Solutions Support Team Job at Fastenal (West Chester)

Technical Support Team Lead

Technical Support Team Lead role at Hewlett Packard Enterprise providing innovat...

Location

India , Gurgaon

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

8+ years of experience in working on Active Directory
6+ years of experience in Windows Administration
MS cluster Administration
Networking
Performance Tuning
Patch Management
Windows Upgrades into production environment
Experience in customer facing or customer support roles
Flexible to work in shifts and work from Office
Should know Different technologies mainly from the monitoring, threshold, parameter, analysis

Job Responsibility

Overall proactive monitoring through online dashboard and management of equipment, endpoints, servers, database, network devices and related services
Installing and test desktop software applications running in the Customer environment and configuration of internet browsers for running Customer applications
Extend central support to users w.r.t. tool/(Manage Engine)
Coordination for delivery/deployment/discovery of agents/endpoints and installation of new hardware, software and necessary licenses in stipulated period
Responsible for providing timely resolution of OS related issues
Tape Management
Backup Policy Creation
Scheduling Backup on DC, DR
Archival Management
OEM Liaising

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs

Fulltime

Customer Support Team Lead

The Support Lead is a new role within Lightyear and will oversee the Support & P...

Location

Estonia , Tallinn

Salary:

Not provided

Conclusive Financial

Expiration Date

Until further notice

Requirements

5+ years’ experience in customer support or operations, ideally in a regulated financial firm or fintech
Proven experience leading and developing support or operations teams
Strong grasp of KPIs, performance tracking, and continuous improvement
Solid understanding of customer operations and related areas like KYC, KYB, FinCrime, Product, and Compliance
Hands-on experience streamlining workflows, reducing contact volumes, and improving efficiency
Skilled in using data and dashboards to identify issues and drive better outcomes
Experience with quality reviews, coaching, and feedback loops
Comfortable working cross-functionally to align processes and priorities
Strong operational judgment with attention to accuracy, speed, and customer impact
Curious, proactive mindset focused on scalable, customer-centered solutions

Job Responsibility

Lead, coach, and inspire the Support team to deliver exceptional customer experiences
Build a collaborative, accountable, high-performance culture
Create clarity in expectations, KPIs, and success metrics for the team and individual contributors
Perform regular 1:1s, team ceremonies and performance reviews when needed, providing structured feedback and clear paths for growth
Support career development and internal progression through mentoring, skill-building, and recognition
Oversee daily support and payment operations for accuracy, empathy, and compliance
Manage core metrics: response time, first touch resolution rate, and customer satisfaction
Implement new operational efficiency and quality frameworks with trackable performance KPIs that build accountability and trust
Drive efficiency and contact reduction through root-cause analysis and process improvement
Partner with Product, Engineering, and Compliance to create scalable, seamless customer journeys and drive tangible improvements to customer outcomes

What we offer

A competitive startup package with stock options that vest monthly after a one-year cliff
Brand new office in Tallinn (Kalamaja)
Flexible working hours
A flexible approach to working remotely (2 remote days per week)
Private health insurance
All the usual office facilities, including free tea, coffee & snacks
Dog-friendly office
Bike parking and showers

CRM Support & Solutions Analyst

We’re looking for a CRM Support & solutions analyst to focus on supporting the o...

Location

United Kingdom , Bracknell

Salary:

Not provided

CIOB

Expiration Date

Until further notice

Requirements

Commercial experience with working in an application or CRM technical support role
A good understanding and experience of service management principles, such as managing incidents and requests using a ticketing system
Good understanding of data architecture to be able to understand how data is structured in a system, helping to effectively spot and fix data-related issues
Excellent and demonstrable problem-solving skills, able to think critically and has a high attention to detail
Experience with process improvement initiatives
working closely with stakeholders to identify improvement opportunities and pain-points, applying technical and system knowledge to design solutions, and see them through to deployment utilising existing development resources
Demonstrable track record of taking initiative, completing work at pace, working effectively both independently and as part of a team, and showing a willingness to take on responsibility and contribute to achieving shared goals
Excellent interpersonal, verbal, and written communication skills and the ability to interact in a professional manner with a diverse group of non-managers, managers, directors, super users and third-party software providers

