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At Four Seasons, the Spa is far more than a facility. It is a destination, a sanctuary, and a powerful expression of our commitment to wellbeing, care, and exceptional service. Four Seasons Hotel London at Park Lane is seeking an accomplished Spa Director to lead the strategic, operational, and commercial direction of our Spa and Fitness operation. This is a senior leadership role for a visible, people‑centred, and commercially astute wellness professional who is passionate about creating meaningful guest experiences and inspiring high‑performing teams. Reporting to the Hotel Manager, the Spa Director holds full accountability for the financial, operational, and experiential performance of the Spa and Fitness operation and its people. You will set the long‑term vision for the Spa, ensuring commercial viability while continuously evolving the guest experience. This role requires a balance of strategic thinking, creative innovation, operational discipline, and genuine personal leadership. You will be a highly visible presence, both with guests and your team, leading by example and ensuring that Four Seasons standards are not only met, but elevated.
Job Responsibility:
Provide strong leadership and strategic direction across all Spa and Fitness operations
Create distinctive, luxury wellness experiences by anticipating guest needs and monitoring global wellness trends
Drive exceptional guest satisfaction through visible leadership, direct guest engagement, and effective service recovery
Maximise revenue through effective forecasting, yield management, retail and membership strategies
Develop, manage, and deliver the Spa business plan and annual budget, providing clear and insightful performance reporting
Partner closely with the Hotel Marketing team to develop and execute impactful Spa marketing and PR initiatives
Ensure compliance with Four Seasons policies and all health, safety, and regulatory requirements
Manage supplier relationships, procurement, inventory, and spa systems to ensure quality and efficiency
Represent the Spa within Hotel leadership forums and external industry engagements
Requirements:
Proven senior leadership experience within luxury spa or wellness operations
Strong commercial and financial acumen, with experience driving profitability without compromising guest experience
A visible, inspiring people leader with a genuine passion for coaching and development
Deep understanding of luxury service standards and personalised guest care
Strong strategic mindset with the ability to innovate and deliver against long‑term business objectives
Experience working closely with marketing, rooms, and hotel leadership teams
Calm, confident, and credible presence at senior leadership level
Alignment with Four Seasons values and the Golden Rule philosophy
What we offer:
Career development
Excellent training and clearly defined career development pathways
Strong internal progression opportunities across London and the global Four Seasons portfolio
Holiday entitlement increasing with service up to 33 days
Company Sick Pay, increasing with service
Life insurance while on duty
2 Wellness days per year
Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
Access to Wellhub, giving you access to all-in-one subscriptions provide access to gyms, support for fitness, mindfulness, therapy, nutrition and sleep
Bupa Dental Cover or Bupa Cash Plan
Enhanced maternity and paternity pay
Uniform with complimentary professional dry cleaning from day one
Season Ticket Loan and Cycle to Work scheme available
Access to Stream for greater pay flexibility and discounts
Employee recognition programmes including monthly awards and events
Annual themed team events plus regular social, charitable and sporting activities