Spa Front Desk and Sales Coordinator Job at The Woodhouse Day Spa

Spa Coordinator

As a Spa Coordinator/Key Holder, you're the first and last impression of our spa...

Location

United States , Carmel

Salary:

17.00 - 22.00 USD / Hour

The Woodhouse Day Spa - Buffalo

Expiration Date

Until further notice

Requirements

2+ years in hospitality, retail, or customer service
Previous key holder, shift lead, or opening/closing experience
Comfortable with point-of-sale systems and handling payments
Available for full-time hours including weekends
Reliable transportation to our location

Job Responsibility

Open and close the spa, ensuring everything is perfect for guests and the next shift
Welcome guests warmly and guide them through our signature experience (robes, sandals, relaxation room, tea)
Book appointments, recommend services, and help guests find exactly what they need
Suggest enhancements and retail products that genuinely improve the guest experience
Handle guest concerns and complaints with grace, turning problems into loyalty
Support and guide newer front desk team members during your shifts
Keep the front of house running smoothly when management isn't on-site

What we offer

Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
401(k)
Complimentary spa services
Product discounts
Paid training

Fulltime

Spa Membership Coordinator

The Membership Coordinator is responsible for managing all aspects of the spa an...

Location

Tunisia , Tunis

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

A minimum of 1-2 years of customer service experience in a luxury hotel, spa, or wellness environment
sales experience preferred
Strong interpersonal and communication skills to build and maintain lasting member relationships
Proficiency in membership management software
Exceptional organizational skills and attention to detail, with the ability to multitask effectively
A proactive, self-motivated approach and a genuine passion for wellness and luxury guest service
Fluency in English
additional languages are an asset
Flexibility to work weekends, holidays, and varied shifts as required

Job Responsibility

Serve as the primary point of contact for all membership-related inquiries and communications
Conduct personalized tours of the spa and fitness facilities to promote memberships
Manage member accounts, including onboarding, renewals, billing, and updates
Maintain accurate membership records and share updates with the management team
Actively promote memberships, packages, and wellness services to prospective clients
Organize and oversee member-exclusive events, promotions, and wellness programs
Regularly communicate with members through newsletters, emails, and personal interactions
Address and resolve member concerns with professionalism and efficiency
Foster a welcoming and inclusive environment, ensuring all members feel valued
Oversee membership billing, tracking revenue, and resolving any account issues

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Housekeeping Supervisor - Hoi An Marriott Resort & Spa

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper...

Location

Hoi An

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards
Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
Assist Housekeeping management in managing daily activities
Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
Document and resolve issues with discrepant rooms with the Front Desk
Prepare, distribute, and communicate changes in room assignments
Communicate issues to next shift
Complete required paperwork
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
Follow all company and safety and security policies and procedures

Fulltime

Communications / Reservations Agent

Four Seasons Beverly Wilshire is looking for a Hotel Communications Agent who sh...

Location

United States of America , Beverly Hills

Salary:

27.80 - 34.75 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

1-2 years previous experience as a Telecommunications Operator, Front Desk Agent, Spa Receptionist, Customer Service Sales Representative, Coordinator or Order Taker in a fast paced Hotel operation
Exceptional communication skills and command of English language
Flexible schedule and the ability to work different shifts, weekends and holidays

Job Responsibility

Answers and directs phone calls, radio requests, HotSos requests, make reservations, take in-room dining orders, telephone requests, and faxes in an efficient, courteous and professional manner
Achieve maximum customer satisfaction for In-Room Dining, Housekeeping, and Engineering Departments
Support and assist the Front Desk team as needed
Monitor and respond to hotel emergency and safety situations

What we offer

Be part of a cohesive team with opportunities to build a successful career with global potential
Access to a robust benefit plan
Opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Fulltime

Communications / Reservations (CORE) Agent

Four Seasons is powered by our people. We are a collective of individuals who cr...

Location

United States of America , Beverly Hills

Salary:

27.80 - 34.75 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

1-2 years previous experience as a Telecommunications Operator, Front Desk Agent, Spa Receptionist, Customer Service Sales Representative, Coordinator or Order Taker in a fast paced Hotel operation
Exceptional communication skills and command of English language
This position requires an applicant with a flexible schedule and the ability to work different shifts, weekends and holidays.

