Spa Concierge Hospitality Professional

• Answer all calls before the third ring
• Utilize knowledge of treatments to tailor the guest experience
• Inquire and listen for ways to ‘surprise and delight’ our guests
• Review the next day’s schedule
• Ensure the Relaxation Lounge, Changing Lounge and common spaces are always clean
• Anticipate and prepare for each guest’s arrival
• Warmly welcome each guest and provide world-class hospitality
• Ensure each guest had a wonderful experience
• Perform the check-out process smoothly and accurately
• Close the sale of recommended products
• Promote all offers including gift cards and series
• Efficiently rebook the guest for future appointments
• Show appreciation for our guests at every opportunity

• Passionate about the Hospitality and Spa industries
• Committed to the Woodhouse experience
• Proven track record in guiding guests with product selections
• Knowledgeable about spa services
• Computer savvy
• Detail-oriented
• Demonstrate leadership abilities
• Handle difficult situations with a calm demeanor
• Highly effective at multitasking
• Excellent customer service skills
• Flexible and available to work evenings and weekends
• Preference for 5 years hospitality or retail experience
• Preference for experience with appointment scheduling systems

GENEROUS, WORLD-CLASS BENEFITS package