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Spa Front Desk and Sales Coordinator

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The Woodhouse Day Spa - Buffalo

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Location:
United States , Fishers

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Contract Type:
Not provided

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Salary:

18.00 - 20.00 USD / Hour

Job Description:

We are a luxury, world-class hospitality brand known for delivering elevated experiences and exceptional customer service. Our environment is refined, guest-centric, and designed for excellence. As a Spa Coordinator, Hospitality Associate, you are the face of our brand-setting the tone for every day guest interactions with professionalism, warmth, and expertise. Position Overview: The Spa Coordinator Hospitality Associate, is a high-touch, sales-focused role responsible for ensuring the guest's journey begins and ends with an unforgettable 5-star experience. You will serve as the first point of contact, providing seamless check-in and check-out processes, personalized service recommendations, and relationship-driven sales. This position is ideal for someone passionate about hospitality, skilled in guest engagement, and motivated by performance-based growth.

Job Responsibility:

  • Greet and welcome guests with a professional, polished demeanor reflective of a luxury brand
  • Manage all check-in and check-out procedures efficiently and accurately
  • Build lasting guest relationships through personalized conversations and attentive follow-up
  • Recommend and upsell services based on guest preferences and service history
  • Maintain a deep understanding of all services, packages, and promotions to maximize sales potential and full booking opportunities
  • Serve as a knowledgeable resource for guests, responding to inquiries and resolving concerns with poise and urgency
  • Maintain a pristine, well-organized front desk environment that reflects our standards of excellence
  • Collaborate with service providers and management to ensure a seamless guest experience
  • Consistently meet or exceed individual and teams sales goals

Requirements:

  • Minimum of 1-2 years in a front desk, guest services, or luxury retail/hospitality environment
  • Proven track record in sales
  • Excellent communication skills
  • Tech-savvy ability to learn reservation, point-of-sales software
  • Solution-oriented mindset with impeccable attention to detail
What we offer:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Flexible Scheduling
  • Recognition Program
  • Team Building
  • Employee Discounts

Additional Information:

Job Posted:
May 03, 2026

Work Type:
On-site work
Job Link Share:
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