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The Spa Attendant plays a key role in delivering an exceptional spa experience by ensuring the cleanliness, organization, and readiness of all spa areas. This role supports the therapists and front desk staff, maintains a serene and welcoming environment, and anticipates guests' needs with discretion and professionalism.
Job Responsibility:
Maintain cleanliness and organization of the spa facilities, including treatment rooms, relaxation areas, and restrooms
Assist guests with check-in and check-out processes, providing information about spa services and amenities
Ensure that all spa supplies and amenities are stocked and replenished as needed
Provide exceptional customer service by addressing guest inquiries and needs promptly
Assist therapists and other staff as needed to enhance the overall guest experience
Requirements:
Customer Service Skills: Friendly, welcoming, and attentive to guest needs, ensuring a comfortable and pleasant experience in the spa
Attention to Detail: Ability to maintain the cleanliness and organization of all spa areas, including treatment rooms, locker rooms, relaxation areas, and common spaces
Physical Stamina: Able to stand and move around for long periods, as well as perform tasks such as cleaning and restocking supplies
Professional Appearance: Maintains a neat and professional demeanor in line with spa standards, contributing to the luxurious atmosphere
Communication Skills: Ability to interact with guests professionally, answer questions, provide information about spa services, and coordinate with spa therapists
Time Management: Effectively manages time to complete tasks efficiently, such as preparing treatment rooms, replenishing towels, and restocking amenities
Team Player: Works well with other spa team members to ensure smooth operations and provide an exceptional guest experience
Knowledge of Spa Services: Familiarity with the spa's offerings, enabling them to assist guests in making informed decisions about treatments or answering general questions
Hygiene Standards: Understands and follows strict hygiene and safety protocols to ensure the health and safety of guests and staff
Flexibility: Willing to work shifts that may include weekends, holidays, and evenings, as required by the spa’s schedule
Basic Problem-Solving Skills: Able to address minor guest concerns or operational issues and report more significant problems to supervisors
Enthusiasm for Wellness: Passion for the wellness industry and creating a serene environment that enhances the overall spa experience for guests
Work Experience: 2 Years
Degree: Professional /Technician
Languages: Spanish / English
Language Ability: High
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Discounts at our hotel restaurants
Discounts on local services
Possibility of accommodation and transportation to work (at a reduced cost)