Spa Guest Service Agent Job at Cavallo Point Lodge (Sausalito)

Hotel Front Desk Agent

We are seeking a friendly and motivated Hotel Front Desk Agent - full-time year-...

Location

United States , Vail

Salary:

24.00 USD / Hour

The Sebastian - Vail - A Timbers Resort

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
some college education preferred
previous experience in a hotel front desk or customer service role is a plus
excellent interpersonal and communication skills
strong problem-solving abilities and the ability to remain calm under pressure
proficient in using computer systems and hotel management software
ability to work flexible hours, including weekends, holidays, and evening shifts
ability to stand for long periods and lift up to 25 pounds
must be able to perform repetitive tasks (e.g., typing, answering phones)

Job Responsibility

Greet guests warmly upon arrival and provide personalized service throughout their stay
check guests in and out efficiently, ensuring all necessary information is collected and verified
answer guests' inquiries regarding hotel amenities, services, and local attractions
maintain clear and effective communication with other hotel departments, including housekeeping, maintenance, and sales
handle guest complaints and concerns with empathy, striving to resolve issues to their satisfaction
manage room reservations and maintain accurate records using the hotel management software
process payments, handle cash and credit transactions, and ensure proper accounting procedures are followed
prepare and distribute reports as required by management
ensure a safe and secure environment for guests and staff by following hotel policies and procedures
respond appropriately to emergencies and keep the front desk area organized and secure

What we offer

Free onsite shift parking
discounted bus pass for Eagle County & Lake County routes
discounted F&B, Spa Treatments & Retail up to 40% off
Merchant Ski Pass Program
free onsite Chef prepared employee dining room with hot meals and salad bar

Fulltime

Spa Guest Service Agent

Join a friendly and dynamic team providing world class service at Cavallo Point ...

Location

United States , Sausalito

Salary:

22.71 - 23.16 USD / Hour

Cavallo Point Lodge

Expiration Date

Until further notice

Requirements

Must be friendly
Must be outgoing
Must be able to multi-task while dealing with both Spa guests and employees

Job Responsibility

Rotate and master all guest service operations including relaxation areas, tea bar, retail, Spa front desk
Create amazing experiences for guests

What we offer

Generous Paid Time Off program
Health Insurance
401k Retirement Option
Five-star hospitality training
Opportunity for advancement
Employee discount programs
Free parking

Fulltime

New

Tennis Guest Services Agent

The Tennis Guest Services Agent is responsible for delivering exceptional servic...

Location

United States of America , Naples, Florida

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum 1+ years in guest/customer service role
previous experience preferred in a tennis facility, spa or luxury setting
knowledge of the sport is a plus
experience with computers and Microsoft applications required
customer service experience with attention to detail
excellent customer service skills and a strong work ethic
efficient, well organized, and able to handle a variety of duties simultaneously
professional manner, discretion, and appearance
confident, outgoing personality and a can-do approach
ability to continuously stand, walk, and run for 8 or more hours a day

Job Responsibility

Managing the reception desk by greeting guests, answering phone calls, scheduling appointments, managing appointment schedule, and checking out guests
responding to all guest needs and special requests
utilizing Point of Sales System to accurately charge the guest for services and retail items
recommending retail products to guests and describing tennis services and related activities
providing exceptional service by handling all member and guest interactions with professionalism, resolving complaints, and accommodating special requests
reporting maintenance issues to the manager
assisting Tennis Attendants with responsibilities and duties in their absence or due to heavy volume periods
working closely with tennis professionals and other staff during lessons and events
performing other duties as assigned

What we offer

Competitive wages
comprehensive benefits package
medical, dental, vision, and 401K with employer match all starting at 30 days
paid time off plans start on the day of hire
employee cafeteria available for meals
discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide
tuition reimbursement
opportunity to be part of a cohesive team in an inclusive work environment
wellbeing and mental health initiatives
embracement and promotion of diversity

Fulltime

Spa Desk Agent

Schedule services for individuals and large groups using spa/salon reservations ...

Location

United States , Chicago

Salary:

24.27 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
Less than 1-year related work experience
No supervisory experience
No license or certification required

Job Responsibility

Schedule services for individuals and large groups using spa/salon reservations software system
Call guests to confirm scheduled services
Answer questions about available services
Update the reservations/cancellations list throughout the day
Inform providers of last-minute changes
Resolve scheduling issues as needed by working with supervisor/manager
Check in guests for appointments
Confirm first and last name
Provide general spa orientation to guests upon arrival
Promote and sell spa/salon services

Parttime

New

Reservations Agent

Our Reservations Agents are the voice of the hotel, combining charisma and profe...

Location

Australia , Sydney

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Outstanding communication skills, with a natural ability to engage and build rapport
A true passion for delivering memorable guest experiences
Exceptional attention to detail and accuracy in a fast-paced environment
Strong organisational and time management skills
At least 1 year of experience in Reservations or Front Office within a large international hotel
Flexibility to work a rotating roster, including evenings and weekends
Previous experience with Opera PMS is highly regarded

Job Responsibility

Handle guest enquiries via phone and email, converting conversations into confirmed bookings
Liaise with VIP guests, wholesalers, and travel agents to make, amend, and confirm reservations
Stay knowledgeable on all hotel offerings – including restaurants, bar, and spa – to upsell services and personalise guest experiences
Ensure every interaction reflects the warmth, care, and service excellence of Four Seasons

What we offer

Complimentary stays at Four Seasons properties worldwide
Competitive remuneration and career growth opportunities
Access to award-winning training and development programs
Staff meals and laundry for work attire
A supportive, inclusive culture guided by the Golden Rule – treating others as we wish to be treated

Fulltime

New

Digital Concierge Agent

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best ...

