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Spa Assistant Manager

China, Taipa · Job Posted May 27, 2026
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Job Responsibility

  • Assist in managing day-to-day spa operations to ensure smooth, efficient service delivery and operational excellence
  • Ensure all guests receive a consistently high-quality and personalized spa experience in line with Four Seasons standards
  • Handle guest feedback and complaints professionally and promptly, ensuring effective service recovery
  • Supervise daily team performance, providing coaching and on-the-job guidance, support staff performance reviews, attendance monitoring and disciplinary processes as required
  • Assist with budgeting, cost control and forecasting activities, monitor daily operational reports including bookings, therapist utilization and revenue performance, support marketing initiatives, promotions and seasonal spa packages
  • Actively promote spa treatments, memberships, and retail products to guests
  • support the achievement of spa revenue, retail sales and upselling targets
  • Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
  • Work harmoniously and professionally with management and co-workers to foster a positive team environment

Requirements

  • Bachelor degree in Hospitality, Wellness, Business Management or related field
  • Reading, writing and oral proficiency in Cantonese, Mandarin and English
  • Minimum of 4 years’ experience in spa or wellness operations with at least 2 years in a managerial or supervisory capacity
  • Strong leadership and interpersonal skills
  • Team-oriented with good communication skills
  • Exceptional customer service orientation
  • Sales-driven mindset with basic financial acumen
  • Applicants must hold a Macau ID due to work permit restriction

What we offer

  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals

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