Job Responsibility

Collaborating with business stakeholders to identify opportunities to enhance processes, working with development teams to build test and deploy solutions: providing efficient technical support, troubleshooting and resolving issues based on service management principles
ensuring data accuracy and integrity, through regular data review and improvement
enabling effective system use through effective and diverse user training and guidance
Providing CRM technical support services to the organisation as part of a team: ensuring that all user incident and service requests are logged, tickets contain accurate detail and categorisation
tickets are updated with new information and progress, are troubleshooted and diagnosed through to resolution
ensuring that SLAs are adhered to (target of 90%), and users are kept informed, to ensure a high level of service
Manage changes through the creation of Change Requests, meeting with stakeholders to understand and document business requirements and scope and working with third-party development teams to deliver the implementation of changes, ensuring that changes are delivered to the correct standard, are tested, and implemented safely
Support the design of training material and conduct training sessions for end-users to enhance their understanding and effective use of the system, aiming to cater for a diverse workforce who have different levels of abilities and learning styles
Create solutions that empower the business to self-serve, ensuring that processes are handed over to process owners or representatives in the business and ongoing support provided
Support the data strategy, which includes the monitoring and improving the quality and accuracy of data, through regular checks and corrections, and liaising and supporting data owners to correct data anomalies

What we offer

25 days holiday (rising to 29 with service) plus bank holidays, a birthday day off, and Christmas closure
Private pension scheme with employer contributions and free pension advice
Private medical insurance (includes Online GP and Wellbeing Assistance) and a Health Cash Plan (includes dental and optical cashback)
Enhanced family-friendly policies and life assurance
Access to resources supporting wellbeing, including an Employee Assistance Programme and mental health first aiders
Development Opportunities: Learning and development tailored to your career growth
Inclusive Environment: We’re a disability-committed and EDI-focused employer, with values that celebrate diversity and inclusivity
Recognition: We hold a Gold Investors in People Award, reflecting our commitment to your development and wellbeing

Fulltime

Solution Support Engineer

Provide technology consulting to external customers and internal project teams, ...

Location

United States

Salary:

101900.00 - 234500.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

5+ years of professional experience
Bachelor of Arts/Science or equivalent degree in computer science or related area
sufficient depth and breadth of technical knowledge to design and scope multiple deliverables
demonstrated innovation and communication of new deliverables and offerings
ability to develop solutions that enhance the availability, performance, maintainability and agility of a customer's enterprise
understanding of architectural dependencies of technologies in use in the customer's IT environment
ability to diagnose complex technical problems to their root cause
vendor or industry certification in at least one discipline area
ability to present domain-specific information during customer sales presentations
ability to manage teams and complete solution implementation

Job Responsibility

Verifying and implementing detailed technical design solutions
providing detailed technical designs for enterprise solutions
leading in technical assessment and delivery of specific solutions
coordinating implementation of new installations, designs, and migrations
engaging in technical problem solving across multiple technologies
managing bids and proposals in the sales lifecycle
managing team life cycle stages and encouraging knowledge sharing
proactively identifying new business opportunities.

What we offer

health and wellbeing programs
comprehensive benefits suite
personal and professional development programs
unconditional inclusion
career growth opportunities.

Fulltime

Solutions Team Lead

Lead the charge against Gambling Addiction. We’re looking for a Solutions Team l...

Location

Denmark , Aarhus

Salary:

Not provided

Better Collective

Expiration Date

Until further notice

Requirements

Developer experience for 3+ years, or, Managerial experience for 2+ years in a Tech company, ideally with a direct customer contact for the development team
Experience with task and project management, good communication skills to ensure clear communication, and stakeholder coordination
Preferably experience working with Python and SQL, but similar languages works as well
Able to work from our office in Aarhus, Denmark

Job Responsibility

Lead our high performing Solutions team to do their best work - define and evolve responsibilities, paths of excellence, and conduct recurring one-to-ones to ensure leadership availability and work happiness
Apply your Technical capabilities where it’s needed most - Customer requests often come in waves, which at times can put a strain on individual developers
Engage in project management to drive both the Solutions roadmap, as well as supporting our two Squad leads (Both Solutions Specialists) to ensure timely delivery on customer implementations and requests
Attend customer meetings, providing leadership representation and ensure successful outcomes
Bring calm, clarity, and structure to ambiguous challenges in a fast-moving environment, while continuing our culture that nurture autonomy, innovation and trust

What we offer

Competitive salary packaging based on your experience and qualifications
Lunch and an informal work environment with positive energy
A choice of equipment and a workspace centrally located in Aarhus
We offer a flexible balance between working at the office and from home

Team Solutions Engineer

The Solutions Engineer (SE) partners with Business Sales to sell T-Mobile for Bu...

