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As a Spa/Fitness Attendant II you are responsible to ensure smooth and efficient operations of the facilities at the Spa Without Walls
Job Responsibility:
Actively engage with guests and assist in all guests’ needs, which may include, but are not limited to: escort guests, provide information on products, review treatment options, restock linen & spa amenities, remove trash, maintain lockers and provide tours or instruction for proper usage of equipment
Provide unique experiences to all of our guests through warm, personal & detailed service in a luxury, upscale and fast paced environment
Ensure a positive first impression of the Spa Without Walls for our guests through detailed cleanliness, set-up and ambiance control
Maintain complete knowledge of all wellness & recreation services, activities, amenities and hotel services/features
Up-sell and promote wellness & recreation offers at every available opportunity in order to maximize sales revenue
Perform opening/closing side duties as assigned and set the Spa Without Walls according to standards and procedures
Be well versed in hotel fire & life safety/emergency procedures
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the Management of the Hotel
Requirements:
Ability to focus attention on guest needs, remaining calm and courteous at all times
Good reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Ability to work cohesively and collaboratively as part of a team
Detailed & service oriented with an eye for detail to be self-motivated and energetic
Provide the necessary State and Federal Requirements to work in a Spa (Tuberculosis Clearance)
Additional certification(s) in a Spa will be an advantage (Massage Therapist, Cosmetology, Nail Technician, Beauty Operator, Esthetician)
Nice to have:
Ability to speak other languages and basic understanding of local languages will be an advantage
Additional certification(s) in a Spa will be an advantage (Massage Therapist, Cosmetology, Nail Technician, Beauty Operator, Esthetician)
What we offer:
Preferred provider medical/drug/vision benefits starting at $16.98 for employees
Employer paid coverage for group life and accidental insurance coverage ($25,000) + Coverage is available for your ‘ohana
401(k)/retirement saving plan & matching program
15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately
Travel Program with employee discounts at Accor properties + Friends & Family rates
50% discounts at hotel restaurants
30% discount on retail items at our Fairmont Store
30% discount of services offered in our Spa Without Walls
Complimentary meals in our employee dining facility