Sommelier Job at Four Seasons (Seoul)

Job Description

The Sommelier shares a passion for excellence and provides expert knowledge of wine and creates distinctive experience.

Job Responsibility

Prepares and serves a selection of wines from the menu while ensuring proper pouring and decanting
Provides expert knowledge of wine and spirits and ensures the quality of all food or beverage items, ingredients, and preparation methods
Cleans wines service areas during service hours
Maintains an attentive and proactive approach when it comes to offering a second round and ascertaining satisfaction with the wine/beverage already served
Ensures that all wines are served at the correct temperatures
Controls the wine service according to the daily schedule
Takes guest reservations when necessary
Plates and prepares food items when necessary
Has detailed knowledge of all menu items, whether it be food or beverages
Anticipates the needs of guests, responds accordingly to guest inquiries or problems, and recognizes regular guests by name and utilizes the guest’s name consistently
Has the ability to provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts
Communicates with employees and managers to ensure operational needs are met
Remains calm and alert, especially during emergency situations, heavy hotel activity
Supports the entire Food and Beverage operation, including working in other areas if necessary
Communicates with guests and employees using a positive and clear speaking voice
Listens to understand requests, responds with appropriate actions, and provides accurate information
Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
Works harmoniously and professionally with co-workers and supervisors

Requirements

High school education or equivalent experience
One to two years of previous experience as Sommelier in Food & Beverage outlet
Requires ability to operate computer equipment and other food & beverage computer systems
Requires reading, writing and oral proficiency in the English language
Must already possess valid work authorization in South Korea

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