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Four Seasons Logo Four Seasons · Hospitality and Tourism

Spa Coordinator

United States of America, Miami Beach, Florida · Job Posted February 18, 2026
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Job Description

The Spa Coordinator is an integral part of the Spa Team. You are the first impression, and have the opportunity to make a lasting impression through your intuitive service, attention to detail and highly efficient check-in skills. This role ensures accuracy in managing spa reservations, timeliness for appointment pick-up and ensuring a welcoming and relaxing spa environment.

Job Responsibility

  • Handle all guest interactions with the highest level of hospitality and professionalism
  • Be knowledgeable about services and products and make insightful recommendations
  • Respond to all guest requests in an accurate and timely manner
  • Resolve guest complaints to complete satisfaction, and find opportunities to recognize and personalize the service
  • Communicate and collaborate with colleagues, provide clear information about guest preferences and other information to personalize and enhance the experience
  • Complete day-to-day operations, including opening and closing the spa, ensuring spa setups and facilities are ready for service
  • Ensure accuracy in managing spa reservations, timeliness for appointment pick-up and ensuring a welcoming and relaxing spa environment.

Requirements

  • Experience working within a luxury hotel or similar environment
  • Excellent interpersonal skills and communication skills
  • A passion for spa experiences and products
  • Ability to describe and sell products, enhance the guest experience through upselling
  • Attention to detail and technical skills
  • Candidates must have valid work authorization for the U.S.

What we offer

  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • Complimentary Parking
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