Spa Guest Relations Officer Job at Four Seasons (Hangzhou)

Spa Guest Relations Officer

Welcoming and greeting guest warmly, and ensuring that they feel comfortable and...

Location

Japan , Tokyo

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Require a flexible schedule in order to accomplish all major responsibilities and tasks
Ability to operate fax, scanner, copier, telephone, adding machine, calculator
Require knowledge of and the ability to operate computer equipment and Microsoft Office Suite software
Ability to read, write and speak English and Japanese
Successful candidates must possess legal work authorization for Japan and be fluent in English and Japanese business communication

Job Responsibility

Provide assistance to guests and members about the retail merchandise
Utilize the telephones according to Four Seasons standards
Respond properly in any hotel emergency or safety situation
Reporting any malfunction or Engineering issue to the appropriate department
Handling and prioritizing daily logistics to aid daily operations
To provide a friendly and professional service that always exceeds guest’s expectations

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
50％F&B outlet discount for other Four Seasons Hotel in Japan (except SÉZANNE)
Complimentary Employee Meals
Social insurance
Define contribution benefit
Yearly health check up

Fulltime

Guest Relations Agent

The Four Seasons Hotel Doha is looking for a Guest Experience Agent. The candida...

Location

Qatar , Doha

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Degree Holder, preferably in hotel and restaurant management
2-4 years of experience as a Guest Relations Agent
Excellent command in English, and Russian is preferred

Job Responsibility

Coordinates and liaises with various departments to ensure the hotel provides the highest level guest experiences
Meets and greets arriving and departing guests
Provides genuine hospitality and recognition, acts as host/ hostess
Maintain a harmonious and professional relationship with co-workers, supervisors and all departments
Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
Develop healthy and happy relation with other front office team member in particular and all hotel employee in general
Ensure all local and corporate policies, works rules and benchmark standard are properly applied
Utilize Golden appropriately for a maximum guest recognition/satisfaction
Developing guest connection and gain feedback from the guest regarding their overall stay or specific issue in particular then actively seeking solution to resolve the problem
Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests

What we offer

Opportunities to build a successful career with global potential
Unique strong culture - diversity of 50 different nationalities
Living accommodation in high quality, well-resourced apartment
Excellent Training and Development opportunities
Employee Recognition Programs
Complimentary nights at FS Hotels Worldwide
Paid annual home leave tickets
Complimentary meals in employee restaurants
Free transportation to work
Medical coverage

Fulltime

Sab Lounge Gro

Four Seasons is powered by our people. We are a collective of individuals who cr...

Location

Japan , Osaka

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Fluent in Japanese and English languages in business manners
Ensure all guest room keys are tested prior to guest arrival, and rooms are inspected to meet all required preferences are ready
Ensure all guests are escorted to the room and do a room orientation
Utilize all electronic / system-type equipment in the guest rooms and simple set-ups or electronic devices
F&B procedure is up to standard
Good knowledge about the facilities and services available at the Four Seasons Spa and be able to book appointments and/or escort guests to view as required
Greet and bid farewell to all EC guest departures and highlight any VIP departures accordingly to senior room management
Handle problems, guests’ complaints and to make prompt, sound decisions based on good judgment for the best possible satisfaction of our guests
Ability to understand the Four Seasons Core, Culture and Training standard of all areas pertaining to Front Office operations
Take ownership of every guest request and treat it as a personalized request, even if they do not perform the task themselves

Job Responsibility

Ensure to deliver a high level of personalized service to guests, provide warm atmosphere, maintain the lounge’s premium hospitality standards
Ensure all guest room keys are tested prior to guest arrival, and rooms are inspected to meet all required preferences are ready
Ensure all guests are escorted to the room and do a room orientation
Returned guest must offer a second room orientation or new additional features
Utilize all electronic / system-type equipment in the guest rooms and simple set-ups or electronic devices
Should challenges arises, IT or Engineering will be notified
F&B procedure is up to standard
Good knowledge about the facilities and services available at the Four Seasons Spa and be able to book appointments and/or escort guests to view as required
Greet and bid farewell to all EC guest departures and highlight any VIP departures accordingly to senior room management
Handle problems, guests’ complaints and to make prompt, sound decisions based on good judgment for the best possible satisfaction of our guests

Fulltime

Spa Administrative Assistant

Enter and retrieve information contained in computer databases using a keyboard,...

Location

United States , Kapalua

Salary:

32.89 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests
Transmit information or documents using a computer, mail, or facsimile machine
Operate standard office equipment other than computers
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software
Handle incoming and outgoing mail, including date stamping and distributing incoming mail
Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
Compile, copy, sort, and file records of office activities, business transactions, and other activities
Enter and locate work-related information using computers and/or point of sale systems
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets
Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation

Job Responsibility

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests
Transmit information or documents using a computer, mail, or facsimile machine
Operate standard office equipment other than computers
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software
Handle incoming and outgoing mail, including date stamping and distributing incoming mail
Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
Compile, copy, sort, and file records of office activities, business transactions, and other activities
Enter and locate work-related information using computers and/or point of sale systems

Fulltime

Sales Manager

We are currently seeking a Sales Manager to join our Cluster Sales team at Four ...

