Spa Coordinator / Receptionist

• Welcome and consult with guests about services, amenities, and spa facilities
• Set and coordinate appointments, ensuring accuracy and alignment with guest preferences
• Provide recommendations and assist with retail sales tailored to guest needs
• Anticipate guest needs, resolve issues promptly, and ensure a memorable experience
• Handle telephone and email inquiries according to Four Seasons' service standards
• Manage spa booking systems, ensuring reservations are accurate and optimized for productivity
• Maintain communication logs and update staff on changes to bookings or tasks
• Assist therapists and attendants with operational needs, ensuring smooth service delivery
• Monitor guest areas (locker rooms, fitness areas, relaxation rooms) hourly, ensuring cleanliness and functionality
• Process payments, gratuities, and service vouchers accurately
• Prepare daily accounting reports and resolve any discrepancies in vouchers or payments
• Assist with gift certificate processing and ensure proper handling of cash and bank balances
• Maintain product knowledge and assist guests with retail purchases
• Restock, price, and display retail products, keeping the area clean and organized
• Participate in monthly and quarterly retail inventories, ensuring accuracy and accountability
• Monitor packaging stock levels and notify management when replenishment is needed
• Maintain a neat, organized, and professional reception area
• Update forms, reference materials, and guest collateral as required
• Manage supply requisitions and restocking efficiently
• Follow Four Seasons’ standards for handling emails, telephone calls, and computerized systems
• Perform mathematical calculations as needed for transactions and reporting
• Communicate effectively in English (or other applicable languages)
• Work closely with engineering to address any maintenance issues promptly
• Collaborate with housekeeping to maintain a clean, fresh, and welcoming environment
• Notify security promptly of any accidents, injuries, or safety concerns
• Handle lost and found items appropriately, ensuring guest belongings are returned

• Reading, writing, and oral proficiency in English
• Excellent communication and organizational skills, with the ability to prioritize in a busy environment
• Previous experience in a similar role (2 years preferred) within a luxury spa or hospitality setting
• Knowledge of spa software systems and hotel interface programs such as Book4Time, Opera, and HotSOS, preferably
• Proficiency in Microsoft Office (Word and Excel) and Canva
• High grooming standards, a genuine smile, and a professional demeanour
• Passion for the health and wellness industry, with a proactive and guest-focused mindset

additional languages are a plus

• Competitive compensation and benefits package
• Opportunities for professional growth within a globally recognized luxury brand
• Access to world-class training and development programs
• A collaborative and supportive work environment that values innovation and excellence
• Exclusive complimentary and discounted hotel stays across Four Seasons properties worldwide
• The chance to work in a diverse and inclusive culture, contributing to creating memorable guest experiences