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As a Spa Attendant you will provide exceptional service to our members and guests by assisting them through their journey at Eynsham Baths, whilst demonstrating knowledge in delivering an authentic guided experience within the thermal area and to the treatment rooms. Supporting the baths reception and treatments teams with daily operations, stock management and recording of member preferences, as well as prioritising cleanliness throughout the baths, you will ensure a luxurious guest experience is carried out as a standard, always striving to provide a personal and exceptional member experience.
Job Responsibility:
Provide exceptional service to our members and guests by assisting them through their journey at Eynsham Baths
Demonstrate knowledge in delivering an authentic guided experience within the thermal area and to the treatment rooms
Support the baths reception and treatments teams with daily operations, stock management and recording of member preferences
Prioritise cleanliness throughout the baths
Ensure a luxurious guest experience is carried out as a standard, always striving to provide a personal and exceptional member experience
Requirements:
Passionate about delivering exceptional guest experience with keen attention to detail
A team-orientated, positive and caring personality who is passionate about wellbeing
Someone who takes responsibility and initiative to explore issues and to generate new ideas with creative thinking
Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members and guests
What we offer:
Exclusive staff rates
Biannual socials
Birthday Wheel surprises
Stocked colleague spaces
Daily Smart Fridges
Forums shaping The Estelle Way
Provided uniforms and onsite seamstress support
Biannual company socials plus smaller social and sports groups
F&B discounts across sister properties
Estelleversary and Birthday Wheel gifting for all employees (including overnight stays and dinners)
Colleague spaces stocked with food, drinks and locally sourced coffee
Seasonal, daily stocked Smart Fridges with freshly prepared meals while on shift
Pension, health cash plan and life assurance schemes
28 days holiday, inclusive of bank holidays, which increases with length of service
Colleague Forums and Sustainability Committees to help create The Estelle Way
Recommend-a-friend bonus scheme
Uniform provided, cleaned, and pressed
Onsite seamstresses to ensure your uniform is fitted and repaired