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Four Seasons Hotel Sydney, located in the heart of The Rocks, offers a refined luxury experience defined by personalised service and attention to detail. As Spa Attendant / Spa Supervisor, you will oversee the daily operation of our boutique spa environment—coordinating treatment bookings through our external partner LuxIt while delivering a seamless, elevated wellness experience for our guests.
Job Responsibility
Act as the primary point of contact for all spa enquiries, delivering exceptional, anticipatory guest service
Coordinate spa treatment bookings with external provider LuxIt, ensuring accuracy and a seamless guest journey
Liaise professionally with LuxIt therapists to facilitate efficient scheduling and on-site service delivery
Maintain the spa environment to the highest standards of cleanliness, presentation, and tranquillity
Drive retail performance through personalised recommendations of CODAGE Paris products
Manage reservations, daily operations, and spa administration tasks with precision
Monitor guest feedback and identify opportunities to enhance the overall spa experience
Uphold Four Seasons brand standards across all touchpoints of the spa offering
Requirements
Previous experience in a spa, wellness, or luxury hospitality environment
Strong organisational and coordination skills with high attention to detail
Passion for guest service excellence and wellbeing experiences
Interest or experience in skincare and retail sales (luxury products preferred)
Excellent interpersonal and communication skills
What we offer
Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Employee discount for stays at any Four Seasons worldwide
Complimentary dry cleaning for employee uniforms
Complimentary employee meals
Access to employee wellbeing initiatives and recognition programs