Spa Concierge Job at The Woodhouse Day Spa

Spa Concierge

This role is responsible for the experience at the reception desk of the Spa and...

Location

United States of America , Vail

Salary:

25.58 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum 1+ years in guest/customer service role, luxury spa experience preferred
Passion for spa, wellness, and holistic modalities
Strong guest service experience and the ability to work well and maintain organization in a fast-paced environment
Requires knowledge of the ability to operate computer equipment and Microsoft applications
Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States

Job Responsibility

Responsible for managing the spa reception desk by greeting guests, answering phone calls, scheduling appointments, managing the spa appointment schedule and checking out guests when they depart
Respond to all guest needs and special requests either in person or via phone and add personal recommendations where appropriate
Utilize Point of Sales System to accurately charge the guest for services and items
Recommends retail products to guests and assists Spa Attendants with other duties as needed

What we offer

Wage is $25.58 per hour
Winter Season Lifestyle Benefit
Merchant Pass Available
401k participation with company matching program
Competitive Benefits: Medical, Dental and Life Insurance
Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide
Employee Cafeteria available for meals
Be yourself and become a member of a work family that cares about you and invests in your development
Employee engagement at all levels
where your thoughts and ideas are not only heard but actioned

Fulltime

Spa Concierge

The Woodhouse Day Spa is seeking Full-Time and Part-Time Spa Concierge team memb...

Location

United States , Hoboken

Salary:

15.92 USD / Hour

The Woodhouse Day Spa - Buffalo

Expiration Date

Until further notice

Requirements

Passion for delivering outstanding customer service
Positive, professional, and team-oriented attitude
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Previous hospitality, spa, salon, retail, or customer service experience preferred
Flexible availability, including evenings, weekends, and holidays as needed

Job Responsibility

Welcome guests with professionalism, warmth, and genuine hospitality
Provide personalized attention from arrival through departure
Educate guests about The Woodhouse experience, amenities, services, and spa offerings
Guide guests through the spa and ensure a seamless and relaxing visit
Answer incoming calls, schedule appointments, and assist with guest inquiries
Maintain a clean, organized, and inviting spa environment
Anticipate guest needs and create memorable experiences through thoughtful attention to detail
Support daily spa operations and assist leadership in ensuring smooth business flow
Serve as a brand ambassador by upholding The Woodhouse standards of excellence

What we offer

Dental insurance
Employee discounts
Health insurance
Paid time off
Signing bonus
Vision insurance
Performance-based incentives
Paid vacation for eligible full-time team members
Comprehensive paid training through 'The Woodhouse Way'
Career growth and advancement opportunities

Spa Concierge

Location

United States , Montclair

Salary:

15.92 USD / Hour

The Woodhouse Day Spa - Buffalo

Expiration Date

Until further notice

Requirements

Passion for delivering outstanding customer service
Positive, professional, and team-oriented attitude
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Previous hospitality, spa, salon, retail, or customer service experience preferred
Flexible availability, including evenings, weekends, and holidays as needed

Job Responsibility

Welcome guests with professionalism, warmth, and genuine hospitality
Provide personalized attention from arrival through departure
Educate guests about The Woodhouse experience, amenities, services, and spa offerings
Guide guests through the spa and ensure a seamless and relaxing visit
Answer incoming calls, schedule appointments, and assist with guest inquiries
Maintain a clean, organized, and inviting spa environment
Anticipate guest needs and create memorable experiences through thoughtful attention to detail
Support daily spa operations and assist leadership in ensuring smooth business flow
Serve as a brand ambassador by upholding The Woodhouse standards of excellence

What we offer

Health insurance
Paid time off
Signing bonus
Vision insurance
Dental insurance
Employee discounts
Performance-based incentives
Paid vacation for eligible full-time team members
Comprehensive paid training through 'The Woodhouse Way'
Career growth and advancement opportunities

Spa Concierge

Want to work at America's Best Day Spa? Do you love creating exceptional guest e...

Location

United States , Montclair

Salary:

15.92 USD / Hour

The Woodhouse Day Spa - Buffalo

Expiration Date

Until further notice

Requirements

Passion for delivering outstanding customer service
Positive, professional, and team-oriented attitude
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Previous hospitality, spa, salon, retail, or customer service experience preferred
Flexible availability, including evenings, weekends, and holidays as needed

Job Responsibility

Welcome guests with professionalism, warmth, and genuine hospitality
Provide personalized attention from arrival through departure
Educate guests about The Woodhouse experience, amenities, services, and spa offerings
Guide guests through the spa and ensure a seamless and relaxing visit
Answer incoming calls, schedule appointments, and assist with guest inquiries
Maintain a clean, organized, and inviting spa environment
Anticipate guest needs and create memorable experiences through thoughtful attention to detail
Support daily spa operations and assist leadership in ensuring smooth business flow
Serve as a brand ambassador by upholding The Woodhouse standards of excellence

What we offer

Dental insurance
Employee discounts
Health insurance
Paid time off
Signing bonus
Vision insurance
$1,000 Sign-On Bonus for team members working 36+ hours per week
Performance-based incentives
Paid vacation for eligible full-time team members
Comprehensive paid training through 'The Woodhouse Way'

Spa Concierge

We are seeking individuals who are passionate about hospitality and possess a ke...

