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About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A romantic hideaway set in a tropical paradise. A gentle ocean breeze floats up the granite hillside and into your tree-house villa, reminding you to take it slow. Whether it’s just the two of you, or the extended family, spend days lounging by your private pool and playing in the turquoise waters of Petite Anse bay, or find bliss at our hilltop Spa, before a sunset meal on a deserted beach. However paradise might look for you, we guarantee you’ll find it here.
Job Responsibility:
Set-up and maintain spa including refreshments, locker rooms, work out areas, tennis, pre-treatment area and games room (35%)
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolve customer complaints
assist customers in all inquiries in connection with spa services (35%)
Assist guest to their appointments as they relate to the Spa services (10%)
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact (10%)
Work harmoniously and professionally with co-workers and supervisors (10%)
Requirements:
Set-up and maintain spa including refreshments, locker rooms, work out areas, tennis, pre-treatment area and games room
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolve customer complaints
assist customers in all inquiries in connection with spa services
Assist guest to their appointments as they relate to the Spa services
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
Work harmoniously and professionally with co-workers and supervisors
Nice to have:
Assist guests with use and set-up of fitness machines, croquet, tennis equipment
Liason/introduce guests to spa services practitioners (massage therapists, fitness instructors and tennis pros, etc.)
Retrieve and fold towels
Retrieve, deliver, and store/set-up products from purchasing