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Four Seasons Logo Four Seasons · Hospitality and Tourism

Spa (Cleaning) Attendant

Türkiye, Istanbul · Job Posted May 26, 2026
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Job Description

In this role, you will help maintain a clean, welcoming, and relaxing Spa & Fitness Center environment while supporting guests with facilities, amenities, and equipment. You will play an important role in creating a comfortable and professional wellness experience that reflects Four Seasons service standards.

Job Responsibility

  • Greet guests warmly, maintain eye contact, and deliver a welcoming experience
  • Handle reservations via face-to-face, phone, and email efficiently
  • Maintain a clean, organized, and calm reception environment
  • Manage spa software, bookings, cashiering, daily accounting, and gift certificates
  • Ensure smooth opening/closing procedures and staff readiness
  • Understand guest needs and recommend treatments, retail, and memberships (soft sell)
  • Provide accurate information on services, products, and promotions
  • Update guest records and communicate key information with the team
  • Recommend further spa and fitness experiences and the purchase of retail products after each guest visit
  • Up sell treatments, services and membership for external guests without seeming “hard sell”
  • Handle guest feedback, complaints, and report issues to management
  • Ensure safety standards across spa and fitness facilities
  • Maintain confidentiality and professional discretion at all times
  • Collaborate with team members and adapt to operational needs
  • Support events, guest celebrations, and member activities
  • Ensure smooth guest journey follow-up and satisfaction

Requirements

  • Strong written and spoken English skills
  • Minimum 2 years of experience in a luxury hotel or reputable spa
  • Strong communication, organization, and sales skills
  • Proficiency in computer systems and booking software
  • Professional appearance and high grooming standards
  • Knowledge of Spa & Wellness environments
  • Calm, patient, and solution-oriented mindset
  • Ability to handle guest interactions and complaints effectively
  • Flexibility to work varying schedules
  • Team-oriented with a focus on trust and collaboration

What we offer

  • Private Health Insurance
  • Excellent Learning and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resorts
  • Complimentary Dry Cleaning for Business Attire
  • Complimentary Employee Meals
  • Discounted Indoor Parking Privileges
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