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Source-to-Pay Helpdesk Specialist

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W. R. Grace & Co.-Conn.

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Location:
Philippines , Muntinlupa City

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

A highly cross-functional role would act as the primary resource to work with our diverse group of employees and suppliers by responding to their inquiries and solving their issues across the entire source-to-pay lifecycle.

Job Responsibility:

  • Act as the Frontline Support of the S2P Helpdesk
  • Receives and reviews tickets in the Cherwell System
  • Analyzes and acknowledges the request/ query within the agreed Response Service Level Agreement (SLAs)
  • Identify quality solutions and communicate such in an effective and timely manner
  • Provides on the spot resolution to basic inquiry/ request
  • Escalates the non-basic/ complex issues requiring analysis to the appropriate support group for further action
  • Escalates the request/ query to the Tier 2 or S2P Helpdesk Analyst for more in-depth investigation, if needed
  • Contribute to ensuring that the team’s key performance metrics and targets are met
  • Improve efficiency and customer satisfaction by proactively seeking opportunities to optimize and improve existing processes and tools
  • Act as backup support for the S2P Mailbox Management

Requirements:

  • At least one to two years of relevant experience in Source to Pay, Procure to Pay, Accounts Payable, or Travel & Expense
  • Proficient in Microsoft applications (Word, Excel, Powerpoint, Access)
  • Work knowledge in SAP ECC 6
  • Excellent communication skills (writing). Must be able to write clearly and concisely in English
  • Proven ability to work independently with little direction, along with being able to work effectively as part of a Source to Pay support team
  • Highly trainable in using existing tools
What we offer:
  • Guaranteed 14th month Pay
  • Above-market Retirement Plan Design
  • LinkedIn Learning Access
  • Established Performance Incentive Program
  • HMO coverage for employees on day 1
  • Free HMO coverage for up to 3 qualified dependents
  • Educational Assistance

Additional Information:

Job Posted:
January 22, 2026

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