South America Business Intelligence Specialist

• Development of strategic and executive dashboards to monitor sales performance, OnStar service activation, subscriptions, and operational KPIs, supporting business decision‑making and identifying improvement opportunities
• Creation of datasets and reports for customer segmentation based on engagement levels and critical lifecycle periods (trial, grace, expiration), optimizing communication flows and Call Center operations
• Participation in the execution of the customer lifecycle communication strategy, developing targeted datasets aligned with usage behavior and lifecycle stages, enhancing remarketing and renewal actions
• Efficient management of the relationship with the data agency, ensuring critical deliveries (datasets, dashboards, reports, data integration across Databricks, Oracle, Hive) within deadlines and quality standards, fully aligned with business objectives. Contributed to the professional development of partners and colleagues, strengthening collaboration and resulting in greater agility and accuracy in analyses
• Exploration of Artificial Intelligence solutions to optimize data consumption and accessibility, creating prototypes that simplify the visualization of key indicators and support more assertive negotiations between the Call Center and customers

• Bachelor degree completed in Data Science, Computer Engineering, Systems Analysis and Development, Information Technology or related fields
• English from intermediate level
• Knowledge and experience in Business Intelligence/Reporting Tools: Power BI, Excel, Cognos
• Databases: Oracle, SQL Server
• Data Integration: SQL
• Databricks
• GenIA experience

Spanish from intermediate level