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Provides overall support for sales processing activities for an assigned or multiple business areas or groups. Demonstrates comprehensive knowledge and mastery in multiple sales processing areas, including: pricing and creating quotes for moderately- to highly-complex deals, registering information and producing documentation, order execution, billing and invoice production, configuration of order systems according to process standards and with occasional customization. Reviews and provides oversight of all sales processing documentation and systems, including data entry and completion, works with stakeholders to identify areas for process improvement and propose changes to increase quality awareness and culture in the organization. Develops customized data collection forms, methods and reports in response to business requests and in accordance with sales processing systems and standards. Provides guidance to less-experienced staff members.
Job Responsibility
Provides overall support for sales processing activities for an assigned or multiple business areas or groups
Demonstrates comprehensive knowledge and mastery in multiple sales processing areas, including: pricing and creating quotes for moderately- to highly-complex deals
registering information and producing documentation
order execution, billing and invoice production
configuration of order systems according to process standards and with occasional customization
Reviews and provides oversight of all sales processing documentation and systems, including data entry and completion
works with stakeholders to identify areas for process improvement and propose changes to increase quality awareness and culture in the organization
Develops customized data collection forms, methods and reports in response to business requests and in accordance with sales processing systems and standards
Provides guidance to less-experienced staff members
Requirements
High school or equivalent secondary education certification required
Bachelor's degree preferred
Typically 4 - 6 years experience
High-level administrative and overall documentation and information management skills
Proficient in multiple word processing, spreadsheet, and presentation software packages
Expert user of electronic sales documentation, order management, and bid and quote systems and tools, including report building and design, regular and ad hoc reporting and data search
Complete understanding of basic and advanced order processes, systems configurations and documentation requirements
able to identify and suggest areas for improvement
Strong written and verbal communication skills
mastery in English and local language
Ability to effectively communicate issues and negotiate resolution with local and group management