Spa Assistant Manager Job at Four Seasons (Taipa)

Spa Assistant Manager

The Spa Assistant Manager is responsible for assisting the Director of Spa with ...

Location

United States , Vail

Salary:

77250.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum 1+ years leadership experience in a luxury Spa
Demonstrates knowledge and passion of spa, wellness, and holistic modalities
Strong interpersonal and relationship-building skills to work with cross-functional teams
Elevated Leadership skills and cross-cultural sensitivity, and customer service orientation
Guest centricity and understanding the importance of guest’s preferences
Requires the ability to operate computer equipment and knowledge of Microsoft applications
Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States.

Job Responsibility

Assists the Assistant Spa Director in overseeing the day-to-day operations of the Spa and constantly striving to improve the guest experience
Assists in the training of the Spa staff to exceed standards
Assists in the coaching, mentoring and leadership for Spa employees and convey clear instructions and guidance to staff and establish working relationships that attain a high level of effective employee morale
The ability to participate in regular staff meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service
The ability to work closely with Engineering Housekeeping, and Laundry, to maintain quality and mechanical operation, cleanliness and special requirements of all Spa equipment and facilities
The ability to keep the Assistant Spa Director and Director of Leisure & Wellness informed about the department, all employees' performance, and guests' concerns and comments and assist with other duties as needed.

What we offer

Winter Season Lifestyle Benefit
Merchant Pass Available
401k participation with company matching program
Benefits: Medical, Dental and Life Insurance
Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide
Employee Cafeteria available for meals
Be yourself and become a member of a work family that cares about you and invests in your development
Elevate your craft here and abroad
Employee engagement at all levels
where your thoughts and ideas are not only heard but actioned.

Fulltime

Spa Assistant Manager

The Spa Assistant Manager will lead therapists, attendants and coordinators. Cre...

Location

United States of America , Miami Beach

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

A thorough understanding of Spa treatments and The Spa environment
Supervisory experience preferred

Job Responsibility

Assist the Director of Spa with the supervision, management and growth of all Spa team
Supervise the Spa Team Members by providing feedback, both positive and constructive
Interview, train, schedule, monitor employee performance, discipline and complete payroll for all personnel who report to him/her
Maintain a safe and hazard free environment for all staff and guests and promote safety awareness at all times
Review all suggestions and comments from guests and make necessary adjustments

What we offer

Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Complimentary Parking

Fulltime

Spa Assistant Manager

Location

United States of America , Santa Fe

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

2+ years of service industry experience in Spa Management preferably in a luxury hospitality environment
Demonstrated superior knowledge of spa, wellness, and holistic modalities
Thorough understanding of 5-star service standards, effective application of spa staffing models, proven ability to create and implement spa service menus, effective retail management, successful marketing strategies, and demonstrated ability to project costs, revenue, and adhere to budgets
Previous experience preferred as a hands-on therapist, such as a massage therapist, aesthetician, or acupuncturist
An individual who is a genuine, caring and compassionate with a passion for hospitality that possess integrity and accountability
An individual who while still maintaining a strong presence within the resort, let’s their personality shine through and can be themselves
You feel empowered to make the best decisions for the guest that are ethical and within policy to create an experience and truly connect with them. They also empower people encouraging them to grow and allowing them to make decisions
You lead with inspiration supporting and encouraging their team so that they can achieve success together
Passion for the health and wellness industry
Your schedule is flexible and have the ability to work evenings, weekends and Holidays

Job Responsibility

Assist the Director in overseeing all aspects of spa operations, including guest services, treatment rooms, facilities, and amenities, ensuring smooth and efficient day-to-day operations
Maintain the cleanliness and functionality of the spa, coordinating with housekeeping and engineering departments as needed
Implement and monitor compliance with health and safety regulations, including emergency response procedures
Lead and manage the spa team, including therapists, aestheticians, receptionists, and support staff, providing guidance, training, and support to foster a high-performing and motivated workforce
Conduct regular staff meetings to keep employees informed of hotel policies, changes, and ways to enhance service and sales
Recruit, interview, and select job applicants
effectively supervise, mentor, and conduct performance evaluations for spa employees
Ensure the delivery of exceptional guest experiences and personalized services that exceed guest expectations, including spa treatments, wellness programs, and amenities
Interact with guests, providing full knowledge and assistance for maximum guest satisfaction in a friendly but unobtrusive manner
Develop and implement strategies to drive spa revenue and profitability, including pricing strategies, package promotions, retail sales, and membership programs

What we offer

Discounted stays at Four Seasons over 135 locations worldwide (subject to availability)
Free employee meals prepared by the culinary team
Excellent Training & Development
Competitive Salary
Complimentary employee parking
Food & Beverage discounts
Spa Discounts
Medical benefit plan, including medical, dental, vision, life insurance and Pet Insurance. Includes domestic partnerships available after 30 days
401(k) Retirement Plan
Paid Time Off

Fulltime

Spa Assistant Manager

The Spa Assistant Manager will lead therapists, attendants and coordinators. Cre...

