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Spa Concierge

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The Woodhouse Day Spa - Buffalo

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Location:
United States , Sarasota

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

17.00 USD / Hour
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Job Description:

Front Desk/Customer Service/Guest Relations. At this front desk position, your graciousness will be the first impression people feel when they arrive at our spa. As a member of our Front Desk Team, you will be the face of Woodhouse Spa. You are an expert at creating a world class experience for each guest. Whether they’re here to purchase a gift card, book an appointment, or embark on a luxurious retreat, you will help facilitate each guest’s time at the spa from beginning to end.

Job Responsibility:

  • Open or close the spa depending on your shift schedule
  • Check-in each guest for their service and assist at check-out after their service has concluded
  • Answer our multi-line phone system
  • Schedule services for guests using our MEEVO software system
  • Retail products and Series
  • Confirm appointments and help prepare therapists for service day
  • Pre-book our guests at check-out for future services
  • Provide amenities to guests when needed
  • Provide 5 Star Customer Service
  • Ensure Sanitation Standards are met and exceeded in Spa

Requirements:

  • 1 year of front desk or customer service experience – at a spa, restaurant or hotel is preferred
  • Experience using a scheduling spa software is preferred
  • Ability to work weekends - 1 Weekend day shift required of all Employees
  • Be flexible to accommodate and support schedule needs for Front Desk Team & Woodhouse Customer Service Standards
  • Possess strong professional communication and excellent customer service skills
  • Must be able to multi-task in a fast paced environment
  • Must have the ability to stand for long lengths of time
  • Positive attitude is required
What we offer:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance
  • Health Insurance
  • Dental & Vision for Full Time Employees
  • 401K with 100% on first 4% Employer Match - ALL Employees
  • Paid Vacation - ALL Employees
  • Free Parking
  • A fast-paced, team-oriented environment
  • Continuous customer service and retail product training
  • Opportunities to grow in our Company and the spa industry
  • Generous discounts and opportunities to enjoy services and products
  • Paid CE and/or Licensure
  • Sign-On Bonus
  • Flexible Scheduling
  • Recognition Program
  • Team Building
  • Employee Discounts

Additional Information:

Job Posted:
March 05, 2026

Work Type:
On-site work
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