Spa Attendant Job at Fairmont Le Manoir Richelieu (Los Angeles)

Job Description

The Spa Attendant ensures the guests experience is up to the standards of the brand by dealing with them directly and addressing the details behind the scenes to go above and beyond their expectations. Their objectives include assisting guests with spa related information, giving them personal attention, anticipating their needs and being an escort to the appropriate facilities. Outside of guest service, their role is to keep the Spa and Fitness Center clean, neat, stocked and organized at all times.

Job Responsibility

Consistently offer professional, friendly and engaging service
Maintain complete confidentiality in all guest matters in accordance with company policy
Be on time for shift and maintain consistent, regular attendance record
Prepare yourself for each shift with proper sleep, uniform, grooming standards, snacks or meals for breaks to get you through your shift, etc
Wear a smile (when appropriate) while interacting with all guests in person or on a telephone call with them
Attend departmental meetings and trainings as scheduled
Follow and adhere to all policies and standards, memos and posted information
Clock in and out accurately, and follow break-time/lunch guidelines
Greet guests as they enter any area of the spa and fitness center if you are there
Perform a variety of functions, including cleaning, stocking and preparing for guest treatments
Host in the locker room and relaxation areas, ensuring that guests find their treatments, are served water, etc
Act as a guide and must be able to interact with the guest in a warm, friendly and helpful manner
Maintain cleanliness and report deficiencies of any equipment around the spa and Fitness Center
Maintain the facility in peak sanitary condition at all times
Maintain locker rooms in a tidy manner
Check, clean and restock lockers regularly
Maintain toiletries in locker room vanities and organize personalized locker room amenity kits
Fill and stock all locker room and dry/wet amenity products as needed
Direct Members/Guests to appointments and assist them in every way possible
Assist with the daily spa rituals as needed
Assist Members/Guests with use of sauna, steam, hammam, salt room, experiential showers, etc
Assist Members/Guests with use of all Fitness Center equipment
Prepare rooms for treatments according to specified guidelines/SOPs
Ensure stocking of all spa amenities and toiletries
Consistently engaging with guests and living the Service Promise and Service Essentials
Greet guests in a friendly and efficient manner and escort guests as required and give tours of the spa as required
Ensure the smooth operation of the Spa and complete all shift duties including those on the AM and PM checklists and as directed
Respond to inquiries providing complete details of all spa, salon and fitness aspects
Responsible for the cleanliness of lockers, hallways, artwork, fixtures, lounge, wet and dry facilities, stairwells, bathrooms and service closets
Remove trash from work areas to the loading dock/dumpster and remove trash and linen from cleaning carts
Report deficiencies of any equipment
Maintain each storage and distribution area in a clean and organized condition
Maintain linen inventory
Distribute linen to designated areas in the Spa and Fitness Center in accordance with established par levels in each area
Remove dirty linen to holding area on loading dock
Report any linen shortages or other discrepancies to the appropriate manager or supervisor
Move, store and stock furniture, supplies, and equipment
Consistently follow all standards, service essentials and procedures set out by Fairmont Hotels & Resorts
To assist in maintaining and distributing information in the daily communication log and other details provided by spa or hotel leadership
To assist the spa management team in any other tasks as needed and deemed appropriate
Other duties as assigned

Requirements

Attendance/Punctuality - Is consistently at work and on time
ensures work responsibilities are covered when absent
arrives at meetings and appointments on time
Dependability - Follows instructions
responds to management direction
takes responsibility for own actions
keeps commitments
commits to long hours of work when necessary to reach goals
completes tasks on time or notifies appropriate person with an alternate plan
Diversity - Shows respect and sensitivity for cultural differences
promotes a harassment-free environment
Ethics - Treats people with respect
keeps commitments
inspires the trust of others
works with integrity and promotes ethical behavior
upholds organizational values
Initiative - Volunteers readily
undertakes self-development activities
seeks increased responsibilities
takes independent actions and calculated risks
looks for and takes advantage of opportunities
asks for and offers help when needed
Interpersonal Skills - Focuses on solving conflict, not blaming
maintains confidentiality
listens to others without interrupting
keeps emotions under control
remains open to others' ideas and tries new things
Judgment - Displays willingness to make decisions
exhibits sound and accurate judgment
supports and explains reasoning for decisions
includes appropriate people in decision-making processes
makes timely decisions
Motivation - Sets and achieves challenging goals
demonstrates persistence and overcomes obstacles
measures self against standard of excellence
Oral Communication - Speaks clearly and persuasively in positive or negative situations
listens and gets clarification
responds well to questions
demonstrates group presentation skills
participates in meetings
Organizational Support - Follows policies and procedures
completes administrative tasks correctly and on time
supports organizations goals and values
benefits organization through outside activities
supports affirmative action and respects diversity
Problem Solving - Identifies and resolves problems in a timely manner
gathers and analyzes information skillfully
develops alternative solutions
works well in group problem solving situations
uses reason even when dealing with emotional topics
Professionalism - Approaches others in a tactful manner
reacts well under pressure
treats others with respect and consideration regardless of their status or position
accepts responsibility for own actions
follows through on commitments
Quality - Demonstrates accuracy and thoroughness
looks for ways to improve and promote quality
applies feedback to improve performance
monitors own work to ensure quality
High School Diploma or equivalent
Customer service experience
Housekeeping experience preferred
Spoken and written English
Spanish is a plus
Ability to walk, stand and bend for up to 8 hours a day
Ability to work under pressure and stress
Ability to work at a fast pace
Ability to ascend and descend stairs safely
Must provide proof of eligibility to be employed in the United States of America

Nice to have

Housekeeping experience preferred
Spanish is a plus

What we offer

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
Complimentary Employee Parking or Public Transportation

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