Spa Coordinator Job at Four Seasons (New York)

Job Description

The Four Seasons Hotel New York Downtown is looking for an Full Time Spa Coordinator who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As On Call Spa Coordinator, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel. This position reports to the Spa Management Team.

Job Responsibility

Provide exceptional service to Spa and Fitness Center guests that upholds the standards of Four Seasons
Maintain the cleanliness of all facilities to ensure the guests experience is satisfactory
Seamlessly greets, checks in and checks out individuals receiving treatment or using the spa facilities
Ability to utilize Book4Time
Assist in ensuring operating supplies and complimentary gifts and services are available for guests at all times
Keep work area neat, clean, and quiet at all times
Explain the function of the fitness equipment and spa facilities to guests
Retrieve and re-stock all operational items and guest amenities
Respond properly in any hotel emergency or safety situation
Actively greet and register guests and offer tours of facilities
Answer phones and make all spa bookings correctly while maintaining Four Seasons Standards
Confirm all Spa appointments for the following day or same day when needed
Daily Reports (Daily Spa Statistics, Pick-up Report, Daily room assignments)
Processing Therapists shift requests in Book4Time in a timely manner and ensuring the changes do not negatively impact the schedule or guests
Proactively distributing workload among therapist to increase productivity and reduce therapists down time
Effective spa yielding of the treatment book and spa soft
Ensure that all operational supplies are requisitioned and received
Monitoring the guest areas of spa to ensure that the locker areas, fitness center, reception area, treatment rooms, guest corridors, etc. are at all times neat, orderly and well stocked, daily walk through of the Spa on shift with follow-up to staff and engineering or housekeeping based on needs that have to be met
Ensure all retail displays are interesting and free of debris
Daily communication to spa management to pass on pertinent information regarding the facility, employees, guests, supplies, repairs needed and upcoming events
When necessary, ascertaining satisfaction of guests upon check out and dealing with guest complaints as appropriate, calling for management assistance where necessary
Write and communicate glitches as well as perform the necessary follow-up and recovery to ensure guest and employee satisfaction

Requirements

Physical mobility as lifting, walking, bending and moving objects up to 50 lbs
Speaking, writing and reading English is required
Positive attitude and willing to learn is must
1-year experience preferred
Flexible schedule and the ability to work all shifts, weekends and holidays

What we offer

Be part of a cohesive team with opportunities to build a successful career with global potential
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

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