Location

Qatar , Doha

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum of 2–3 years of experience in luxury hotels or resorts in a similar role
A bachelor’s degree or equivalent professional qualifications are preferred
Strong communication skills, both verbal and written
Demonstrated ability to interact effectively with guests, employees, and third parties
Excellent problem-solving skills with the ability to remain calm and resourceful in a fast-paced environment
Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
Strong bilingual writing skills, with the ability to communicate clearly and professionally

Job Responsibility

Administer the sales program of the hotel
Implements all sales action plans related to the respective market as outlined in the Commercial plan
Actively participates in achieving the departmental goals which contribute to the Hotels budgets
Solicit from assigned local corporate/ long stays / group/ leisure segments for rooms food & beverage business banquet business and all hotel business from sales activities
Write strategic sales action plans for assigned local corporate/ long stays / group/ leisure segments
Closely monitors accounts revenue and business productions
Maximizes up-selling opportunities whenever possible
Attends related work functions and promotional events (i.e. trade shows) and promotes sales for the hotel
Plans sales trips under the direct approval of Director of Sales or Commercial Director to major market areas
Reviews direct competition and conducts regular research

What we offer

Deeply instilled values-based company culture
Opportunities to build a successful career with global potential
Unique strong culture - diversity of 50 different nationalities
Living accommodation in a high-quality well-resourced apartment
Excellent Training and Development opportunities
Employee Recognition Programs
Complimentary nights at FS Hotels Worldwide
Paid annual home leave tickets
Complimentary meals in employee restaurants
Free transportation to work

Fulltime

Marketing Manager - Bangna Pride, Bangkok - Marriott Executive Apartments

Responsible for completing marketing plan for property. Manages all e-commerce o...

Location

Thailand , Bangkok

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the sales and marketing or related professional area
OR 2-year degree from an accredited university in Marketing, Business Administration, Hotel and Restaurant Management, or related major
no work experience required

Job Responsibility

Assists in region-wide coordination of rooms, food and beverage, spa, and golf promotions
Develops leisure marketing plan that addresses the distribution of rate offers, packages and programs designed to build occupancy
Maintains, updates, and manages all web sites
Coordinates offers and information for all publications and inserts with regard to brand loyalty reward mailings
Develops brochure and property collateral materials
Participates in all property imaging work (e.g., signage)
Uses and interprets all reporting necessary for sound marketing recommendations, including but not limited to DMA source market reports, past guest lists (utilizing leisure rate codes) and tracking
Reviews and provides analysis on all website and email campaign tracking, for both individual property sites as well as corporate email campaign results and Marriott.com property reports
Ensures consistent marketing message is communicated in all advertising and collateral efforts
Manages marketing budget throughout year

Fulltime

Flex Director, Service Excellence & Performance

The FLEX Director, Service Excellence & Performance is dedicated to in-person an...

Location

United States , Bethesda

Salary:

57.21 - 87.01 USD / Hour

Marriott Bonvoy

Expiration Date

July 16, 2026

Requirements

Bachelor’s degree in hospitality or Hotel Restaurant Management required or an equivalent combination of education and experience from which comparable skills and knowledge can be acquired
7+ years of progressively responsible work experience with high level of specialized knowledge in Operations/Hotels leading operations disciplines (Front Office, Laundry, Spa and Retail and Food and Beverage)
Proven track record of implementing operations initiatives and programs with sustained performance and leading complex operations with positive performance in balanced scorecard results
Track record of putting in place strong systems and processes to effectively implement and execute multiple programs
Must have strong knowledge in areas related to all operations, and SOPs
Must be a self-starter who can work independently and be a strong team player that contributes to the effectiveness of the broader Marriott International team
Proven success prioritizing and managing multiple projects and stakeholders simultaneously
Ability to manage in a culturally diverse work environment and is a champion for diversity effectiveness in the organization
Ability to travel 90% of the time

Job Responsibility

Support the pull through of Marriott initiatives especially in the franchise community through effective project management and communication
Reviews and organizes all operational data to assist in prioritizing areas of focus in the Operations disciplines and franchisees
Develops enhanced reporting to articulate current performance and identify opportunities for improvement
Pull, analyze, and monitor GSS to build deep understanding of brand standards and ensure activity that supports those standards are supported
Identify and communicate trends in guest response scores and feedback
Act as a business partner to the hotel stakeholders and provide technical and business expertise to assist properties in achieving optimum performance in operations and initiative scorecard goals
Stay current and benchmarks best in Operations companies for relevant competitive intelligence on industry, competitor, and economic trends to identify business opportunities or risks
Partner with the Operations team to execute action plans addressing hotel issues in Product Quality, Service Delivery, ESS or GSS
Active participation in the communication phase of Operations Initiatives to provide feedback for a broader implementation
Develop appropriate metrics to identify and manage business goals as well as supply regular reports to senior leaders and franchisees

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical
dental
vision
health care flexible spending account

Fulltime

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Group Spa Sales Coordinator

Perform general office duties to support Sales & Marketing (e.g., filing, sendin...

Location

United States , Dallas

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience
No license or certification

Job Responsibility

Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying)
Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders)
Promote awareness of brand image internally and externally
Gather materials and assemble information packages (e.g., brochures, promotional materials)
Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott
Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process
Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events)
Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests
Follow all company policies and procedures
Ensure uniform and personal appearance are clean and professional

Fulltime

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Spa Guest Relations Officer

Job Description

Job Responsibility

Requirements

What we offer

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