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The Spa Attendant is responsible for maintaining the cleanliness, organization, and ambiance of the spa and fitness areas, ensuring guests experience a serene and luxurious environment. This role requires a proactive approach, attention to detail, and adherence to the high service standards synonymous with leading luxury hospitality brands.
Job Responsibility:
Greet guests warmly, providing information about spa services and facilities
Assist guests with spa appointments, locker arrangements, and facility usage
Respond promptly to guest inquiries and requests, ensuring their comfort and satisfaction
Enforce spa and fitness centre guidelines courteously to maintain a safe and pleasant environment
Maintain cleanliness and readiness of all spa areas, including locker rooms, relaxation lounges, and fitness spaces
Replenish amenities such as towels, robes, toiletries, and refreshments regularly
Ensure all equipment, including hot tubs, saunas, steam rooms, and fitness machines, are functioning properly
report any maintenance needs promptly
Assist in setting up and breaking down areas for spa treatments and fitness sessions as needed
Support therapists, instructors, and other team members to ensure seamless service delivery
Communicate effectively with colleagues and supervisors to address operational needs
Participate in training sessions and team meetings to stay informed about spa offerings and protocols
Adhere to all safety procedures and protocols to ensure a secure environment for guests and staff
Report any accidents, injuries, or unsafe conditions to management immediately
Handle lost and found items according to established policies
Requirements:
Successful candidate must possess legal work authorization in United States
Ability to stand for extended periods, lift up to 30lbs, and push/pull as needed during shifts
Weekend and Holiday availability required
A passion for the health and wellness industry, with a commitment to delivering exceptional guest experiences
Strong organizational skills and the ability to prioritize tasks in a dynamic environment
What we offer:
100% Employer contributed Medical, Dental, and Vision benefits
Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc.) as well as Paid Time Off & Holiday Pay
Inclusive and diverse employee engagement & recognition events all year-round
Complimentary stays and exclusive discounts at Four Seasons Worldwide
Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
Comprehensive learning and development programs to help you master your craft
Energizing Employee Culture where you are encouraged to be your true self