Spa Director

• Oversee all aspects of spa operations, including guest services, treatment rooms, facilities, and amenities, ensuring smooth and efficient day-to-day operations
• Maintain the cleanliness and functionality of the spa, coordinating with housekeeping and engineering departments as needed
• Implement and monitor compliance with health and safety regulations, including emergency response procedures
• Lead and manage the spa team, including therapists, aestheticians, receptionists, and support staff, providing guidance, training, and support to foster a high-performing and motivated workforce
• Conduct regular staff meetings to keep employees informed of hotel policies, changes, and ways to enhance service and sales
• Recruit, interview, and select job applicants
• effectively supervise, mentor, and conduct performance evaluations for spa employees
• Ensure the delivery of exceptional guest experiences and personalized services that exceed guest expectations, including spa treatments, wellness programs, and amenities
• Interact with guests, providing full knowledge and assistance for maximum guest satisfaction in a friendly but unobtrusive manner
• Develop and implement strategies to drive spa revenue and profitability, including pricing strategies, package promotions, retail sales, and membership programs
• Prepare and manage the annual operating budget, capital investment budget, and financial performance evaluations, including reports on sales and operations with supporting statistical data
• Oversee the administration of goods, requisitions, inventories, storage, and cost-effective usage of all department-related materials and assets
• Collaborate with the marketing and public relations departments to promote the spa and all relevant treatments and philosophies
• Predict trends and implement strategies for the benefit of the business, ensuring the spa remains at the forefront of the industry

• Excellent reading, writing, and oral proficiency in the English language
• Minimum of 5 years of management experience in a luxury spa setting
• Demonstrated superior knowledge of spa, wellness, and holistic modalities
• Thorough understanding of 5-star service standards, effective application of spa staffing models, proven ability to create and implement spa service menus, effective retail management, successful marketing strategies, and demonstrated ability to project costs, revenue, and adhere to budgets
• Previous experience preferred as a hands-on therapist, such as a massage therapist, aesthetician, or acupuncturist
• Passion for the health and wellness industry

Previous experience preferred as a hands-on therapist, such as a massage therapist, aesthetician, or acupuncturist

• Competitive compensation and benefits package
• Opportunities for professional growth within a globally recognized luxury brand
• Access to world-class training and development programs
• A collaborative and supportive work environment that values innovation and excellence
• Exclusive complimentary and discounted hotel stays across Four Seasons properties worldwide
• The chance to work in a diverse and inclusive culture, contributing to creating memorable guest experiences