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Spa Coordinator

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Four Seasons

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Location:
United States of America , Naples

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Spa Coordinator ensures exceptional guest experiences by welcoming guests, handling inquiries, and managing appointment schedules. The role requires a professional, courteous approach to delivering services and ensuring smooth operations in line with Four Seasons standards.

Job Responsibility:

  • Provide a welcoming and relaxing atmosphere for all guests, offering information about spa treatments, products, and services
  • Manage scheduling efficiently, ensuring the best use of therapist time and maximizing guest satisfaction
  • Maintain cleanliness and organization in the spa reception and retail areas
  • Escort guests to locker rooms and provide orientations, if no attendant is available
  • Recommend and sell retail products, providing guests with home care advice
  • Assist with pop-up spa receptions for group arrivals and various administrative tasks
  • Handle gratuities, product sales, and ensure smooth daily operations, including end-of-day closing procedures
  • Address guest complaints promptly, ensuring their satisfaction
  • Support the spa team with various duties, such as stocking and preparing guest amenities
  • Participate in ongoing training to enhance product knowledge and customer service skills

Requirements:

  • Interest in fashion merchandising and retail sales in a spa setting
  • Strong organizational and multitasking skills
  • Ability to work under pressure and adapt to changing demands
  • Attention to detail and accuracy with booking and inventory systems
  • A professional, positive attitude and a commitment to high standards of service
What we offer:
  • Lucrative salary
  • Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days
  • Time off plans starting on the day of hire
  • An opportunity to be a part of a cohesive team in an inclusive work environment
  • Complimentary and discounted hotel stays around the world
  • Wellbeing and mental health initiatives and focused company
  • Embracement and promotion of diversity in our workplace
  • Complimentary employee meals and beverages
  • Tuition reimbursement

Additional Information:

Job Posted:
January 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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