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The Beverly Wilshire, a Four Seasons Hotel is looking for a Spa Attendant who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape employee experience by providing exceptional knowledge and service in support of our world-renowned hotels.
Job Responsibility:
Maintain cleanliness, set-ups and spa standards in the locker rooms, work out areas, and pool
Respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction and comfort
Comply with all Four Seasons’ policies and procedures
Set-up and maintain spa including refreshments, locker rooms, work out areas, pool &, pre-treatment area and games room
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolve customer complaints
assist customers in all inquiries in connection with spa services
Assist guest to their appointments as they relate to the Spa services
Comply with Four Seasons’ Standards of Conduct
Work harmoniously and professionally with co-workers and supervisors
Assist guests with use and set-up of fitness machines, and pool area
Liason/introduce guests to spa services practitioners (massage therapists, fitness instructors and tennis pros, etc.)
Retrieve and fold towels for the spa and pool
Retrieve, deliver, and store/set-up products from purchasing
Clean and stock waiting area, restrooms, and locker areas of pool and spa
Assist other staff with set-up and breakdown of their respective treatment areas
Requirements:
High school education or equivalent experience
Six months in hospitality industry work and or fitness, health club related work
Computer knowledge
Good communication skills
Speaking, writing and reading English is required
General knowledge of labor laws desired
Positive attitude and willing to learn
Flexible schedule and the ability to work different shifts and some weekends
What we offer:
Be part of a cohesive team with opportunities to build a successful career with global potential
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work