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Entry level position. The Spa Concierge is the brand ambassador, making sure the guest enters a clean, safe place with the right ambiance to ensure a memorable experience for our guests each and every time. At The Woodhouse, we value our team members and strive for excellence with every guest experience. We are seeking dedicated and motivated individuals who are passionate about caring for others and who possess outstanding skills in their area of expertise; individuals with enthusiasm, optimism and positive energy who will enhance the personal growth and wellness of our guests and team. Share with us your unique talents and professionalism and in return, we will train you in “The Woodhouse Way” providing you with the tools, knowledge, and intention that will help you deliver the best guest experience each and every time.
Job Responsibility:
Provide personal attention from the time the guest walks though the door
Educate the guest on the Woodhouse experience including a warm welcome, introduction to changing lounge and amenities, and helping them to have a seamless experience
Answer the phone with a smile each and every time
Work closely with the therapists to ensure that each guest is comfortable and on-schedule for their treatments
Remember the small things that make The Woodhouse special to every guest
Serve as back up for the leadership team, when they are busy
Make sure things are running smoothly
Ensure the guest enters a clean, safe place with the right ambiance to ensure a memorable experience
Requirements:
Passion for caring for others
Outstanding skills in area of expertise
Enthusiasm
Optimism
Positive energy
Dedication
Motivation
Ability to enhance personal growth and wellness of guests and team
Professionalism
Ability to provide personal attention
Ability to educate guests on spa experience
Ability to answer phones with a smile
Ability to work closely with therapists
Ability to remember small details
Ability to serve as backup for leadership team
Ability to ensure a clean, safe place with the right ambiance
Ability to make guests comfortable and on-schedule
Ability to ensure things run smoothly
Legally authorized to work in the US
Reliable transportation
Willingness to undergo a drug screen
Availability for evening shifts during the week
Willingness to work weekend shifts
What we offer:
Employee discounts
Flexible schedule
Opportunity for advancement
Generous discounts and opportunities to enjoy services and products