This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
As a Spa Concierge, you are the first and last impression for each guest who enters the spa, making you a critical team member in delivering service that exceeds expectations. Your role is pivotal in ensuring that every guest's experience is memorable and enjoyable from start to finish.
Job Responsibility:
Welcoming guests, preparing them for services, ensuring their comfort and relaxation through guest amenities, and proper guest flow through the spa on a daily basis
Preparing beverages for the guests prior to, during, between and after services
Working closely with providers to ensure that each guest is comfortable and on-schedule for their treatment(s)
Conforming to standards set forth in the Team Member Handbook and Operations Manual
Being a steward of the Woodhouse brand
Serves as primary support for the spa’s manager, therapists, and guests
Ensures that every guest has a friendly, inviting, and memorable experience
Answers incoming calls, and listens to our guests’ needs to schedule appointments or provide service recommendations and collect payment for services
Partners with the therapists to increase their guest retention and retail sales by scheduling the guest’s next appointment during checkout and promoting the recommended products
Educates guests on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities and helping them to have a seamless experience
Drives service and retail sales/awareness by educating guests on products and services
Remembers the small details that make Woodhouse Spa special - guest's favorite drink, a warm neck wrap, and/or personal information like birthdays and anniversaries
Must be able to work weekends and some holidays
Must comply with all company policies and procedures
Other duties as assigned
Requirements:
High school diploma or equivalent required
Ability to work in a fast-paced environment and maintain professionalism
Ability to pivot and navigate through change management
Comfortable interacting with guests in a spa setting
Leadership experience in a similar role or front-office operations
Comfort level with driving company sales goals and initiatives
Proficiency in English language (reading, writing, and verbal)
Computer proficiency
Previous customer service and telephone reservations experience