Location

Greece , Vouliagmeni, Attiki

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

A High School Diploma or Bachelor’s Degree is required
Applicants must have European Passport or the legal right to work in Greece
Fluency in English is essential
Proficiency in Greek is an advantage
Previous experience in a similar role is an advantage

Job Responsibility

Manage guest inquiries and requests via email, chat, and other digital Four Seasons Platforms to ensure personalized service and seamless experience
Serve as the primary point of contact for guests using the resort’s app, including providing real- time assistance with bookings, recommendations, and updates
Coordinate dining, spa, and activity reservations for guests through digital platforms, ensuring timely confirmations and smooth scheduling
Ensure accurate logging of guest requests in the resort's digital systems
Communicate with vendors and partners following established guidelines and procedures to ensure seamless coordination of arrangements
Handle emails and chat messages with a strategic approach, ensuring all correspondence is organized, tracked and documented at all times
Leverage guest profiles and preferences to anticipate needs and customize recommendations for their stay
Identify opportunities to promote resort services, upgrades, or experiences through engaging and persuasive digital communication
Proactively address any digital service issues or guest concerns with efficiency and professionalism, ensuring guest satisfaction
Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibitions, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests

What we offer

Competitive Salary and comprehensive Benefits Package
Complimentary Employee Meals, Bus Transportation, Uniform & Laundry Services
Ticket Restaurant monthly allowance of €100
Complimentary Nights at Four Seasons Hotels & Resorts globally so you can savour this unforgettable moment just like our guests
Employee Recognition Program
Opportunities for Global Travel through Task Forces and Transfers
Access to Four Seasons global Training & Development

Fulltime

Reservations Agent

Reservations Agent to be the first point of contact for our guests, helping them...

Location

United Kingdom , Castle Cary

Salary:

27040.00 GBP / Year

The Newt in Somerset

Expiration Date

January 26, 2026

Requirements

Natural communicator with a flair for customer service
Thrive in a busy, guest-focused environment where every detail matters

Job Responsibility

Handle incoming calls and emails with professionalism and warmth
Convert enquiries into confirmed reservations across hotel, spa, restaurants, visitor attractions and membership
Record and manage bookings accurately in Opera, Acuity, ResDiary and other systems
Process payments securely via phone and online
Manage guest expectations, resolve issues, and apply booking parameters and cancellation policies
Maintain confidentiality and handle data securely
Support colleagues and other departments to ensure a seamless guest journey

What we offer

Complimentary use of our gym and wellbeing classes
Complimentary access to our Spa and swimming pools
50% off Spa Treatments
30% discount in shops and online with free delivery
Discounted hotel stays for staff
30% discount at our restaurants
Complimentary garden membership for the Newt and partner gardens
Complimentary meal whilst on shift
Colleague recognition programme “Newt Awards”
Employee Assistance Programme for both yourself and your family

Fulltime

!

New

Core Agent

Answers and directs phone calls, take reservation inquiries, in room dining orde...

Location

Japan , Tokyo, Chiyoda-ku

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Require a flexible schedule in order to accomplish all major responsibilities and tasks
Require a working technical knowledge of generally accepted accounting principles and Four Seasons Internal Controls, Policies and Procedures as they relates to Cashiering
Ability to operate fax, scanner, copier, telephone, adding machine, calculator
Require knowledge of and the ability to operate computer equipment and Microsoft Office Suite software, Opera and other technology required base on Four Seasons requirement such as HotSos, GRMS, MobileApp, Switchboard, Messenger etc.
Ability to read, write and speak English and Japanese
Excellent written and verbal communication skills to prepare and deliver reports

Job Responsibility

Answers and directs phone calls, take reservation inquiries, in room dining order taking, HotSOS requests, email and faxes
Maintain a harmonious and professional relationship with co-workers, supervisors and all departments
Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct
Develop healthy and happy relation with other front office team member
Assist in other areas of the department as needed
Ensure all local and corporate policies, works rules and benchmark standard are properly applied
Utilize Golden appropriately for a maximum guest recognition/satisfaction
Developing guest connection and gain feedback from the guest
Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems, high-speed Internet system and facsimile machines
Familiar to security Issues (Fire Alarm Procedures, Calling the house doctor, Bomb threats, Guest/Staff confidentiality)

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
50％F&B outlet discount for other Four Seasons Hotel in Japan
Complimentary Employee Meals
Social insurance
Define contribution benefit
Yearly health checks up

Fulltime

Spa Guest Service Agent

Cavallo Point Lodge

Location:
United States , Sausalito

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 07, 2025

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Location:United States , Sausalito

Category:Hospitality and Tourism

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 07, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
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Category:
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Contract Type:
Not provided

Job Posted:
December 07, 2025