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Support and develop our sites through effective feedback and coaching, both adhoc and through formal processes such as Business reviews, Face time and menu development
Coach our teams to think differently about our ways of working and make operational excellence and collaborative working the norm
Monitor the restaurant holiday calendar, ensuring all areas are always covered
Ensure all team members follow all aspects of real time rotas
Facilitate development of all teams through communication of training opportunities
Ensure all training records are up to date and refresher courses are scheduled in
Supporting with HR processes as required
Ensuring all Due diligence consistently above pass rate
Time keeping and appearance are exemplary
Communicate Selfridges standards of excellence to all the team and work to achieve world class service standards and customer experiences in our restaurants
Always take a hands-on approach, maximising the time spent in the restaurant each day
Ensure that the restaurant operation has the required basic materials, such as agreed standard operating procedures (order of service, brief sheet, checklists, due diligence paperwork), food and drinks bibles and allergens sheets
Ensure that good food technical and health and safety practice is always followed in Selfridges restaurants and that the restaurants meet store and industry standards
Fir (Allergen Matrix) is aligned to menu offer
Check new Suppliers are signed up with trace all is completed and approved well in advance of any launches and in line with the Allergen matrix
Working with your team and Operations team to support the roll out of all menu changes in association with the menu roll out calendar ensuring all measurable points are hit
All new business ideas and launches are supported whether in restaurants or around the business to drive sales. raise awareness and support the business needs
Monitoring the Fourth Hospitality system, Placing Orders / checking the pending/approved orders, monitoring the daily wastage and site transfers
Ensure that everyone is following the ordering process/guidelines correctly
Monitor real time rotas with restaurant managers
Daily and weekly sales (Magic 9)
Period end analysis of our businesses, working with your manager and Operations team
Recognise achievements and reach out and learn from others
Provide inspirational leadership for the team, setting clear direction and providing feedback and support to enable great performance
Ensure your team (Chef) have regular team meetings and face time
Requirements:
In depth knowledge and a passion for food & restaurants with the ability to thrive in a fast paced and best in class organisation
Highly driven, possess exceptional communication skills
Ability to influence and inspire teams across multiple sites
Ability to create strong relationships across a multitude of departments understanding the importance of inter-departmental support to succeed in our goals
Able to collaborate with all areas of the business e.g. taking part in cross store / functional meetings / projects as appropriate
What we offer:
Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working
Generous annual leave that increases with length of service
Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations
Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies
Defined pension contribution scheme
Generous bonus and/or commission scheme
Enviable team member discount including sale previews and double discount days
Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment
Subsidised gym memberships
A sustainable car salary sacrifice scheme (subject to eligibility criteria)
Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members
Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance
Access to a wide range of training programmes to help your career development