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This role is responsible for supporting the execution of the B2B Hubs sales and support strategy, working closely with all channels across B2B and retail. It focuses on driving customer acquisition, growing new and existing accounts, and enhancing customer loyalty. The B2B Sales Support Manager will ensure seamless communication and coordination across different Hub locations, contributing to the maximisation of both sales and margin and operational excellence. This role will focus on supporting the implementation of the operating model, driving performance improvements, and maintaining high standards to enhance key metrics such as credit, repeat business, basket profitability, and added value services. In addition to supporting the wider B2B team, the B2B Sales Support Manager will provide essential support to the National Hubs Manager, assisting with strategic initiatives, reporting, and ensuring alignment between day-to-day operations and overall business objectives. This role is critical in fostering a highly motivated and capable team that works collaboratively to deliver consistent, high-quality results.
Job Responsibility
Collaborating with Business Centre Managers, retail teams, and all other sales channels to maximise performance, streamline administrative tasks, and provide operational support, enabling Hub colleagues to focus on generating new business and growing repeat sales in their local areas
Supporting the implementation of sales strategies for the B2B Hubs, assisting with daily operations to ensure alignment with overall sales objectives and targets
Monitoring and reporting on sales and margin KPIs, including conversion rates, account repeat spend, and SMB business growth within the Hubs
Assisting with the execution of local GTM plans to attract new customers
Identifying opportunities for business growth within the Hubs and the wider retail environment, providing insights and support to Regional Managers for executing growth initiatives
Ensuring adherence to established standards and ways of working within the Business Hubs, maintaining consistency across locations, and working closely with other business areas to integrate solutions
Coordinating with teams to ensure a seamless customer experience, supporting the delivery of appropriate solutions for business customers within the Hubs
Providing coaching and mentoring to Hub teams, fostering a positive and ethical working environment
Creating the right environment for both teams and customers, focusing on maintaining high morale, ethical behaviour, and a customer-centric approach to enhance overall engagement and satisfaction
Contributing to succession and development planning by helping to implement training, upskilling initiatives, and career development pathways that align with progression goals, ensuring teams are motivated and engaged
Assisting with team morale and retention efforts, helping to create a positive and supportive working environment, addressing team needs, and supporting initiatives to reduce attrition
Managing ER/HR activities, including addressing employee relations issues, ensuring compliance with company policies, and facilitating a supportive environment that aligns with our company values
Supporting cost management efforts, including identifying ways to reduce unnecessary tasks and costs while improving operational efficiency in collaboration with leadership
Participating in project work that supports the delivery of the transformational agenda, getting involved in key initiatives to drive change
This includes working alongside project leads to ensure milestones are met and that the plan is delivered on time and to the required standards
Requirements
Experience of working in a fast-paced retail environment
Ideally experience of working within a retail environment (electronics preferred but other similar environment will be relevant to the role)
Experience of managing large frontline teams
Experience of working in a matrix organisation, with heavy dependency on other teams to help maximise success in your area of responsibility
Excellent organisational and time management skills