Location

United States of America , Miami Beach

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Creative problem-solving skills
Ability to assist the Director of Spa with supervision, management and growth of all Spa team
Ability to supervise the Spa Team Members by providing feedback
Ability to interview, train, schedule, monitor employee performance, discipline and complete payroll
Ability to maintain a safe and hazard free environment
Ability to review all suggestions and comments from guests and make necessary adjustments
US work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location

Job Responsibility

Lead therapists, attendants and coordinators
Perform administrative duties such as payroll, team schedules and inventory

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Complimentary Parking

Fulltime

Assistant Spa Manager

Assists with supervising and coordinating activities of employees delivering spa...

Location

Indonesia , Lampung

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
1 year experience in the spa, guest services, or related professional area

Job Responsibility

Ensures all employees have the proper supplies, equipment and uniforms
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department
Manages supplies and equipment inventories within budget
Maintains cleanliness of spa and related areas and equipment
Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals
Ensures employees understand expectations and parameters
Brings issues to the attention of the department manager and Human Resources as necessary
Sets a positive example for guest relations
Interacts with guests to obtain feedback on product quality and service levels
Handles guest problems and complaints

Fulltime

Assistant Spa Manager

The Assistant Spa Manager forms part of the management team and manages the dail...

Location

Canada , Montreal

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Good communication skills in French, both spoken and written
An advanced level of English is required to ensure oral and written communication with business partners, stakeholders, suppliers, and a predominantly international clientele
Solid knowledge of Spa Management and have creativity and strong marketing, communication and holistic skills
Strong understanding of the financial budgeting and forecasting process for a spa business
Have a good resistance to stress and manage it positively and effectively
Be comfortable in a fast-paced environment
Excellent team management skills are required to engage and motivate a diverse and dynamic team
Demonstrate a very good team spirit
Interest and ability to provide outstanding service to our internal, external customers and our suppliers
Have an excellent presentation and elocution, in French and English, and interpersonal skills to meet the expectations of a high-end clientele

Job Responsibility

Participate in the sound professional management of the daily activities of the spa department
Manage good relations with staff members and colleagues within the department
Participate in training and development to ensure the ultimate care of the clientele
Welcome all hotel guests and member guests and register them correctly
Offer amenities and a tour of the facilities
Offer assistance with the use of equipment, as needed
Ensure that all service billing is carried out accurately and promptly
Act as a liaison with the front desk to ensure correct billing
Be able to supervise employees, advise them and impose disciplinary measures to motivate them and ensure compliance with Four Seasons standards and procedures
Evaluate and recruit required staff

What we offer

Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.)
Discounts at MARCUS Restaurant and the Guerlain Spa
Employee recognition programs (Employee of the Month, anniversary celebrations, etc.)
Complimentary meals per shift at Café 1440
Employer-contributed retirement plan
Paid vacation plus two additional floating holidays per year
Strong training and development programs
Employee travel program, including complimentary stays at Four Seasons properties worldwide (based on tenure and availability)

Fulltime

Assistant Spa Manager

Location

Jordan , Amman

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 2 years of related work experience.

Job Responsibility

Advise employees on general property information, in-house groups, policy changes, or other pertinent information
Answer questions about available services, general property information and amenities
Confirm guest first and last name and type of treatment scheduled prior to beginning treatment
Monitor and stick to time schedule throughout the day
Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed
Promote and sell spa/salon services and retail products
Complete requisitions for additional products, supplies, or equipment
Inspect work areas and tools/equipment to ensure conformance to company standards
Notify Engineering of spa/salon maintenance and repair needs
Assist management in hiring, training, scheduling, and motivating and coaching employees

Fulltime

Assistant Spa Manager

Location

United States of America , Westlake Village

Salary:

73400.51 - 78400.51 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Excellent reading, writing and oral proficiency in the English language.
Demonstrates superior knowledge of spa, wellness and treatments.
The ability to operate Spa computer systems.
Knowledge of treatments that are offered by Massage Therapists, Estheticians and Nail Techs.
Strong communication skills between customers, vendors, employees and co-workers.
College degree in Hotel & Restaurant Management or Business Administration preferred.
Minimum of five years’ experience in luxury Spa or related field.
Previous experience with Spa retail preferred

Job Responsibility

Manage and oversee all Spa/Salon areas (Front Desk, Fitness Facilities, Locker Room, Relaxation Lounge, Treatment Rooms and Retail).
Interview and select job applicants as well as effectively supervise, discipline, and give performance evaluations for spa employees. Foster positive employee morale.
Responsible for the administration of goods, requisitions, inventories, storage, and cost-effective usage of all department related products, according to standards and budget to ensure for smooth operation.
Oversee the operation of equipment and cleanliness in all spa areas and coordinate special requirements with Housekeeping, Laundry, and Engineering.
Effectively integrate the Spa with the Hotel operations wherever possible and in accordance with the direction of Spa trends.
Participate in regular staff meetings to keep employees informed of hotel policies and changes, as well as ways to increase sales and service.
Create retail purchase orders in accordance with pars and budget. Organize and facilitate monthly and quarterly retail inventory.
Coordinate group bookings and conduct on-site tours of the Spa with key meeting planners.
Assist all Spa and Salon departments with internal standards testing.

What we offer

Medical, Dental & Vision Insurance
Company Match 401K Plan
Complimentary stays at Four Seasons Worldwide
Complimentary meals in our Wellness Café
Employee Assistance Program
Investment in your Wellbeing
Life Insurance
Complimentary on-site parking
Training programs, tuition reimbursement
Growth & Development opportunities

Fulltime

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