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Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.
Job Responsibility:
Provide general spa orientation to guests upon arrival
Offer guests amenities such as water, juice, or heated neck pillows
Answer questions about general property information and amenities
Escort guests to and from treatment rooms
Check computer for updates and changes to schedule regularly throughout the day
Maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and lounge areas
Dispose of trash and dirty linens in the proper area
Secure supplies and equipment at the end of each shift
Stock towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations
Report accidents, injuries, and unsafe work conditions to manager
complete safety training and certifications
Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
protect company assets
Anticipate and address guests’ service needs
thank guests with genuine appreciation
Speak with others using clear and professional language
Develop and maintain positive working relationships with others
Comply with quality assurance expectations and standards
Reach, bend, twist, pull, and stoop
move, lift, or carry objects weighing less than or equal to 10 pounds
stand, sit, or walk for an extended period of time
Perform other reasonable job duties as requested by Supervisors