Job Responsibility

Answers and directs phone calls, radio requests, HotSos requests, make reservations, take in-room dining orders, telephone requests, and faxes in an efficient, courteous and professional manner
Achieve maximum customer satisfaction for In-Room Dining, Housekeeping, and Engineering Departments
Support and assist the Front Desk team as needed
Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions
Handles all guest interactions with the highest level of hospitality and professionalism
Accommodate special requests whenever possible
Resolve guest complaints according to Four Seasons Standards
Respond to all guest inquiries and requests for maintenance, housekeeping, in room dining, spa and reservations accurately
Use HotSoS, Opera, Micros, Book4time and Rex (or any other computer application) to log and track these requests
Assist guests in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc

What we offer

Be part of a cohesive team with opportunities to build a successful career with global potential
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Fulltime

Reservation Manager - Hoi An Marriott Resort & Spa

Responsible for soliciting and managing of reservations sales-related opportunit...

Location

Vietnam , Hoi An

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
no work experience required
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
2 years experience in the sales and marketing, guest services, front desk, or related professional area

Job Responsibility

Identifying new reservations sales business to achieve personal and property revenue goals
Understanding the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
Closing the best opportunities for the property based on market conditions and property needs
Monitoring same day selling procedures to maximize room revenue and control property occupancy
Gaining understanding of the property’s primary target customer and service expectations
Responding to incoming reservations sales opportunities
Using negotiating skills and creative selling abilities to close on business and negotiate contracts
Using sales resources and administrative/support staff effectively
Assisting in monitoring group reservation forecast data
Coordinating with sales and Convention Services to process rooming lists and reservation cards

Fulltime

Core Agent

About the role Answers and directs internal and external communication in an ef...

Location

United States of America , Atlanta

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Must be able to analyze guest situations and make suggestions that meets and exceeds the guests' expectations of the hotel
Must be fluent in English
Ability to analyze, prioritize, organize and follow up with a strong sense of urgency
Excellent interpersonal and communication skills, in person and by computer and telephone
Strong working knowledge of computers including but not limited to windows and various reservation systems
Skills and Ability to learn and master multiple software systems
Must be organized with the ability to handle multiple tasks
Previous hotel experience in a Reservations, Front Office, Sales and Marketing is preferred
Continuous sitting for majority of the shift

Job Responsibility

Answers and directs internal and external communication in an efficient, courteous and professional manner
Responsible for selling the hotel and providing information to prospective guests
Capture sales from the incoming calls and coordinate details of each reservation to ensure to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions
Capture sales for incoming calls related to room, spa, restaurant reservations and in-room dining requests
Accurately coordinate details of each reservation or request
Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head
Manage the general reservations and guest communication e-mail inboxes
Accepts and delivers mobile instant messages, wake-up calls, messages and facsimiles in a timely manner
Handle guest complaints in accordance with Four Seasons policy

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Discounted rates for transit and parking

Fulltime

Assistant Manager

The Spa Assistant Manager partners with the Spa Director to run day-to-day opera...

Location

United States , Indianapolis

Salary:

25.00 USD / Hour

The Woodhouse Day Spa - Buffalo

Expiration Date

Until further notice

Requirements

2-4 years in hospitality, spa, high-end retail, or hotel front office
Experience as Lead Receptionist or Front Desk Supervisor, Spa Coordinator, Guest Services Manager, Assistant Store Manager (boutique or luxury retail), Hotel Front Office Supervisor, Shift Lead in hospitality
Detail-oriented
Servant leadership mentality
Comfortable with consultative sales conversations
Calm under pressure
Reliable and present
Currently a lead, supervisor, or coordinator looking for their next step
Someone who 'gets' luxury service

Job Responsibility

Drive guest rebooking at checkout with a rebooking rate of 30% or higher
Coach the team on enhancement recommendations with an enhancement attachment rate of 40% or higher
Support retail product sales conversations with a retail attachment rate of 20% or higher
Ensure exceptional guest experience delivery with Google review scores of 4.5+ stars are maintained
Develop and retain the front desk team with team member retention of 15+ months
Manage daily schedule flow with a schedule gap rate of less than 10% provider gaps
Coaches team daily
Reviews rebooking data weekly
Celebrates wins publicly
Addresses gaps immediately with specific feedback

What we offer

Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
Flexible Scheduling
Recognition Program
Team Building
Employee Discounts

Fulltime

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Spa Front Desk and Sales Coordinator

Job Description

Job Responsibility

Requirements

What we offer

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