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Spa Desk Supervisor

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Marriott Bonvoy

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Location:
India , Bangalore

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Category:
Health and Beauty

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

Job Responsibility:

  • Advise employees on general property information, in-house groups, policy changes, or other pertinent information
  • Answer questions about available services, general property information and amenities
  • Confirm guest first and last name and type of treatment scheduled prior to beginning treatment
  • Monitor and stick to time schedule throughout the day
  • Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed
  • Promote and sell spa/salon services and retail products
  • Complete requisitions for additional products, supplies, or equipment
  • Inspect work areas and tools/equipment to ensure conformance to company standards
  • Notify Engineering of spa/salon maintenance and repair needs
  • Assist management in hiring, training, scheduling, and motivating and coaching employees
  • serve as a role model
  • Report accidents, injuries, and unsafe work conditions to manager
  • Follow all company policies and procedures
  • ensure uniform and personal appearance are clean and professional
  • maintain confidentiality of proprietary information
  • protect company assets
  • Welcome and acknowledge all guests according to company standards
  • anticipate and address guests’ service needs
  • assist individuals with disabilities
  • thank guests with genuine appreciation
  • Speak with others using clear and professional language
  • prepare and review written documents accurately and completely
  • answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • support team to reach common goals
  • Ensure adherence to quality expectations and standards
  • develop and implement quality improvement or corrective action plans
  • Stand, sit, or walk for an extended period of time
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors

Requirements:

  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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