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The Woodhouse Day Spa - Buffalo Logo The Woodhouse Day Spa - Buffalo · Hospitality and Tourism

Spa Concierge Hospitality Professional

United States, Plano 17.00 - 22.00 USD / Hour · Job Posted January 29, 2026
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Job Description

The Spa Concierge represents WOODHOUSE to our guests, as the first and last impression, ensuring every interaction, from reservation to checkout reflects a 5-STAR spa experience. You are responsible for welcoming guests, preparing them for services, ensuring their comfort and relaxation through guest amenities, and proper guest flow through the spa. The Spa Concierge is responsible for providing guests with necessary intake forms for applicable services, scheduling appointments in Zenoti, answering phones, escorting guests to changing rooms, providing spa clothing and preparing beverages for the guests throughout their stay. You will work closely with therapists to ensure that each guest is comfortable and on-schedule for their treatment(s). The concierge will maintain organization of the changing rooms, quiet room, and service areas and facilitates laundry- wash, dry and folding as needed. The concierge confirms appointments, sells gift cards and educates guests on spa services and retail products. The concierge ensures proper lighting, music, cleanliness, and aromatherapy for the spa.

Job Responsibility

  • Answer all calls before the third ring
  • Utilize knowledge of treatments to tailor the guest experience
  • Inquire and listen for ways to ‘surprise and delight’ our guests
  • Review the next day’s schedule
  • Ensure the Relaxation Lounge, Changing Lounge and common spaces are always clean
  • Anticipate and prepare for each guest’s arrival
  • Warmly welcome each guest and provide world-class hospitality
  • Ensure each guest had a wonderful experience
  • Perform the check-out process smoothly and accurately
  • Close the sale of recommended products
  • Promote all offers including gift cards and series
  • Efficiently rebook the guest for future appointments
  • Show appreciation for our guests at every opportunity

Requirements

  • Passionate about the Hospitality and Spa industries
  • Committed to the Woodhouse experience
  • Proven track record in guiding guests with product selections
  • Knowledgeable about spa services
  • Computer savvy
  • Detail-oriented
  • Demonstrate leadership abilities
  • Handle difficult situations with a calm demeanor
  • Highly effective at multitasking
  • Excellent customer service skills
  • Flexible and available to work evenings and weekends
  • Preference for 5 years hospitality or retail experience
  • Preference for experience with appointment scheduling systems

What we offer

GENEROUS, WORLD-CLASS BENEFITS package

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