Spa Guest Service Agent Job at Cavallo Point Lodge (Sausalito)

Spa Guest Services Agent

Assist our guests in creating seamless and memorable spa experiences. The Spa Gu...

Location

United States of America , Westlake Village

Salary:

22.25 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Oral and written proficiency in the English language
A superior sense of organization and ability to prioritize in a busy environment
Ability to type at least 40 words per minute
Patience
Preferred previous hotel and computer knowledge
The ability to recognize repeat guests by name who visit the Spa
The ability to have strong communication skills between co-workers and guests
Successful candidate must possess legal work authorization in the United States

Job Responsibility

Facilitate a seamless guest experience in an efficient, friendly and warm manner
Responsible for greeting guests upon arrival, providing tours of facility
Checking guests in/out and handling billing for services performed in an efficient manner
Inform guests on all aspects regarding the services, classes, packages, spa therapies and medical treatments to ensure an exceptional guest experience
Answer phones quickly and efficiently
Coordinate details of each and book guests' reservations in a proficient and timely manner
Accountable for completing thorough and timely follow through with a focus on detail

What we offer

401K Retirement savings plan
Employee Assistance Program
Investment in your Wellbeing
Life Insurance
Complimentary Room nights and discounted rates
Complimentary Dry Cleaning for Employee Uniforms
Complimentary meals and on-site parking
Training programs, tuition reimbursement
Growth & Development opportunities

Parttime

Spa Guest Service Agent

Join a friendly and dynamic team providing world class service at Cavallo Point ...

Location

United States , Sausalito

Salary:

22.71 - 23.16 USD / Hour

Cavallo Point Lodge

Expiration Date

Until further notice

Requirements

Must be friendly
Must be outgoing
Must be able to multi-task while dealing with both Spa guests and employees

Job Responsibility

Rotate and master all guest service operations including relaxation areas, tea bar, retail, Spa front desk
Create amazing experiences for guests

What we offer

Generous Paid Time Off program
Health Insurance
401k Retirement Option
Five-star hospitality training
Opportunity for advancement
Employee discount programs
Free parking

Fulltime

Tennis Guest Services Agent

The Tennis Guest Services Agent is responsible for delivering exceptional servic...

Location

United States of America , Naples, Florida

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum 1+ years in guest/customer service role
previous experience preferred in a tennis facility, spa or luxury setting
knowledge of the sport is a plus
experience with computers and Microsoft applications required
customer service experience with attention to detail
excellent customer service skills and a strong work ethic
efficient, well organized, and able to handle a variety of duties simultaneously
professional manner, discretion, and appearance
confident, outgoing personality and a can-do approach
ability to continuously stand, walk, and run for 8 or more hours a day

Job Responsibility

Managing the reception desk by greeting guests, answering phone calls, scheduling appointments, managing appointment schedule, and checking out guests
responding to all guest needs and special requests
utilizing Point of Sales System to accurately charge the guest for services and retail items
recommending retail products to guests and describing tennis services and related activities
providing exceptional service by handling all member and guest interactions with professionalism, resolving complaints, and accommodating special requests
reporting maintenance issues to the manager
assisting Tennis Attendants with responsibilities and duties in their absence or due to heavy volume periods
working closely with tennis professionals and other staff during lessons and events
performing other duties as assigned

What we offer

Competitive wages
comprehensive benefits package
medical, dental, vision, and 401K with employer match all starting at 30 days
paid time off plans start on the day of hire
employee cafeteria available for meals
discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide
tuition reimbursement
opportunity to be part of a cohesive team in an inclusive work environment
wellbeing and mental health initiatives
embracement and promotion of diversity

Fulltime

Spa Front Desk Agent

The Spa Receptionist is responsible for proactively welcoming guests, for dealin...

