CrawlJobs Logo
Fastenal Logo Fastenal · Customer Service

Solutions Support Team

United States, West Chester Employment contract 45000.00 - 52000.00 USD / Year · Job Posted June 15, 2026
Apply Position
Job Link Share

Job Description

Working as Full-time Solutions Support Team, you will be responsible for working closely with our branches, field sales teams, and customers to assist with various inventory management concerns in relation to our Fastenal Automated Supply Technology (FAST) offerings. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals.

Job Responsibility

  • Answering and handling multiple phone calls daily
  • Troubleshooting technical issues with our FAST Solutions offerings
  • Creating and logging service tickets
  • Responding to internal and external customer concerns while providing exceptional customer service

Requirements

  • Excellent written and oral communication skills
  • Proficient using Microsoft Office Suite
  • Highly motivated, self directed and customer service oriented
  • Demonstrate strong problem solving, deductive reasoning and decision making skills
  • Demonstrate strong organization, planning and prioritizing abilities
  • Learn and perform multiple tasks in a fast paced environment
  • Work independently as well as in a team environment
  • Demonstrate our core values of ambition, innovation, integrity and teamwork
  • Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY)

Nice to have

Prior experience in a call center environment

What we offer

  • Health
  • Life
  • Long Term Disability
  • Dental Insurance
  • paid vacation
  • sick leave
  • holidays
  • 401(k) with an employer contribution
Fastenal - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Solutions Support Team

8 matching positions

Team Assistant & Broker Support, Reinsurance Solutions

We are seeking a proactive and highly organised Team Assistant & Broker Support ...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
aon.com Logo
Aon
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in a team assistant, Executive Assistant or client-facing support role
  • Strong organisational and prioritisation skills in a dynamic environment
  • Excellent communication skills with high attention to detail
  • Strong collaborator management and interpersonal skills
  • Proficiency in Microsoft Office (Outlook, Excel, PowerPoint, Word, SharePoint) and experience in using Microsoft Co-Pilot
  • Analytical approach with interest in how Re/Insurance is traded
  • Interest in developing towards a broking role
  • A-levels, degree or equivalent experience
Job Responsibility
Job Responsibility
  • Manage diary and priorities for the Head of International Strategy
  • Coordinate internal and client meetings, including logistics and follow-ups
  • Support inbox management, drafting and tracking key actions
  • Arrange travel and handle expenses in line with policy
  • Maintain organised team documentation and shared resources
  • Record and distribute meeting notes with clear actions
  • Assist with LinkedIn content and engagement
  • Track outstanding information and follow up with collaborators with speed
  • Produce concise market updates to support broker and client discussions
  • Maintain contact databases, marketing lists
What we offer
What we offer
  • Comprehensive benefits package
  • Inclusive workforce
  • Agile environment to manage wellbeing and work/life balance
  • Two 'Global Wellbeing Days' each year
  • Various working style solutions
  • Continuous learning culture
  • Fulltime
Read More
Arrow Right

IT Support Team Lead/ Technical Support Supervisor

DeVry Greenhouses is seeking an experienced and hands-on IT Support Team Lead / ...
Location
Location
Canada , Chilliwack
Salary
Salary:
36.60 CAD / Hour
devrygreenhouses.com Logo
DeVry Greenhouses Ltd.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Diploma or degree in Information Technology, Computer Science, or related field
  • 3-5+ years of technical support experience in a corporate or enterprise environment
  • Previous leadership, supervisory, or team lead experience in an IT support environment
  • Strong knowledge of Windows environments, Microsoft 365, networking, and end-user support
  • Experience supporting desktops, laptops, printers, mobile devices, and VoIP systems
  • Familiarity with Active Directory, SharePoint, ticketing systems, and endpoint management tools
  • Strong troubleshooting, communication, organizational, and customer service skills
  • Valid BC Driver's License and willingness to travel occasionally between company locations
  • Must be legally authorized to work in Canada
Job Responsibility
Job Responsibility
  • Respond to users experiencing technical difficulties in person, remotely, and electronically
  • Diagnose, troubleshoot, and resolve hardware, software, network, and connectivity issues
  • Provide business systems, network, and Internet support to users
  • Research and implement solutions using technical manuals, user guides, and support documentation
  • Provide training and technical guidance to users in response to identified difficulties
  • Supervise and support junior IT support staff through coaching, scheduling, and ticket coordination
  • Manage escalated support requests and ensure timely ticket resolution
  • Support Microsoft 365 administration including user accounts, Teams, Exchange, SharePoint, and Intune
  • Set up and configure computers, mobile devices, printers, scanners, and related equipment for employee use
  • Maintain IT asset inventory, documentation, and problem/solution logs
What we offer
What we offer
  • RRSP matching
  • extended health & dental benefits
  • professional growth and development opportunities
  • Fulltime
Read More
Arrow Right

