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As Sous Chef at Twycross Zoo, you will support the Head Chef in overseeing kitchen operations across the attraction’s multiple food outlets and events. You will lead the kitchen team, ensuring high-quality food production, excellent service, and adherence to all health, safety, and food hygiene standards. Key aspects of the role include managing food preparation, allergen compliance, stock control, deliveries, and team leadership. You will also assist with food management systems, helping to ensure operational efficiency and consistency across all areas. This is a hands-on role requiring flexibility, strong organisational skills, and the ability to work effectively in a busy, multi-function environment.
Job Responsibility
Food Production & Service: Prepare, cook, and assist in serving high-quality dishes across multiple high-volume retail and catering sites
Health & Safety & Food Safety: Maintain compliance with all food hygiene, allergen, and health & safety standards
Team Leadership: Lead and motivate a small kitchen team, including rota management and on-the-job training
Stock & Ordering: Manage ordering, deliveries, and stock control to ensure efficient operations
Food Management Systems: Support accurate recording and reporting using food management software and processes
Event Support: Deliver catering for events across the site, maintaining high standards under pressure
Requirements
Minimum 3 years’ experience in a busy, multi-function kitchen
Proven experience managing a small team and overseeing kitchen operations
Strong knowledge of food safety, allergens, and health & safety legislation
Experience with food management systems and stock control
Excellent leadership, organisational, and communication skills
Adaptable, proactive, and able to thrive in a fast-paced, high-volume environment
Passionate about food, hospitality, and delivering excellent visitor experiences
Nice to have
Experience in a similar visitor-led environment is desirable
What we offer
A collaborative and inclusive culture, where your ideas are valued, and creativity is encouraged
20 days annual leave (excluding bank holidays)
Free staff parking
Free tickets to the zoo
Free staff meals whilst working on site
Compass reward scheme
A supportive, values-driven culture within cohesive teams
Opportunities for growth and development within a national business
A chance to make a meaningful impact in a continuously growing sector