Location

United States of America , Río Grande, Puerto Rico

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum 1 year of experience in a similar role, in a luxury hotel setting preferred
Requires the ability to multi-task on several items at once
Working knowledge of computer systems, hotel operating systems and experience with Microsoft Suite
Candidate must have excellent personal presentation and interpersonal skills
Excellent communication in both English and Spanish language required

Job Responsibility

Proactively welcoming guests
Dealing with all enquiries and being knowledgeable about treatments, products and services
Assisting guests in scheduling treatments and responding to all interactions in an efficient, courteous and professional manner
Complying with all Four Seasons policies, procedures and standards
Provides a professional and relaxed service to all guests, with the highest level of hospitality and professionalism
Assisting guests with their arrival and departure at the spa and offers information to guests about other services offered in the spa as well as the hotel
Proactively welcome guests with a welcome amenity, makes them feel welcome, pampers them and provide excellent service
Is knowledgeable about treatments, products and services offered as well as their pricing, processes and handles gift certificate requests
Schedules treatments to maximize use of time within the treatment schedule
Keeps all spa reception area neat and cleans including the staff lounge, spa desk, refreshment stations and retail area

What we offer

Energizing Employee Culture where you are encouraged to be your true self
Competitive salary and a comprehensive benefits package
Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for business clothing
Complimentary employee meals
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates

Fulltime

Agent-spa Desk

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are de...

Location

Japan , Tokyo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
Less than 1-year related work experience
No supervisory experience
No license or certification required

Job Responsibility

Schedule services for individuals and large groups using spa/salon reservations software system
Call guests to confirm scheduled services
Answer questions about available services
Update the reservations/cancellations list throughout the day
Inform providers of last-minute changes
Resolve scheduling issues as needed by working with supervisor/manager
Check in guests for appointments
Provide general spa orientation to guests upon arrival
Promote and sell spa/salon services
Obtain assigned bank and ensure accuracy of contracted monies

Fulltime

Concierge Agent

At Four Seasons Resort Sharm El Sheikh, The Concierge Agent plays a key role in ...

Location

Egypt , South Sinai

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in a Concierge, Front Office, or Guest Services role is preferred
Strong knowledge of the local area, attractions, and services
Excellent communication and interpersonal skills
Ability to multitask and remain calm under pressure
A passion for delivering luxury service and creating memorable experiences

Job Responsibility

Greet guests warmly and provide personalized assistance throughout their stay
Offer recommendations and make arrangements for dining, transportation, tours, and activities
Coordinate with internal departments to fulfil guest requests efficiently
Handle guest inquiries, complaints, and special needs with professionalism and discretion
Maintain up-to-date knowledge of local attractions, restaurants, and events
Assist with bookings for tickets, spa services, and other guest experiences
Ensure smooth communication between guests and external vendors
Uphold brand standards and contribute to the hotel's overall guest satisfaction scores

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Agent-spa Desk

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are de...

Location

Japan , Tokyo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
Less than 1-year related work experience
No supervisory experience
No license or certification required

Job Responsibility

Schedule services for individuals and large groups using spa/salon reservations software system
Call guests to confirm scheduled services
Answer questions about available services
Update the reservations/cancellations list throughout the day
Inform providers of last-minute changes
Resolve scheduling issues as needed by working with supervisor/manager
Check in guests for appointments
Confirm first and last name
Provide general spa orientation to guests upon arrival
Promote and sell spa/salon services

Fulltime

Agent-Spa Desk

Schedule services for individuals and large groups using spa/salon reservations ...

Location

Israel , Herzliya

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
Less than 1-year related work experience
No supervisory experience

Job Responsibility

Schedule services for individuals and large groups using spa/salon reservations software system
Call guests to confirm scheduled services
Answer questions about available services
Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager
Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival
Promote and sell spa/salon services
Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times
Process guest payments for spa/salon services and obtain payment authorization as needed
Accept and log cash tips for employees
Balance, scan, and drop receipts with Accounting

Fulltime

Spa Guest Service Agent

Cavallo Point Lodge

Location:
United States , Sausalito

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 07, 2025

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

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Job Posted:
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