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Four Seasons Logo Four Seasons · Hospitality and Tourism

Spa Guest Relations Officer

Japan, Tokyo · Job Posted February 16, 2026
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Job Description

Welcoming and greeting guest warmly, and ensuring that they feel comfortable and have great spa experience on their visit by following Four Seasons standards and operational procedures.

Job Responsibility

  • Provide assistance to guests and members about the retail merchandise
  • Utilize the telephones according to Four Seasons standards
  • Respond properly in any hotel emergency or safety situation
  • Reporting any malfunction or Engineering issue to the appropriate department
  • Handling and prioritizing daily logistics to aid daily operations
  • To provide a friendly and professional service that always exceeds guest’s expectations

Requirements

  • Require a flexible schedule in order to accomplish all major responsibilities and tasks
  • Ability to operate fax, scanner, copier, telephone, adding machine, calculator
  • Require knowledge of and the ability to operate computer equipment and Microsoft Office Suite software
  • Ability to read, write and speak English and Japanese
  • Successful candidates must possess legal work authorization for Japan and be fluent in English and Japanese business communication

What we offer

  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort
  • 50％F&B outlet discount for other Four Seasons Hotel in Japan (except SÉZANNE)
  • Complimentary Employee Meals
  • Social insurance
  • Define contribution benefit
  • Yearly health check up
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