Spa Concierge, Marriott Bonvoy

Marriott Bonvoy

Location:
United States, Houston

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Spa Concierge position at Marriott Marquis Houston involves managing spa/salon reservations, assisting guests, promoting spa services, handling payments, and maintaining guest satisfaction. Applicants should have less than 1-year related work experience. Marriott is an equal opportunity employer committed to diversity and inclusion.

Job Responsibility:

Report accidents, injuries, and unsafe work conditions to manager
Follow all company policies and procedures
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Comply with quality assurance expectations and standards
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors.

Requirements:

Schedule services for individuals and large groups using spa/salon reservations software system
Call guests to confirm scheduled services
Answer questions about available services
Update the reservations/cancellations list throughout the day
Inform providers of last-minute changes and resolve scheduling issues as needed by working with supervisor/manager
Check in guests for appointments
Confirm first and last name
Provide general spa orientation to guests upon arrival
Promote and sell spa/salon services
Obtain assigned bank and ensure accuracy of contracted monies
Obtain change required for expected business level
Process guest payments for spa/salon services
Obtain payment authorization as needed
Accept and log cash tips for employees
Balance, scan, and drop receipts with Accounting
Notify Engineering of maintenance and repair needs.

What we offer:

Opportunities for training, development, and recognition
Luxury work environment
Holistic well-being focus
Equal opportunity employer fostering inclusion and diversity.

Additional Information:

Job Posted:
August 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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