferred
  • Ability to read and write and English

What we offer

  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • Discounted rates for Parking and/or Marta
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