Source-to-Pay Helpdesk Analyst

• Act as the Subject-Matter-Expert (SME) of the S2P Helpdesk
• Analyze and provide secondary resolution on the chronic issues assigned by the S2P Helpdesk Tier 1 Support through the ticketing system
• Support supplier onboarding qualification and registration via the SAP Business Network (previously known as Ariba), under Supplier Life Cycle Management Module
• Support end user manages their T&E expenses via our Concur T&E expense management tool
• Perform deep-dive analysis on all assigned requests/ issues and escalate to the appropriate support group to expedite the requests and resolve system and/or data-related issues
• Identify quality solutions and communicate such in an effective and timely manner
• Perform call-back processes (customer facing) for both internal and external customers to expedite issue resolution
• Contribute to ensuring that the team’s key performance metrics and targets are met
• Improve efficiency and customer satisfaction by proactively seeking opportunities to optimize and improve existing processes and tools
• Act as ancillary service and intelligence in providing feedback, resolution, and intelligence source for any process improvement breakthroughs
• Collaborate with global team members involved in the source-to-pay process
• Ensure close connectivity and alignment with the Supply Chain and Procurement organization
• Understand Error Messaging across Source to Pay platforms and systems
• Monitor and resolve technical issues related to interfaces between Ariba and various internal systems and ensure data accuracy
• Handle defect tracking process, issue resolution, and escalation procedures
• Drive continuous process improvement by identifying opportunities for optimization and implementing efficiency-enhancing solutions
• Creation of reports related to Source to Pay Helpdesk performance, projects, etc
• Act as backup support for S2P Helpdesk Tier 1

• At least three years relevant experience in Source to Pay, Procure to Pay or Accounts Payable
• Proficient in Microsoft applications (Word, Excel, Powerpoint, Access)
• Work knowledge in SAP ECC 6, R3 or HANA
• Work knowledge on Ariba Supplier Network
• 2+ years’ experience on Ariba modules, such as, but not limited to the following: Buying, multi- ERP edition
• Commerce Automation
• Supply Chain Collaboration for Buyers forecast add-on
• Payables
• Guided Buying
• Excellent communication skills (speaking and writing). Must be able to write clearly and concisely in English
• Proven ability to work independently with little direction, along with being able to work effectively in as part of a Source to Pay support team
• Strong analytical, problem solving, and debugging skills

Proficiency in German language (speaking and writing) is preferred but not required

• Guaranteed 14th month Pay
• Above-market Retirement Plan Design
• LinkedIn Learning Access
• Established Performance Incentive Program
• HMO coverage for employees on day 1
• Free HMO coverage for up to 3 qualified dependents
• Educational Assistance