Spa Coordinator

• Serve as Manager on Duty with authority over all operational matters while on shift
• Ensure exceptional guest experiences and resolve concerns in real time
• Provide guidance and support to staff to maintain operational excellence
• Communicate daily priorities and expectations
• Optimize scheduling and maintain quality control standards
• Receive, verify, and manage spa inventory and supplies
• Address urgent maintenance issues promptly
• Provide hands-on training, in-the-moment coaching, and feedback
• Prepare and deliver daily reports to leadership
• Manage team schedules and arrange staff coverage as needed
• Participate in hiring, onboarding, and training new team members
• Coach and develop team members with 30-, 60-, 90-day check-ins and annual performance reviews
• Track professional licenses and ensure compliance with state regulations
• Ensure treatment rooms, protocols, and product usage meet Woodhouse standards
• Manage equipment maintenance, repairs, and inventory
• Oversee budgeting for supplies, retail, and operational expenses, and ensure cost-effective practices
• Uphold guest service and quality control standards daily
• Ensure the safety of guests and team members in accordance with safety policies
• Coordinate and prepare for inspections and audits
• Assist leadership in overall spa management and strategic initiatives
• Monitor, review, and communicate monthly KPIs and operational metrics, tracking trends and variances to inform coaching, training, and operational decisions
• Educate guests on spa services and retail products
• Assist with purchase orders, inventory management, and Meevo database tracking, including identifying underperforming products
• Protect and uphold The Woodhouse Brand and all corporate protocol

• Minimum 5 years spa experience
• Minimum 5 years of management experience
• Leadership skills
• Flexibility
• Retailing skills
• Training skills
• Superior communication skills
• Sales skills
• Administration skills
• Advanced computer skills
• Organizational skills
• Must be a 'team-player'
• Must understand the importance of staff happiness
• Must be available to work evening and weekend shifts per business needs
• Standing for up to 6 hours at a time
• Walking across spa multiple times during shift and potentially up and down stairs
• Lifting up to 30lbs, bending, reaching, stooping, repetitive motion
• Reasoning, problem solving, hearing, speaking
• Ability to adapt to changes

Experience with Zenoti, Millennium, or Meevo Spa software

GENEROUS, WORLD-CLASS BENEFITS package