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A highly cross-functional role would act as the primary resource to work with our diverse group of employees and suppliers by responding to their inquiries and solving their issues across the entire source-to-pay lifecycle.
Job Responsibility:
Act as the Frontline Support of the S2P Helpdesk
Receives and reviews tickets in the Cherwell System
Analyzes and acknowledges the request/ query within the agreed Response Service Level Agreement (SLAs)
Identify quality solutions and communicate such in an effective and timely manner
Provides on the spot resolution to basic inquiry/ request
Escalates the non-basic/ complex issues requiring analysis to the appropriate support group for further action
Escalates the request/ query to the Tier 2 or S2P Helpdesk Analyst for more in-depth investigation, if needed
Contribute to ensuring that the team’s key performance metrics and targets are met
Improve efficiency and customer satisfaction by proactively seeking opportunities to optimize and improve existing processes and tools
Act as backup support for the S2P Mailbox Management
Requirements:
At least one to two years of relevant experience in Source to Pay, Procure to Pay, Accounts Payable, or Travel & Expense
Proficient in Microsoft applications (Word, Excel, Powerpoint, Access)
Work knowledge in SAP ECC 6
Excellent communication skills (writing). Must be able to write clearly and concisely in English
Proven ability to work independently with little direction, along with being able to work effectively as part of a Source to Pay support team
Highly trainable in using existing tools
What we offer:
Guaranteed 14th month Pay
Above-market Retirement Plan Design
LinkedIn Learning Access
Established Performance Incentive Program
HMO coverage for employees on day 1
Free HMO coverage for up to 3 qualified dependents