Spa Guest Relations Officer Job at Four Seasons (Tokyo)

Spa Manager

Responsible for the successful opening and operation of the Spa. Directs spa tea...

Location

United States , Toppenish

Salary:

Not provided

Casino Careersv

Expiration Date

Until further notice

Requirements

Must obtain and hold a Class III gaming license while employed and complete an annual background check with TGA
High School Diploma or GED required
Bachelor's degree (B. A.) from four-year College or University
or five to seven years related experience and/or training
or equivalent combination of education and experience
Strong entrepreneurial spirit and passion for spa is a must
Highly motivated, energetic individual with demonstrated /proven track record of achievements exceeding the revenue objectives set forth
Excellent multi tasking skills, exceptional time management skills, effective communication skills, very high level of organizational and interpersonal skills
Ability to read and interpret documents and related industry and safety documents
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals geometry and trigonometry

Job Responsibility

Responsible for the successful opening and operation of the Spa
Directs spa team members, services, products and environment to ensure an exceptional Spa experience resulting in repeat visits, progressive sale of products and services
Ensure and maintain compliance with all ordinances, laws and other communicated expectations including but not limited to: NIGC Regulations, Yakama Gaming Ordinance, State Gaming Compact, Tribal Internal Controls and other communications from regulatory personnel
Effectively identifies and positions the Spa for the specific target market
Consistently delivers positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow team members
Performs proper recruiting, selecting, hiring, training, coaching, counseling, recognition and retention of all team members in the department
Maintains all licenses required for the position and ensures all spa staff maintains required licenses/certifications
Exemplifies a role model behavior, promotes discretion and confidentiality regarding guest information through systems and/or conversations
Oversee scheduling, daily work assignments, performance and guest interaction of Spa team members
Ensures appropriate staffing to ensure guest satisfaction, Spa safety and cleanliness

What we offer

Health package that includes Paid Medical & Dental, minimum cost Family Plan, minimal cost Vision Plan, 401k Retirement and Life Insurance
Team Member incentives that include Paid Leave and Paid Holidays

Fulltime

Director of Rooms

We currently have an amazing opportunity for an experienced Director of Rooms to...

Location

Taiwan , Taipei

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum 3-5 years of experience in a similar role, preferably in luxury hospitality
Strong leadership skills with experience in managing multiple departments and teams
Expertise in operational management, financial control, and guest relations
Ability to handle guest complaints and requests with professionalism and a commitment to excellence
Fluent in both English and Mandarin Chinese, with the ability to communicate clearly in both languages
Legal right to work in Taiwan

Job Responsibility

Lead and supervise the daily operations of the Front Desk, Concierge, Housekeeping, Guest Relations, Guest Services, and Spa departments
Ensure clear communication and follow-up on guest or employee requests, issues, and special requirements
Interview and train new team members, conducting regular performance reviews and fostering their professional development
Monitor staff schedules and activities, ensuring standards are met and team members are well-supported
Conduct daily inspections of all Rooms Division areas to maintain high operational standards
Resolve guest complaints promptly, providing exceptional service and ensuring a personalized guest experience
Manage financial goals, including labor expenses, supplies, and equipment costs
Work with Reservations, Sales, and Front Office teams to maximize occupancy, rates, and revenue
Support the preparation of business forecasts, annual budgets, and maintain relationships with retail tenants to meet revenue and expense targets
Develop employee programs that encourage training, growth, and career advancement within the Rooms Division

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Butler

The Butler is a dedicated ambassador of the Hotel, responsible for delivering hi...

Location

Italy , Rome

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Previous experience as a Butler, Guest Relations, or Front Office role in luxury or five-star hotels
Proficiency in hotel management systems and MS Office
Degree or diploma in Hospitality Management or related field is highly preferred
Fluency in English and Italian
knowledge of additional languages (French or others) is a strong advantage
Exceptional communication, interpersonal, and etiquette skills, with a strong service-oriented mindset
Ability to anticipate needs and solve problems effectively, even in high-pressure situations
High level of discretion, professionalism, and attention to detail
Flexibility to work shifts, including weekends, holidays, and nights when required
Legal right to work in Italy

