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We are hiring for Full Time and/or Part Time Spa Coordinators to join our team! We are looking for team members who are passionate about delivering exceptional customer service, driven by intention and guided by excellence. At The Woodhouse Day Spa, we value our team members and strive for excellence with every guest experience. As a Spa Coordinator, you are the first and last impression for each guest that enters the spa, so you are a critical team-player in delivering service beyond expectations!
Job Responsibility:
Serves as primary support for the spa’s manager, therapists and guests
Ensures that every guest has a friendly, inviting and memorable experience
Answers incoming calls, listens to our guests’ needs to schedule appointments or give service recommendations, and collects payment for services
Partners with the therapists to increase their guest retention and retail sales by scheduling the guest’s next appointment during checkout and promotes the recommended products
Educates guests on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities, and helping them to have a seamless experience
Drives service and retail sales/awareness by educating guests on products, services and treatments
Remembers the small things that make The Woodhouse special--the guest’s favorite drink, the warm inviting neck wrap, personal details such as birthdays and anniversaries
Must be able to work some evenings, weekends and holidays
Requirements:
Passionate about delivering exceptional customer service
driven by intention and guided by excellence
must be able to work some evenings, weekends and holidays
What we offer:
Competitive Pay and Incentive programs
Generous discounts and opportunities to enjoy services and products