Spa/Health Club Receptionist

• Coordinates and performs guest arrival, departure and cashiering tasks in accordance with hotel standards
• Greet all guests who enter the Spa in a warm and welcoming manner using guest name when known
• Maintain spa atmosphere with proper music, lighting, temperature and aroma
• Operate resources including Book for Time and Lotus Notes
• Update guest profiles, preferences and appointments in Book for Time accurately
• Provide individual assistance and accurate information
• Anticipate guest needs and take ownership of guest concerns and requests
• Possess high degree of product knowledge for treatments and retail
• Stay informed of events in the resort and upsell resort facilities
• Handle unexpected situations and emergencies in accordance with hotel policies
• Perform quality check by asking guest feedback after their Spa experience
• Identify and report hazards and maintenance issues
• Respond properly in any emergency or safety situation
• Perform other tasks as assigned
• Handle guest complaints and notify spa management
• Keep accurate inventory of operating supplies and submit purchase orders
• Process all financial transactions for retail and spa treatments
• Follow impeccable telephone etiquette
• Assist in supplies requisitions
• Be highly sensitive to guest preferences and special requests

• 1-2 years of experience in a luxury hotel or spa setting
• Spa Coordinator should have basic understanding of Microsoft applications, phone etiquette and Spa Soft systems
• Candidate must be guest focused and have excellent presentation skills
• Communication skills both verbal and written

Bi-lingual skills preferred

• 401K Retirement Savings Plan
• Investment in your Wellbeing
• Free On-Site Parking
• Training Program
• Tuition Reimbursement
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals