Spa Guest Relations Officer Job at Four Seasons (Tokyo)

Guest Relations Agent

The Four Seasons Hotel Doha is looking for a Guest Experience Agent. The candida...

Location

Qatar , Doha

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Degree Holder, preferably in hotel and restaurant management
2-4 years of experience as a Guest Relations Agent
Excellent command in English, and Russian is preferred

Job Responsibility

Coordinates and liaises with various departments to ensure the hotel provides the highest level guest experiences
Meets and greets arriving and departing guests
Provides genuine hospitality and recognition, acts as host/ hostess
Maintain a harmonious and professional relationship with co-workers, supervisors and all departments
Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
Develop healthy and happy relation with other front office team member in particular and all hotel employee in general
Ensure all local and corporate policies, works rules and benchmark standard are properly applied
Utilize Golden appropriately for a maximum guest recognition/satisfaction
Developing guest connection and gain feedback from the guest regarding their overall stay or specific issue in particular then actively seeking solution to resolve the problem
Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests

What we offer

Opportunities to build a successful career with global potential
Unique strong culture - diversity of 50 different nationalities
Living accommodation in high quality, well-resourced apartment
Excellent Training and Development opportunities
Employee Recognition Programs
Complimentary nights at FS Hotels Worldwide
Paid annual home leave tickets
Complimentary meals in employee restaurants
Free transportation to work
Medical coverage

Fulltime

Director of Rooms

We currently have an amazing opportunity for an experienced Director of Rooms to...

Location

Taiwan , Taipei

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum 3-5 years of experience in a similar role, preferably in luxury hospitality
Strong leadership skills with experience in managing multiple departments and teams
Expertise in operational management, financial control, and guest relations
Ability to handle guest complaints and requests with professionalism and a commitment to excellence
Fluent in both English and Mandarin Chinese, with the ability to communicate clearly in both languages
Legal right to work in Taiwan

Job Responsibility

Lead and supervise the daily operations of the Front Desk, Concierge, Housekeeping, Guest Relations, Guest Services, and Spa departments
Ensure clear communication and follow-up on guest or employee requests, issues, and special requirements
Interview and train new team members, conducting regular performance reviews and fostering their professional development
Monitor staff schedules and activities, ensuring standards are met and team members are well-supported
Conduct daily inspections of all Rooms Division areas to maintain high operational standards
Resolve guest complaints promptly, providing exceptional service and ensuring a personalized guest experience
Manage financial goals, including labor expenses, supplies, and equipment costs
Work with Reservations, Sales, and Front Office teams to maximize occupancy, rates, and revenue
Support the preparation of business forecasts, annual budgets, and maintain relationships with retail tenants to meet revenue and expense targets
Develop employee programs that encourage training, growth, and career advancement within the Rooms Division

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Lead Massage Therapist

The Lead Massage Therapist (Dual Licensed in Esthetics preferred) is responsible...

Location

United States

Salary:

Not provided

Pyramid Global Hospitality

Expiration Date

Until further notice

Requirements

High School Diploma, GED, or equivalent
500+ hours from accredited Massage and/or 1200 hours Cosmologist School
Required current Florida & NCBTMB or MBLEx Massage/ Esthetician license
Minimum of two (2) - five (5) years hands-on experience in massage and skincare
Minimum of two (2) - four (4) years leadership experience
Minimum of two (2) - four (4) years experience in luxury resort, day spa or hotel environment
Ability to work varied shifts, including weekends and holidays
Working knowledge of Microsoft Office and spa software programs
Excellent customer service skills
Ability to function well under pressure, manage multiple priorities, and meet established deadlines

Job Responsibility

Provide spa guests with a comfortable and relaxing spa experience while ensuring the utmost safety for our guests
Perform, train and audit current and new spa team on various massage, body treatments and facial protocols offered on the spa treatment menu and any additional added services
Work closely with Spa Assistant Manager on training and auditing spa team how to escort guests correctly and effectively to various treatment rooms in a timely manner
Ensure spa team caters to all spa guests using techniques customized to their unique needs
Ensure the treatment schedule is covered each day, find coverage as needed
Step in to cover shifts for call outs as needed
Motivate and coach team with daily stand ups, sharing information
Maintain equipment in treatment rooms and reports equipment that is broken, damaged and unsafe or that needs immediate repair to Spa Management
Be an expert in your field. Continue to learn and be on the forefront of new innovations in the spa industry
Identify when spa technicians need training and development

What we offer

comprehensive health insurance
retirement plans
paid time off
on-site wellness programs
local discounts
employee rates on hotel stays
ongoing training and development opportunities

Fulltime

Guest Experience Coordinator

At Four Seasons Hotel and Residences Fort Lauderdale, we believe luxury is defin...

Location

United States of America , Fort Lauderdale

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

At least 2–4 years of luxury hospitality, guest relations, concierge, or front‑office experience, preferably in a luxury hotel or resort
Excellent personal presentation and interpersonal skills
Extensive knowledge of luxury service standards and personalized service delivery
Strong time management skills: ability to multi‑task, set priorities, and adjust to changing conditions. Comfortable working in a fast‑paced environment
Ability to operate all computer equipment necessary to perform the job
knowledge of Opera PMS preferred/is a plus
Excellent communication and interpersonal skills
ability to communicate clearly with colleagues and guests and collaborate across departments
Ability to lift, carry, and move up to 30–50 lbs. when handling amenities, packages, or luggage
US work authorization is required

Job Responsibility

Create Anticipation — Pre‑Arrival Excellence: Serve as the primary point of contact before arrival, delivering warm, polished communication that sets the tone for an exceptional stay
Curate guest preferences and coordinate special requests with precision—celebrations, housekeeping rhythms, bedding needs, and more
Ensure all operational teams are fully prepared with complete guest information for a seamless arrival
Build genuine connection and excitement as the welcoming host even before guests step foot on property
Elevate the Experience — On‑Property Guest Engagement: Be the go‑to expert for spontaneous guest needs, personalized recommendations, and destination guidance
Plan and organize guest agendas, coordinate transportation, and assist with concierge‑level services
Partner fluidly across Front Desk, Concierge, Housekeeping, F&B, Spa, Pool & Beach, and Residences to deliver flawlessly coordinated experiences
Escort guests through property spaces, offering orientation, comfort, and authentic hospitality
Champion team‑wide guest recognition to ensure warmth and consistency in every interaction
Support accurate, timely billing and maintain guest trust throughout their stay

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Sab Lounge Gro

Four Seasons is powered by our people. We are a collective of individuals who cr...

Location

Japan , Osaka

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Fluent in Japanese and English languages in business manners
Ensure all guest room keys are tested prior to guest arrival, and rooms are inspected to meet all required preferences are ready
Ensure all guests are escorted to the room and do a room orientation
Utilize all electronic / system-type equipment in the guest rooms and simple set-ups or electronic devices
F&B procedure is up to standard
Good knowledge about the facilities and services available at the Four Seasons Spa and be able to book appointments and/or escort guests to view as required
Greet and bid farewell to all EC guest departures and highlight any VIP departures accordingly to senior room management
Handle problems, guests’ complaints and to make prompt, sound decisions based on good judgment for the best possible satisfaction of our guests
Ability to understand the Four Seasons Core, Culture and Training standard of all areas pertaining to Front Office operations
Take ownership of every guest request and treat it as a personalized request, even if they do not perform the task themselves

Job Responsibility

Ensure to deliver a high level of personalized service to guests, provide warm atmosphere, maintain the lounge’s premium hospitality standards
Ensure all guest room keys are tested prior to guest arrival, and rooms are inspected to meet all required preferences are ready
Ensure all guests are escorted to the room and do a room orientation
Returned guest must offer a second room orientation or new additional features
Utilize all electronic / system-type equipment in the guest rooms and simple set-ups or electronic devices
Should challenges arises, IT or Engineering will be notified
F&B procedure is up to standard
Good knowledge about the facilities and services available at the Four Seasons Spa and be able to book appointments and/or escort guests to view as required
Greet and bid farewell to all EC guest departures and highlight any VIP departures accordingly to senior room management
Handle problems, guests’ complaints and to make prompt, sound decisions based on good judgment for the best possible satisfaction of our guests

Fulltime

New

Spa/Health Club Receptionist

Coordinates and performs guest arrival, departure and cashiering tasks in accord...

