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Assist guests with spa related information, giving them personal attention, anticipate their needs and be an escort to the appropriate facilities. Keep the Spa areas clean, neat, stocked and organized at all times. Greet guests in a friendly and efficient manner and escort guests as required and give tours of the spa as required. Act as a host in the locker room and relaxation areas, ensuring that guests find their treatments, are served water, etc. Prepare rooms for treatments according to specified guidelines/SOPs. Ensure stocking of all spa amenities and toiletries. Consistently engaging with guests.
Job Responsibility:
Assist guests with spa related information, giving them personal attention, anticipate their needs and be an escort to the appropriate facilities
Keep the Spa areas clean, neat, stocked and organized at all times
Greet guests in a friendly and efficient manner and escort guests as required and give tours of the spa as required
Act as a host in the locker room and relaxation areas, ensuring that guests find their treatments, are served water, etc.
Prepare rooms for treatments according to specified guidelines/SOPs
Ensure stocking of all spa amenities and toiletries
Consistently engaging with guests
Requirements:
Customer service experience required, preferably within a Luxury hotel environment