Spa Assistant Manager Job at Four Seasons (Santa Fe)

Job Responsibility

Assist the Director in overseeing all aspects of spa operations, including guest services, treatment rooms, facilities, and amenities, ensuring smooth and efficient day-to-day operations
Maintain the cleanliness and functionality of the spa, coordinating with housekeeping and engineering departments as needed
Implement and monitor compliance with health and safety regulations, including emergency response procedures
Lead and manage the spa team, including therapists, aestheticians, receptionists, and support staff, providing guidance, training, and support to foster a high-performing and motivated workforce
Conduct regular staff meetings to keep employees informed of hotel policies, changes, and ways to enhance service and sales
Recruit, interview, and select job applicants
effectively supervise, mentor, and conduct performance evaluations for spa employees
Ensure the delivery of exceptional guest experiences and personalized services that exceed guest expectations, including spa treatments, wellness programs, and amenities
Interact with guests, providing full knowledge and assistance for maximum guest satisfaction in a friendly but unobtrusive manner
Develop and implement strategies to drive spa revenue and profitability, including pricing strategies, package promotions, retail sales, and membership programs
Prepare and manage the annual operating budget, capital investment budget, and financial performance evaluations, including reports on sales and operations with supporting statistical data
Oversee the administration of goods, requisitions, inventories, storage, and cost-effective usage of all department-related materials and assets
Collaborate with the marketing and public relations departments to promote the spa and all relevant treatments and philosophies
Predict trends and implement strategies for the benefit of the business, ensuring the spa remains at the forefront of the industry

Requirements

2+ years of service industry experience in Spa Management preferably in a luxury hospitality environment
Demonstrated superior knowledge of spa, wellness, and holistic modalities
Thorough understanding of 5-star service standards, effective application of spa staffing models, proven ability to create and implement spa service menus, effective retail management, successful marketing strategies, and demonstrated ability to project costs, revenue, and adhere to budgets
Previous experience preferred as a hands-on therapist, such as a massage therapist, aesthetician, or acupuncturist
An individual who is a genuine, caring and compassionate with a passion for hospitality that possess integrity and accountability
An individual who while still maintaining a strong presence within the resort, let’s their personality shine through and can be themselves
You feel empowered to make the best decisions for the guest that are ethical and within policy to create an experience and truly connect with them. They also empower people encouraging them to grow and allowing them to make decisions
You lead with inspiration supporting and encouraging their team so that they can achieve success together
Passion for the health and wellness industry
Your schedule is flexible and have the ability to work evenings, weekends and Holidays
US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location

What we offer

Discounted stays at Four Seasons over 135 locations worldwide (subject to availability)
Free employee meals prepared by the culinary team
Excellent Training & Development
Competitive Salary
Complimentary employee parking
Food & Beverage discounts
Spa Discounts
Medical benefit plan, including medical, dental, vision, life insurance and Pet Insurance. Includes domestic partnerships available after 30 days
401(k) Retirement Plan
Paid Time Off
Amazing Parental Leave
A culture that breeds success, and rewards it in many different ways

Four Seasons - All Job Offers

Select Country

Spa Assistant Manager

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Spa Assistant Manager

Assistant Spa Manager

Spa Manager

Spa Guest Service Assistant

Assistant Spa Manager

Spa Supervisor

Spa Therapist

Assistant Spa Director

Assistant Spa Manager

Our AI answers in your language