Job Responsibility

Providing a warm, elegant, and professional welcome to guests, overseeing all aspects of their stay from pre-arrival stage to post departure
Anticipating guest needs and preferences, proactively offering bespoke services and personalized solutions
Coordinating closely with Front Office, Housekeeping, Maintenance, Concierge, Food & Beverage, and Spa departments to ensure flawless service delivery according to SOPs
Assisting guests with unpacking, packing, wardrobe care, pressing, and in-room dining arrangements when required
Managing guest requests, inquiries, and special arrangements in a timely, discreet, and efficient manner, ensuring full satisfaction
Monitoring room readiness, amenities, and presentation, ensuring consistent five-star luxury standards
Handling guest feedback and reporting any concerns or complaints immediately to the Butler Supervisor, Front Office Manager, or relevant Department Head
Promoting and upselling hotel services, facilities, and exclusive experiences to enhance guest satisfaction and maximize revenue
Maintaining detailed knowledge of guest preferences, Hotel services, facilities, events, pricing, and local attractions
Managing administrative tasks related to guest profiles, preferences, and service follow-ups

What we offer

A competitive salary package
ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide
Learning & development: Opportunity to develop your talent and grow within your property and across the world

Fulltime

Spa Manager

Responsible for the successful opening and operation of the Spa. Directs spa tea...

Location

United States , Toppenish

Salary:

Not provided

Casino Careersv

Expiration Date

Until further notice

Requirements

High School Diploma or GED required
Bachelor's degree (B. A.) from four-year College or University
or five to seven years related experience and/or training
or equivalent combination of education and experience
Must obtain and hold a Class III gaming license while employed
complete an annual background check with TGA
Strong entrepreneurial spirit and passion for spa is a must
Highly motivated, energetic individual with demonstrated /proven track record of achievements exceeding revenue objectives
Excellent multi tasking skills
exceptional time management skills

Job Responsibility

Responsible for the successful opening and operation of the Spa
Directs spa team members, services, products and environment to ensure an exceptional Spa experience resulting in repeat visits, progressive sale of products and services
Ensure and maintain compliance with all ordinances, laws and other communicated expectations
Effectively identifies and positions the Spa for the specific target market
Consistently delivers positive, courteous and professional guest service
Performs proper recruiting, selecting, hiring, training, coaching, counseling, recognition and retention of all team members in the department
Maintains all licenses required for the position and ensures all spa staff maintains required licenses/certifications
Oversee scheduling, daily work assignments, performance and guest interaction of Spa team members
Ensures appropriate staffing to ensure guest satisfaction, Spa safety and cleanliness
Investigates and resolves guest situations

What we offer

Health package that includes Paid Medical & Dental
minimum cost Family Plan
minimal cost Vision Plan
401k Retirement and Life Insurance
Team Member incentives that include Paid Leave and Paid Holidays

Fulltime

Concierge

Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury,...

Location

Saudi Arabia , Umluj

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Minimum 2–3 years of experience in a luxury hotel concierge or guest relations role (5-star or ultra-luxury preferred)
Les Clefs d’Or certification or eligibility is highly desirable
Exceptional knowledge of the local destination, luxury lifestyle offerings, and high-end clientele expectations
Proven ability to anticipate guest needs and deliver bespoke experiences
Outstanding interpersonal and communication skills
Strong problem-solving ability with a calm and gracious demeanor under pressure
High level of cultural awareness and emotional intelligence
Excellent organizational skills and attention to detail
Proficiency in hotel systems and Microsoft Office
Fluency in English required

Job Responsibility

Provide warm, anticipatory, and personalized service to all guests in accordance with Raffles legendary service philosophy
Act as a trusted advisor to guests by offering expert recommendations for dining, entertainment, cultural experiences, transportation, and exclusive local attractions
Handle all guest requests efficiently, creatively, and discreetly, ensuring prompt follow-up and flawless execution
Maintain detailed knowledge of guest preferences, special occasions, and cultural sensitivities to personalize every interaction
Liaise closely with internal departments (Front Office, Housekeeping, Butler Service, F&B, Spa, Security) to ensure seamless guest experiences
Build and maintain strong relationships with external partners, luxury vendors, and service providers to secure preferred access and exclusive experiences for guests
Manage reservations, ticketing, transportation arrangements, and special requests with precision and attention to detail
Maintain accurate records of guest interactions and preferences in the property management system
Uphold Raffles grooming, etiquette, and presentation standards at all times
Demonstrate impeccable manners, refined communication skills, and cultural awareness befitting a luxury heritage brand

Fulltime

Spa therapist

The SPA Therapist position performs body treatments according to established pro...