Location

United States , Los Angeles

Salary:

27.90 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

1-2 years of experience in a luxury hotel or spa setting
Basic understanding of Microsoft applications, phone etiquette and Spa Soft systems
Guest focused and have excellent presentation skills
Communication skills both verbal and written
Bi-lingual skills preferred

Job Responsibility

Coordinates and performs guest arrival, departure and cashiering tasks
Greet all guests who enter the Spa in a warm and welcoming manner
Spa atmosphere must be maintained with proper music, lighting, temperature and aroma
Has a thorough understanding of and efficiently operates available resources
Updates guest profiles, preferences and appointments in Book for Time accurately
Provides individual assistance and accurate information
Anticipates guest needs and takes ownership of guest concerns and requests
Possesses a high degree of product knowledge
Stays informed of events in the resort and intuitively recommends and effectively up sells resort facilities
Handles unexpected situations and emergencies

What we offer

401K Retirement Savings Plan
Investment in your Wellbeing
Free On-Site Parking
Training Program, Tuition Reimbursement
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Parttime

Spa Supervisor

The Spa Supervisor is responsible for supervising the daily activities and dutie...

Location

United States , East Hazel Crest

Salary:

18.45 - 22.75 USD / Hour

Casino Careersv

Expiration Date

Until further notice

Requirements

Must be twenty-one (21) years of age or older
High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
Associate’s Degree in Related field– required
OR Two (2) years’ full-service spa Supervisory experience– required
OR One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality Department– required
OR Two (2) years’ experience in the hiring position’s Department– required
Three (3) years of experience in a full-service spa/salon– required
Must be able to type 25 words per minute using a computer. Skills test will be administered– required
Proficient skills with Microsoft Word and Excel (a skills test will be administered and must successfully pass with a 70% or above)- required
Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals, and work with mathematical concepts such as statistical inference. Skill Test will be administered– required

Job Responsibility

Oversees and coordinates, employee relations, training, staff productivity, operations development, standards, promotions, staff reviews, maintains knowledge and understanding of treatments/physiological effects/contraindications, guest satisfaction issues, ensures Company and department standards are upheld, merchandising of retail products, administers computer operations
Ensures confidentiality with respect to guest and employee information
Assists Spa Attendants and Receptionists with guest experience, answers telephones, checks in guests, makes reservations, provides tours and maintains daily cleanliness of facility during operating hours
Creates schedules to ensure appropriate staffing levels according to business volumes
i.e. special events, holidays, weekends, groups, guest demand, profit goals, etc.
Possesses knowledge of spa software, Microsoft applications, and email
Monitors short and long-term strategies designed to increase revenue, profitability, retail sales, guest satisfaction, employee satisfaction, and employee retention
Acts as a resource between employees and spa director to resolve work related conflicts
Reviews and determines appropriate resolution ensuring policy and procedures are consistently followed
Uses constructive feedback, motivation, short and long-term interventions to address problems that affect job performance

What we offer

group medical, dental, vision, and life insurance
access to a flexible spending account (FSA) option
Employee Assistant Program (EAP)
paid time off
401K with matching
shift differential
discretionary quarterly bonuses

Fulltime

Assistant Manager

The Assistant Manager role mirrors that of the Manager/Spa Director; is responsi...

Location

United States , Sugarland

Salary:

Not provided

The Woodhouse Day Spa - Buffalo

Expiration Date

Until further notice

Requirements

Leadership skills
Ability to create a positive work culture
Ability to multi-task
Take ownership of spa operations
Present a professional image
Capable of networking
Social media experience
Experience in guest relations and massage/facials and/or hospitality management is preferred

Job Responsibility

Assisting Manager/Spa Director with managing and monitoring all areas of spa operations
Demonstrating and reinforce excellent customer service
Acting as the first point of contact for guest issues
Assisting in conducting daily huddles with the hospitality team
Working alongside the hospitality team to lead, train & develop front desk staff
Understanding and managing computer reports and functions
Performing other projects, work activities, and assisting with inventory processes
Attending all training for in-spa operations, product knowledge and treatment protocols
Maintaining a professional appearance
Ensuring the health and safety of guests and employees

What we offer

Employee discounts
Flexible schedule
Training & development
Paid CE and/or Licensure
Sign-On Bonus
Flexible Scheduling
Recognition Program
Team Building
Employee Discounts

Fulltime

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Spa Guest Relations Officer

Four Seasons

Location:
Japan , Tokyo

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 16, 2026

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Our AI answers in your language

Spa Guest Relations Officer

Four Seasons

Location:Japan , Tokyo

Category:Hospitality and Tourism

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 16, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Spa Guest Relations Officer

Guest Relations Agent

Director of Rooms

Lead Massage Therapist

Guest Experience Coordinator

Sab Lounge Gro

Spa/Health Club Receptionist

Spa Supervisor

Assistant Manager

Location:
Japan , Tokyo

Category:
Hospitality and Tourism

Contract Type:
Not provided

Job Posted:
February 16, 2026