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Spa Concierge

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The Woodhouse Day Spa - Buffalo

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Location:
United States

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Contract Type:
Not provided

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Salary:

14.00 USD / Hour

Job Description:

As a Spa Concierge, you are the first and last impression for each guest who enters the spa, making you a critical team member in delivering service that exceeds expectations. Your role is pivotal in ensuring that every guest's experience is memorable and enjoyable from start to finish.

Job Responsibility:

  • Welcoming guests, preparing them for services, ensuring their comfort and relaxation through guest amenities, and proper guest flow through the spa on a daily basis
  • Preparing beverages for the guests prior to, during, between and after services
  • Working closely with providers to ensure that each guest is comfortable and on-schedule for their treatment(s)
  • Conforming to standards set forth in the Team Member Handbook and Operations Manual
  • Being a steward of the Woodhouse brand
  • Serves as primary support for the spa’s manager, therapists, and guests
  • Ensures that every guest has a friendly, inviting, and memorable experience
  • Answers incoming calls, and listens to our guests’ needs to schedule appointments or provide service recommendations and collect payment for services
  • Partners with the therapists to increase their guest retention and retail sales by scheduling the guest’s next appointment during checkout and promoting the recommended products
  • Educates guests on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities and helping them to have a seamless experience
  • Drives service and retail sales/awareness by educating guests on products and services
  • Remembers the small details that make Woodhouse Spa special - guest's favorite drink, a warm neck wrap, and/or personal information like birthdays and anniversaries
  • Must be able to work weekends and some holidays
  • Must comply with all company policies and procedures
  • Other duties as assigned

Requirements:

  • High school diploma or equivalent required
  • Ability to work in a fast-paced environment and maintain professionalism
  • Ability to pivot and navigate through change management
  • Comfortable interacting with guests in a spa setting
  • Leadership experience in a similar role or front-office operations
  • Comfort level with driving company sales goals and initiatives
  • Proficiency in English language (reading, writing, and verbal)
  • Computer proficiency
  • Previous customer service and telephone reservations experience
  • Basic accounting skills (for daily closing procedures)
What we offer:
  • 401(k)
  • 401(k) matching
  • Employee discounts
  • Training & development
  • Wellness resources
  • Paid CE and/or Licensure
  • Sign-On Bonus
  • Flexible Scheduling
  • Recognition Program
  • Team Building
  • Employee Discounts

Additional Information:

Job Posted:
January 29, 2026

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:

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