Spa Guest Service Agent Job at Cavallo Point Lodge (Sausalito)

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Agent-Spa Desk

Schedule services for individuals and large groups using spa/salon reservations ...

Location

Portugal , Penha Longa

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
Less than 1-year related work experience
No supervisory experience
None

Job Responsibility

Schedule services for individuals and large groups using spa/salon reservations software system
Call guests to confirm scheduled services
Answer questions about available services
Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager
Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival
Promote and sell spa/salon services
Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times
Process guest payments for spa/salon services and obtain payment authorization as needed
Accept and log cash tips for employees
Balance, scan, and drop receipts with Accounting

Fulltime

Spa Agent

Provide general spa orientation to guests upon arrival, such as the location and...

Location

Spain , Barcelona

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Provide general spa orientation to guests upon arrival
Offer guests amenities
Answer questions about general property information and amenities
Escort guests to and from treatment rooms
Check computer for updates and changes to schedule regularly throughout the day
Maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and lounge areas
Dispose of trash and dirty linens in the proper area
Secure supplies and equipment at the end of each shift
Stock towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations
Report accidents, injuries, and unsafe work conditions to manager

Job Responsibility

Provide general spa orientation to guests upon arrival
Offer guests amenities
Answer questions about general property information and amenities
Escort guests to and from treatment rooms
Check computer for updates and changes to schedule regularly throughout the day
Maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and lounge areas
Dispose of trash and dirty linens in the proper area
Secure supplies and equipment at the end of each shift
Stock towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations

Fulltime

Reservations Agent - Spa

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and...

Location

United States , Santa Barbara

Salary:

29.00 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in reservation system
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system
Follow proper escalation procedures when addressing guest concerns

Fulltime

Agent-Spa Desk

Schedule services for individuals and large groups using spa/salon reservations ...

Location

Israel , Herzliya

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
Less than 1-year related work experience
No supervisory experience

Job Responsibility

Schedule services for individuals and large groups using spa/salon reservations software system
Call guests to confirm scheduled services
Answer questions about available services
Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager
Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival
Promote and sell spa/salon services
Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times
Process guest payments for spa/salon services and obtain payment authorization as needed
Accept and log cash tips for employees
Balance, scan, and drop receipts with Accounting

Fulltime

Agent-spa Desk

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are de...

Location

Japan , Tokyo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
Less than 1-year related work experience
No supervisory experience
No license or certification required

Job Responsibility

Schedule services for individuals and large groups using spa/salon reservations software system
Call guests to confirm scheduled services
Answer questions about available services
Update the reservations/cancellations list throughout the day
Inform providers of last-minute changes
Resolve scheduling issues as needed by working with supervisor/manager
Check in guests for appointments
Provide general spa orientation to guests upon arrival
Promote and sell spa/salon services
Obtain assigned bank and ensure accuracy of contracted monies

Fulltime

Agent-spa Desk

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are de...

Location

Japan , Tokyo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
Less than 1-year related work experience
No supervisory experience
No license or certification required

Job Responsibility

Schedule services for individuals and large groups using spa/salon reservations software system
Call guests to confirm scheduled services
Answer questions about available services
Update the reservations/cancellations list throughout the day
Inform providers of last-minute changes
Resolve scheduling issues as needed by working with supervisor/manager
Check in guests for appointments
Confirm first and last name
Provide general spa orientation to guests upon arrival
Promote and sell spa/salon services

Fulltime

Guest Experience Agent

The Guest Experience Agent plays a vital role in delivering highly personalized,...

Location

Italy , Venezia

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

One+ years of experience within a luxury hotel or similar high‑end hospitality environment
Excellent interpersonal and communication skills
Strong cross‑cultural sensitivity and a natural customer‑service orientation
A guest‑centric mindset with a deep understanding of the importance of preferences, personalization, and emotional engagement
Passion for delivering intuitive and memorable experiences
Strong organizational skills and the ability to multitask in a fast‑paced environment
Fluency in English and Italian

Job Responsibility

Welcome and register hotel guests, establish method of payment, introduce rooms and facilities, and coordinate luggage delivery to guest rooms
Check guests out of the hotel, prepare and explain bills clearly and professionally
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Serve as a primary point of contact for assigned guests, managing communications and needs from pre‑arrival to departure, including VIP correspondence and amenity coordination
Engage with in‑house guests throughout the property — lobby, F&B outlets, Spa, pool — offering guidance, assistance, and personalized recommendations
Respond promptly to guest requests both in person and over the phone, including directions, restaurant bookings, transportation, and concierge‑style support
Log guest preferences, interactions, and follow‑up tasks into Four Seasons systems to support recognition and personalization
Conduct VIP room inspections and ensure amenities, details, and special touches are perfectly prepared
Assist other departments during peak periods, ensuring continuity of guest service and smooth cross‑functional collaboration
Own service recovery efforts by addressing guest concerns with empathy, taking corrective action, and ensuring appropriate follow‑up

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Guest Relations Agent

The Four Seasons Hotel Doha is looking for a Guest Experience Agent. The candida...

Location

Qatar , Doha

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Degree Holder, preferably in hotel and restaurant management
2-4 years of experience as a Guest Relations Agent
Excellent command in English, and Russian is preferred

Job Responsibility

Coordinates and liaises with various departments to ensure the hotel provides the highest level guest experiences
Meets and greets arriving and departing guests
Provides genuine hospitality and recognition, acts as host/ hostess
Maintain a harmonious and professional relationship with co-workers, supervisors and all departments
Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
Develop healthy and happy relation with other front office team member in particular and all hotel employee in general
Ensure all local and corporate policies, works rules and benchmark standard are properly applied
Utilize Golden appropriately for a maximum guest recognition/satisfaction
Developing guest connection and gain feedback from the guest regarding their overall stay or specific issue in particular then actively seeking solution to resolve the problem
Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests

What we offer

Opportunities to build a successful career with global potential
Unique strong culture - diversity of 50 different nationalities
Living accommodation in high quality, well-resourced apartment
Excellent Training and Development opportunities
Employee Recognition Programs
Complimentary nights at FS Hotels Worldwide
Paid annual home leave tickets
Complimentary meals in employee restaurants
Free transportation to work
Medical coverage

Fulltime

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Spa Guest Service Agent

Job Description

Requirements

What we offer

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