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The Woodhouse Day Spa - Buffalo Logo The Woodhouse Day Spa - Buffalo · Hospitality and Tourism

Spa Concierge

United States, Fort Collins Employment contract 17.16 USD / Hour · Job Posted May 29, 2026
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Job Description

As a Spa Concierge, you are the first and last impression for each guest who enters the spa, making you a critical team member in delivering service that exceeds expectations. Your role is pivotal in ensuring that every guest's experience is memorable and enjoyable from start to finish.

Job Responsibility

  • Is a steward of the Woodhouse brand
  • Serves as primary support for the spa’s manager, therapists, and guests
  • Ensures that every guest has a friendly, inviting, and memorable experience, including a warm welcome and introduction to the changing lounge and amenities per the Woodhouse experience
  • Answers incoming calls and listens to our guests’ needs to schedule appointments or provide service recommendations and collect payment for services
  • Partners with the therapists to increase their guest retention by scheduling the guest’s next appointment during the check-out process
  • Drives service and retail sales/awareness by educating guests on products and services recommended by either the therapist or the concierge
  • Remembers the small details that make Woodhouse Spa special: guests’ favorite drinks, a warm neck wrap, and/or personal information like birthdays and anniversaries
  • Must be able to work weekends and some holidays
  • Must comply with all company policies and procedures
  • Regular and consistent attendance is required to perform the essential functions of this position
  • Must be able to work well with other team members and managers and interact well with our guests

Requirements

  • High school diploma or equivalent required
  • Ability to work in a fast-paced environment and maintain professionalism
  • Ability to pivot and navigate through change
  • Comfortable interacting with guests in a spa setting
  • Leadership experience in a similar role or front-office operations
  • Comfort level with driving company sales goals and initiatives
  • Proficiency in English language (reading, writing, and verbal)
  • Computer proficiency
  • Previous customer service and telephone reservations experience
  • Basic accounting skills (for daily closing procedures)
  • Ability to stand and bend over for extended periods
  • Ability to lift up to 45 lbs
  • Ability to move between the two floors using the staircase consistently throughout one's shift is required
  • Extensive amount of walking

What we offer

  • 401(k)
  • Company parties
  • Competitive salary
  • Employee discounts
  • Paid CE and/or Licensure
  • Sign-On Bonus
  • Flexible Scheduling
  • Recognition Program
  • Team Building
  • Employee Discounts
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