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At this front desk position, your graciousness will be the first impression people feel when they arrive at our spa. As a member of our Front Desk Team, you will be the face of Woodhouse Spa. You are an expert at creating a world class experience for each guest. Whether they’re here to purchase a gift card, book an appointment, or embark on a luxurious retreat, you will help facilitate each guest’s time at the spa from beginning to end.
Job Responsibility:
Open or close the spa depending on your shift schedule
Check-in each guest for their service and assist at check-out after their service has concluded
Answer our multi-line phone system
Schedule services for guests using our MEEVO software system
Retail products and Series
Confirm appointments and help prepare therapists for service day
Pre-book our guests at check-out for future services
Provide amenities to guests when needed
Provide 5 Star Customer Service
Ensure Sanitation Standards are met and exceeded in Spa
Requirements:
1 year of front desk or customer service experience – at a spa, restaurant or hotel is preferred
Experience using a scheduling spa software is preferred
Ability to work weekends - 1 Weekend day shift required of all Employees
Be flexible to accommodate and support schedule needs for Front Desk Team & Woodhouse Customer Service Standards
Possess strong professional communication and excellent customer service skills
Must be able to multi-task in a fast paced environment
Must have the ability to stand for long lengths of time
Positive attitude is required
What we offer:
401(k)
401(k) matching
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Paid time off
Vision insurance
Paid Vacation - ALL Employees
Free Parking
Continuous customer service and retail product training
Opportunities to grow in our Company and the spa industry
Generous discounts and opportunities to enjoy services and products