Spa Guest Service Agent Job at Cavallo Point Lodge (Sausalito)

Spa Guest Service Agent

Join a friendly and dynamic team providing world class service at Cavallo Point ...

Location

United States , Sausalito

Salary:

22.71 - 23.16 USD / Hour

Cavallo Point Lodge

Expiration Date

Until further notice

Requirements

Must be friendly
Must be outgoing
Must be able to multi-task while dealing with both Spa guests and employees

Job Responsibility

Rotate and master all guest service operations including relaxation areas, tea bar, retail, Spa front desk
Create amazing experiences for guests

What we offer

Generous Paid Time Off program
Health Insurance
401k Retirement Option
Five-star hospitality training
Opportunity for advancement
Employee discount programs
Free parking
Commissions
Gratuities

Fulltime

Spa Guest Service Agent

Join a friendly and dynamic team providing world class service at Cavallo Point ...

Location

United States , Sausalito

Salary:

22.71 - 23.16 USD / Hour

Cavallo Point Lodge

Expiration Date

Until further notice

Requirements

Must be friendly
Must be outgoing
Must be able to multi-task while dealing with both Spa guests and employees

Job Responsibility

Rotate and master all guest service operations including relaxation areas, tea bar, retail, Spa front desk
Create amazing experiences for guests

What we offer

Generous Paid Time Off program
Health Insurance
401k Retirement Option
Five-star hospitality training
Opportunity for advancement
Employee discount programs
Free parking

Fulltime

Spa Front Desk Agent

The Spa Receptionist is responsible for proactively welcoming guests, for dealin...

Location

United States of America , Río Grande, Puerto Rico

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum 1 year of experience in a similar role, in a luxury hotel setting preferred
Requires the ability to multi-task on several items at once
Working knowledge of computer systems, hotel operating systems and experience with Microsoft Suite
Candidate must have excellent personal presentation and interpersonal skills
Excellent communication in both English and Spanish language required

Job Responsibility

Proactively welcoming guests
Dealing with all enquiries and being knowledgeable about treatments, products and services
Assisting guests in scheduling treatments and responding to all interactions in an efficient, courteous and professional manner
Complying with all Four Seasons policies, procedures and standards
Provides a professional and relaxed service to all guests, with the highest level of hospitality and professionalism
Assisting guests with their arrival and departure at the spa and offers information to guests about other services offered in the spa as well as the hotel
Proactively welcome guests with a welcome amenity, makes them feel welcome, pampers them and provide excellent service
Is knowledgeable about treatments, products and services offered as well as their pricing, processes and handles gift certificate requests
Schedules treatments to maximize use of time within the treatment schedule
Keeps all spa reception area neat and cleans including the staff lounge, spa desk, refreshment stations and retail area

What we offer

Energizing Employee Culture where you are encouraged to be your true self
Competitive salary and a comprehensive benefits package
Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for business clothing
Complimentary employee meals
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates

Fulltime

Agent-spa Desk

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are de...

Location

Japan , Tokyo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
Less than 1-year related work experience
No supervisory experience
No license or certification required

Job Responsibility

Schedule services for individuals and large groups using spa/salon reservations software system
Call guests to confirm scheduled services
Answer questions about available services
Update the reservations/cancellations list throughout the day
Inform providers of last-minute changes
Resolve scheduling issues as needed by working with supervisor/manager
Check in guests for appointments
Provide general spa orientation to guests upon arrival
Promote and sell spa/salon services
Obtain assigned bank and ensure accuracy of contracted monies

Fulltime

Concierge Agent

At Four Seasons Resort Sharm El Sheikh, The Concierge Agent plays a key role in ...

Location

Egypt , South Sinai

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in a Concierge, Front Office, or Guest Services role is preferred
Strong knowledge of the local area, attractions, and services
Excellent communication and interpersonal skills
Ability to multitask and remain calm under pressure
A passion for delivering luxury service and creating memorable experiences

Job Responsibility

Greet guests warmly and provide personalized assistance throughout their stay
Offer recommendations and make arrangements for dining, transportation, tours, and activities
Coordinate with internal departments to fulfil guest requests efficiently
Handle guest inquiries, complaints, and special needs with professionalism and discretion
Maintain up-to-date knowledge of local attractions, restaurants, and events
Assist with bookings for tickets, spa services, and other guest experiences
Ensure smooth communication between guests and external vendors
Uphold brand standards and contribute to the hotel's overall guest satisfaction scores

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Agent-spa Desk

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are de...

Location

Japan , Tokyo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
Less than 1-year related work experience
No supervisory experience
No license or certification required

Job Responsibility

Schedule services for individuals and large groups using spa/salon reservations software system
Call guests to confirm scheduled services
Answer questions about available services
Update the reservations/cancellations list throughout the day
Inform providers of last-minute changes
Resolve scheduling issues as needed by working with supervisor/manager
Check in guests for appointments
Confirm first and last name
Provide general spa orientation to guests upon arrival
Promote and sell spa/salon services

Fulltime

Agent-Spa Desk

Schedule services for individuals and large groups using spa/salon reservations ...

Location

Israel , Herzliya

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
Less than 1-year related work experience
No supervisory experience

Job Responsibility

Schedule services for individuals and large groups using spa/salon reservations software system
Call guests to confirm scheduled services
Answer questions about available services
Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager
Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival
Promote and sell spa/salon services
Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times
Process guest payments for spa/salon services and obtain payment authorization as needed
Accept and log cash tips for employees
Balance, scan, and drop receipts with Accounting

Fulltime

Guest Experience Agent

The Guest Experience Agent plays a vital role in delivering highly personalized,...

Location

Italy , Venezia

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

One+ years of experience within a luxury hotel or similar high‑end hospitality environment
Excellent interpersonal and communication skills
Strong cross‑cultural sensitivity and a natural customer‑service orientation
A guest‑centric mindset with a deep understanding of the importance of preferences, personalization, and emotional engagement
Passion for delivering intuitive and memorable experiences
Strong organizational skills and the ability to multitask in a fast‑paced environment
Fluency in English and Italian

Job Responsibility

Welcome and register hotel guests, establish method of payment, introduce rooms and facilities, and coordinate luggage delivery to guest rooms
Check guests out of the hotel, prepare and explain bills clearly and professionally
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Serve as a primary point of contact for assigned guests, managing communications and needs from pre‑arrival to departure, including VIP correspondence and amenity coordination
Engage with in‑house guests throughout the property — lobby, F&B outlets, Spa, pool — offering guidance, assistance, and personalized recommendations
Respond promptly to guest requests both in person and over the phone, including directions, restaurant bookings, transportation, and concierge‑style support
Log guest preferences, interactions, and follow‑up tasks into Four Seasons systems to support recognition and personalization
Conduct VIP room inspections and ensure amenities, details, and special touches are perfectly prepared
Assist other departments during peak periods, ensuring continuity of guest service and smooth cross‑functional collaboration
Own service recovery efforts by addressing guest concerns with empathy, taking corrective action, and ensuring appropriate follow‑up

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

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Spa Guest Service Agent

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