Location

United States , Boston

Salary:

30.59 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Knowledge of Spa Coordinator operations with good communication skills
Applicants are required to have physical mobility as lifting, walking, bending and moving objects up to 50lbs
Positive attitude and willing to learn is a must- 1 year experience preferred
Requires reading, writing and oral proficiency in the English language

Job Responsibility

To greet, accommodate and facilitate guest arrival and departure in the spa
To arrange spa appointments while greeting and accommodating guests
To respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction and comfort
Maintain cleanliness, set-ups and spa standards in the locker rooms, work out and pool areas
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Assist guests with the sale of retail merchandise
assist in the inventory and stocking of retail items
Ability to work, weekend, nights and holidays

What we offer

401(k) Retirement Matching Plan
Ability to experience our hotels as a guest through the Employee Travel program
Highly competitive salaries and incentives
Paid Sick Time Off
Complimentary Employee Meals

Parttime

Spa Concierge

The Woodhouse Spa - Vintage Park, America's Premier Day Spa, is seeking an exper...

Location

United States , Houston

Salary:

14.00 - 16.00 USD / Hour

The Woodhouse Day Spa - Buffalo

Expiration Date

Until further notice

Requirements

2 years or more of sales experience
strong computer skills
ability to perform light cleaning duties, laundry duties and lift up to 45 lbs
ability to stand for long periods of time
ability to work evenings, weekends and holidays
willingness to work shifts Monday through Saturday and be flexible with schedule
reliable transportation

Job Responsibility

Serve as primary support for the spa's manager, therapists and guests
ensure every guest has a friendly, inviting and memorable experience
answer incoming calls, listen to guests' needs, schedule appointments or give service recommendations, and collect payment
partner with therapists to increase guest retention and retail sales by scheduling next appointment during checkout and promoting recommended products
educate guests on the Woodhouse experience including warm welcome, introduction to locker room and amenities
drive service and retail sales by educating guests on products, services and treatments
remember small things like guests' favorite drink, birthdays, anniversaries

What we offer

Competitive salary
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Competitive Pay and Incentive programs
Health insurance for full-time employees
Generous discounts and opportunities to enjoy services and products
The Woodhouse Way paid training program
Working in a new state of the art facility

Spa Concierge

The Spa Attendant - Female is responsible for greeting all guests, answering cal...

Location

United States , Bethlehem

Salary:

Not provided

Casino Careersv

Expiration Date

Until further notice

Requirements

Must be eighteen (18) years of age or older
proof of authorization/eligibility to work in the United States
High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
Ability to communicate effectively in a positive/upbeat fashion utilizing English
both in oral and written form
Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts
Maintain a professional, neat and well-groomed appearance adhering to Wind Creek appearance standards
Maintain consistent adherence to Wind Creek customer service standards
Must be able to work varied shifts, including weekends and holidays
Must be able to work on the FEMALE side of the spa

Job Responsibility

Assists guests with reservations and check-in process in a courteous and polite manner
Accurately books, changes, and cancels cooking reservations and spa appointments
Assists guests with payment of services and retail items in an efficient and timely manner
Ensures that the check-in and payment process is handled in accordance with company policy by processing cash, credit card and credit transactions accurately thus protecting the company’s assets
Maintains spa facility by performing necessary housekeeping duties (picking up towels, cups, shower & bathroom area, vanity area and all surrounding areas)
Upholds spa decor by maintaining the set-up and cleanliness of the area
Conducts facility tours and describes the cooking school and spa amenities to all guests entering
Properly opens and closes each shift according to Standard Operating Procedures
Responds to guest requests, complaints or inquiries professionally, courteously and promptly
Provides accurate, appropriate and immediate responses to all requests by guests, ensures complete guest satisfaction

What we offer

Blue Cross Blue Shield medical plan
Dental plan
VSP vision plan
401(k) savings plan
Life and disability insurance
Paid time off
Employee dining rooms
Career training and planning
Quarterly incentive bonuses
Employee fitness centers with on-staff trainers

Parttime

Spa Concierge

As a Spa Concierge, you are the first and last impression for each guest who ent...

Location

United States , Fort Collins

Salary:

17.16 USD / Hour

The Woodhouse Day Spa - Buffalo

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Ability to work in a fast-paced environment and maintain professionalism
Ability to pivot and navigate through change
Comfortable interacting with guests in a spa setting
Leadership experience in a similar role or front-office operations
Comfort level with driving company sales goals and initiatives
Proficiency in English language (reading, writing, and verbal)
Computer proficiency
Previous customer service and telephone reservations experience
Basic accounting skills (for daily closing procedures)

Job Responsibility

Is a steward of the Woodhouse brand
Serves as primary support for the spa’s manager, therapists, and guests
Ensures that every guest has a friendly, inviting, and memorable experience, including a warm welcome and introduction to the changing lounge and amenities per the Woodhouse experience
Answers incoming calls and listens to our guests’ needs to schedule appointments or provide service recommendations and collect payment for services
Partners with the therapists to increase their guest retention by scheduling the guest’s next appointment during the check-out process
Drives service and retail sales/awareness by educating guests on products and services recommended by either the therapist or the concierge
Remembers the small details that make Woodhouse Spa special: guests’ favorite drinks, a warm neck wrap, and/or personal information like birthdays and anniversaries
Must be able to work weekends and some holidays
Must comply with all company policies and procedures
Regular and consistent attendance is required to perform the essential functions of this position

What we offer

401(k)
Company parties
Competitive salary
Employee discounts
Paid CE and/or Licensure
Sign-On Bonus
Flexible Scheduling
Recognition Program
Team Building
Employee Discounts

Parttime

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