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The Spa Assistant Manager is responsible for supporting the Spa Director in all operations of the resort’s day spa. The role involves leading a team of spa professionals, developing and implementing business strategies, and ensuring that all spa customers enjoy a positive experience during their visit. Other responsibilities include training the team in OKANA service protocols as well as maintaining a clean and safe environment for the staff and customers. The Spa Assistant Manager will take on a leadership role in the absence of the Spa Director. This individual will also work closely with Guest Services and the Food & Beverage front of the house teams to promote the spa to in-house and arriving guests.
Job Responsibility:
Assist in achieving budgeted revenue and labor expenses
Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards
Direct and maintain all Spa functions in compliance with sanitation laws
Ensure compliance with all Pyramid Global Hospitality policies and procedures
Investigate and resolve quality and service complaints
Maintain work areas clean and organized
Maintain employee appearance standards in department
Maintain procedures for collecting payments for all services
Maintain procedures for security of all hotel equipment
Manage in compliance with local, state, and federal laws and regulations
Help maximize department profitability
Help monitor budget to ensure efficient operation and to ensure expenditures stay within budget limitations
Promote employee empowerment
Maintain high levels of employee satisfaction
Report unsafe conditions immediately
Select, train, supervise, develop, discipline and counsel employees in accordance with Pyramid Global Hospitality policies and procedures
Complete other duties as assigned by supervisor to include cross training
Implement and maintain local and corporate sales and marketing plans
Perform in the capacity of any position supervised
Respond to all spa-related guest correspondence
Review all daily specials for quality and pricing
Conduct or assist in scheduling training
Conduct/attend departmental meetings
Conduct performance appraisals
Help develop short and long term financial operating plans
Implement and maintain incentive programs
Help maintain inventory control
Maintain MSDS procedures according to OSHA
Maintain procedures for credit control and handling financial transactions
Menu/Services development – spa concepts
Participate in the development of the annual budget
Annually shop competitors
Requirements:
High School graduate
bachelor’s degree in business or hospitality is a plus
Minimum of 3 years’ experience in spa management, including relevant and required spa certifications
Strong marketing skills to promote the spa to hotel guests and the public
Strong interpersonal skills
customer-centric approach
Read, write and speak English fluently
In depth working knowledge of spa services, treatments, and products and the ability to train the team in each area
Working knowledge of accounting processes, including payroll, budgeting and revenue/expense management
Computer proficiency with spa POS systems and product controls and inventory
What we offer:
Competitive wages
People-first culture
Health insurance
Retirement savings
Growth opportunities
Paid time off
Festive environment
Perks & discounts
comprehensive health insurance, retirement plans, and paid time off
on-site wellness programs, local discounts, and employee rates on hotel stays