Spa/Health Club Receptionist

• Ensure guest satisfaction in the spa by performing proper services to the best of their ability and maintaining Four Seasons standards throughout all procedures
• Facilitate guest arrival and departure in the spa
• Coordinate spa treatment bookings
• Schedule treatments with selected Spa software, maximizing time within the treatment schedule and tracking guest preferences
• Respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction and comfort
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Assist guests with all inquiries in connection with spa services
• Assist guests with the sale of retail merchandise
• assist in the inventory and stocking of retail items
• Ability to work weekends, nights, and holidays

• At least 6 months of spa receptionist or related experience, preferably in a luxury hotel or resort
• Excellent personal presentation and interpersonal skills
• Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions
• Willing to work in a fast-paced environment
• Ability to operate all computer equipment necessary to perform the job
• Excellent communication and interpersonal skills
• ability to work closely with other departments and communicate clearly and effectively with colleagues and guests
• Work authorization in the United States required
• Ideal candidate will have a flexible schedule with availability to work weekends and holidays

Knowledge of Book4Time

• Medical, vision and dental insurance
• Complimentary life insurance
• Short-term disability insurance
• Paid time off and holiday
• 401k Retirement Plan
• Exciting training and development opportunities
• Complimentary employee meals
• Complimentary room nights at Four Seasons hotels around the world
• Discounted employee parking