Location

United States , Bellevue

Salary:

84400.00 - 152200.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED
Bachelor's Degree STEM area of study strongly preferred
2-4 years Experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment
Technical Leadership
Project Management
Excellent oral and written communications
strong interpersonal skills
Sales Experience with Sales Methodologies
Proficiency with business application software
Ability to provide strategic direction in a leadership role

Job Responsibility

Aligns to support an SMB sales team in-market
Participate in customer meetings, primarily face to face
Facilitate coverage analysis and review with customers
Discuss and assist with processing In-Building coverage requests
Uncover opportunities and recommend solutions
Understanding nuances and drivers
Design and architect services and solutions
Close technical hurdles
Prepare and present technical customer presentations
Present product roadmaps

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Employee stock grants
Employee stock purchase plan
Paid time off

Fulltime

IT Solutions Support

We’re on a mission to rethink recycling the AO Way, and we’re looking for a curi...

Location

United Kingdom , Telford

Salary:

29000.00 - 31000.00 GBP / Year

AO

Expiration Date

Until further notice

Requirements

Strong hands-on experience with SQL and ETL tools
Confident using SQL Reporting Services to build, maintain, and optimise reports
Solid troubleshooting skills, especially with networking basics like connectivity and IP issues
A collaborative mindset
A natural problem-solver with a solutions-first approach
Comfortable juggling multiple stakeholders and working across teams
Able to work independently and thrive in a fast-paced environment
Familiar with cloud platforms and general IT infrastructure
Travel between our sites, all based in Telford, will be required
Degree (minimum 2:1) in computer science with relevant experience in IT

Job Responsibility

SQL & Reporting: Build and fine-tune SQL queries, create reports, and turn data into smart insights
Tech Support: Keep our enterprise solutions running smoothly and offer hands-on help when needed
Problem Solving: Tackle tech hiccups with creative fixes and a can-do attitude
Networking Know-How: Use your basic networking skills to spot and solve common issues
System TLC: Help maintain and upgrade our IT systems so everything runs like clockwork
Documentation: Keep things tidy with easy-to-follow documentation, test scripts, and UAT plans
Teamwork: Work closely with third-party developers and our Group IT crew to deliver top-notch solutions
Project Delivery: Help deliver IT projects on time and in line with business goals
Requirements Gathering: Collaborate with stakeholders to gather, analyse, and document business requirements. Ensure that all technical specifications are communicated to the development teams
Cross-functional Collaboration: Work across departments to keep everyone aligned and offer helpful tech advice along the way

What we offer

Holidays
30 days holiday (inclusive of bank holidays)
Pension
Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future
Be a VIP at the AO Arena
we have loads of opportunities to win free tickets and pre-sale access
Health & wellbeing
discounted gym membership, and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more
Discounts
exclusive discounts across our product range

Fulltime

Team Lead, Debt Solutions Manager

The primary responsibility of the Team Leader, DSM is to motivate and coach a sm...

Location

Canada

Salary:

Not provided

FARBER

Expiration Date

Until further notice

Requirements

Post-secondary education or related equivalent experience
2+ years of experience in Sales Management within the financial industry, insolvency industry and/or sales call center setting
2+ years of front line insolvency experience is an asset
Excellent verbal, listening and written communication
High computer literacy including the ability to learn new programs
Great interpersonal and relationship building skills
Excellent problem-solving skills with the ability to prioritize and manage workload demands and multiple tasks
Ability to set and meet targets and service levels of the team
Strong organizational, analytical, and critical thinking skills
Highly motivated with a desire to be successful and the innate desire to motivate others

Job Responsibility

Build, manage, and develop an effective and high performing team
Maintain frequent visibility and provide leadership to each team member
Measure and coach to key KPI’s including closing ratios, best practices compliance and pipeline management
Support RPL and assist with scheduling and organizing shift patterns for the team
Develop, maintain, and apply the knowledge learned of the insolvency industry to support the team
Answer questions from the team and help solve problems while overseeing work to ensure quality and conformity
Listen to calls to identify opportunities for improvement and provide coaching
Create superior customer experience by having team members engage, listen, and understand the needs of potential clients
Promote a strong working relationship with team members to ensure high morale, maximize productivity and customer satisfaction
Conduct one-on-one weekly meetings with team members

Fulltime

Solutions Support Team

Fastenal

Location:
United States , West Chester

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 22, 2026

Expiration:
April 03, 2026

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Solutions Support Team

Fastenal

Location:United States , West Chester

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:March 22, 2026

Expiration:April 03, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
United States , West Chester

Category:
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Contract Type:
Not provided

Job Posted:
March 22, 2026

Expiration:
April 03, 2026