Location

Japan , Tokyo

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Excellent written and verbal communication skills to prepare and deliver reports
Apply an ethical approach to the outcome of situations
Plan and monitor duties to ensure effective and efficient use of all available resources
Strong interpersonal and relationship-building skills to work with peers, superiors and clients
Demonstrate the ability to multi-task
Work in a safe, prudent and organized manner
Require a flexible schedule in order to accomplish all major responsibilities and tasks
Require a working technical knowledge of generally accepted accounting principles and Four Seasons Internal Controls, Policies and Procedures as they relate to spa
Ability to operate fax, scanner, copier, telephone, adding machine, calculator
Require knowledge of and the ability to operate computer equipment and Microsoft Office Suite software

Job Responsibility

Maintain a harmonious and professional relationship with co-workers, supervisors and all departments
Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
Assist in other areas of the department as needed
To maintain good working relationships with your colleagues and all other departments through working by The Golden Rule
Utilize the logbook and Book 4 time
Keep your work area neat, clean and quiet at all times
Utilize each of the rooms and provide information to guests about the services offered in the Spa as well as the Hotel
Utilize each of the retail products safety and accurately
Provide professional treatment on spa menu for any client
Provide amenities involved in the Spa treatment in order to customize and personalize the Spa journey

Hotel Manager

Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffle...

Location

Bahrain , Manama

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Operations management with extensive experience in Rooms, Food & Beverage management and Spa operations experience
Clear knowledge of budget planning & execution
Post secondary diploma/degree in hospitality an asset
Proven record to coordinate multiple departments to make gains towards targeted GOP, EES and Health & Safety results
Exceptional interpersonal and guest relations skills
Proven team-leader with outstanding motivational skills and coaching ability
Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit driven, guest satisfaction oriented solutions
Comfortable working evenings, weekends, holidays and various schedules

Job Responsibility

Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Spa & Health Club, Food & Beverage, and Culinary)
Provide leadership that engages and motivates our team of exceptionally guest oriented Heartists
Direct operational needs to ensure compliance with the hotel’s Annual Budget and 5 Year Strategic Plan
Provide coaching
leadership development
and goal setting with hotel department heads
Assist in the preparation of the annual Operations Budget/Plan and achieve the profit objectives therein
Ensure that monthly financial outlooks for Rooms, Food & Beverage and Spa are accurately achieved
Play a lead role in yield management for Rooms, Food & Beverage and Spa
Be a key player in redevelopment and capital projects from an operations viewpoint

What we offer

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities

Fulltime

Director of Rooms

The primary responsibilities of the Shipboard Director of Rooms is to direct and...

Location

United States of America , Miami

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum of 5-7 years of related experience with diversity of Operation management positions in luxury hotels and/or onboard cruise lines as Chief Purser or Director of Operations onboard
Great knowledge about Rooms, & Guest Experience procedures and service standards
Familiar with principles of hospitality management and all departments’ specifics
Fluent in written and spoken English and in additional language(s)
Strong verbal and written communication skills, capable of effective interaction with guests, crew and external contacts
Knowledge of general office practices, procedures and equipment
Knowledge of business operations, including budgeting, forecasting, revenue management and financial reporting
Ability to prioritize tasks and work independently
Able to prioritize and adapt to the changing needs of the operation, can evidence having a solid work ethic, good business acumen and a passion for service
Strong leadership, organizational, interpersonal and communication skills

Job Responsibility

Direct and oversee the activities of the Guest Services, & Rooms Departments, including Spa, KFAS, Housekeeping, Front Office, Retail
In conjunction with the Hotel's leadership team and Yacht General Manager, collectively makes key strategic and operational decisions
Directly supervises the HODs and ensures thorough communications and follow-up on any problems, guest or crew requests or special requirements
Assures standards are met, guests and crew are satisfied, and problems are promptly resolved
Works closely with the shoreside Sales & Marketing teams to enhance occupancy levels and rates and assist in preparing business forecasts
Routinely inspects all areas in the housekeeping department
Resolves customers complaints for all areas of hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Resolve complaints in person, by phone or through written communication
Develops relationship with return guests, group contacts and their guests in order to provide a personalized level of service
Assures that financial goals of the division and the Yacht are being met

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Dry Cleaning for Employee Uniforms while onboard
Complimentary Employee Meals while onboard

Fulltime

Spa Guest Relations Officer

Four Seasons

Location:
Japan , Tokyo

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 16, 2026

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Job Posted:
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