Support Manager - Developer Support Team

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innova...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
jfrog.com Logo
JFrog
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of overall experience & minimum 2+ years of experience leading & managing technical support or engineering teams
  • Proven experience supporting enterprise customers in complex software environments
  • Strong understanding of DevOps, CI/CD, and build engineering ecosystems
  • Experience with tools and technologies such as: Kubernetes, Docker, Helm
  • Maven, NPM, Gradle
  • Jenkins, GitHub, VCS, Artifactory
  • Linux systems and troubleshooting
  • Databases, LDAP, Apache, Tomcat, NGINX
  • Programming and debugging experience (Java, Python, Go, Groovy, Bash, etc.)
  • Strong people leadership and coaching capabilities
Job Responsibility
Job Responsibility
  • Lead, mentor, and develop a team of Developer Support Engineers, Senior DSEs and tech leads
  • Manage day-to-day support operations, workload distribution, and prioritisation
  • Coach team members on technical skills, customer empathy, and problem-solving
  • Establish a culture of ownership, accountability, and continuous learning
  • Conduct performance reviews, goal setting, and career development planning
  • Act as an escalation point for complex, high-impact customer issues
  • Provide hands-on guidance in troubleshooting across DevOps, CI/CD, and cloud environments
  • Review root cause analyses, postmortems, and corrective action plans
  • Ensure all open cases have clear action plans and measurable outcomes
  • Drive exceptional customer experience and high CSAT scores
What we offer
What we offer
  • Work at the forefront of DevOps innovation
  • Lead and shape the future of developer support and customer experience
  • Collaborate with world-class engineers and global customers
Read More
Arrow Right

Support Manager - Developer Support Team

We are looking for an experienced and customer-obsessed Support Manager – Develo...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
jfrog.com Logo
JFrog
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of overall experience
  • minimum 2+ years of experience leading & managing technical support or engineering teams
  • proven experience supporting enterprise customers in complex software environments
  • strong understanding of DevOps, CI/CD, and build engineering ecosystems
  • experience with tools and technologies such as: Kubernetes, Docker, Helm, Maven, NPM, Gradle, Jenkins, GitHub, VCS, Artifactory, Linux systems and troubleshooting, Databases, LDAP, Apache, Tomcat, NGINX
  • programming and debugging experience (Java, Python, Go, Groovy, Bash, etc.)
  • strong people leadership and coaching capabilities
  • customer-first mindset with exceptional interpersonal and communication skills
  • ability to balance technical depth with business and customer priorities
  • excellent verbal and written English communication
Job Responsibility
Job Responsibility
  • Lead, mentor, and develop a team of Developer Support Engineers, Senior DSEs and tech leads
  • manage day-to-day support operations, workload distribution, and prioritisation
  • coach team members on technical skills, customer empathy, and problem-solving
  • establish a culture of ownership, accountability, and continuous learning
  • conduct performance reviews, goal setting, and career development planning
  • act as an escalation point for complex, high-impact customer issues
  • provide hands-on guidance in troubleshooting across DevOps, CI/CD, and cloud environments
  • review root cause analyses, postmortems, and corrective action plans
  • ensure all open cases have clear action plans and measurable outcomes
  • drive exceptional customer experience and high CSAT scores
What we offer
What we offer
  • Work at the forefront of DevOps innovation
  • lead and shape the future of developer support and customer experience
  • collaborate with world-class engineers and global customers
  • office transport
  • shift allowance
  • Fulltime
Read More
Arrow Right
New

Solutions Support Engineer

As a Solutions Support Engineer, you are the primary point of contact when Ridec...
Location
Location
France , Bordeaux; Paris
Salary
Salary:
Not provided
helpcare.ai Logo
Helpcare AI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of experience in solutions engineering, technical sales, technical support, consulting, or other customer-facing experience supporting sales of complex software and/or services to enterprises
  • Experience using Python, Java, .Net, or experience with another object-oriented programming language with a willingness to learn Python is a plus
  • Exposure to site reliability issues in critical environments (issue root cause analysis, in-production troubleshooting, on-call rotations)
  • Ability to evaluate, troubleshoot, and follow up on customer issues as well as replicate and document for further escalation
  • Ability to read database schemas and create, modify, and optimize SQL queries to answer operational questions and deliver enterprise-grade solutions
  • Familiarity and experience with development tools (Github, Linux commands, Jira, etc.)
  • Experience working directly with customers on-site and familiarity with Support ticketing tools (e.g., Zendesk)
  • Solid technical aptitude and a passion for learning new technologies, products, and methodologies
  • Excellent customer service skills – the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
  • Strong interpersonal skills for maintaining effective and courteous relationships with employees and business contacts
Job Responsibility
Job Responsibility
  • Independently lead work streams like technical integration projects with customer/prospective IT teams
  • Provide support on-site and/or remote pre and post deployment
  • Work effectively as a cross-functional team member between Sales, Product, Engineering, Launch, Customer Success, and Solutions Support to ensure successful delivery on customer requirements and ultimately high levels of customer satisfaction
  • Work closely with the sales team, to support pre-sales activities, including, customer demos and presentations highlighting our value proposition to help move opportunities through the sales funnel
  • Triage, investigate, and resolve issues
  • Work within customer IT and governance frameworks (security, data access, change management) when setting up integrations, pilots and troubleshooting issues
  • Develop product documentation knowledge base including Investigation Summaries, User Guides, Troubleshooting Steps, Training Materials, and FAQs
  • Participate occasionally in on-call rotations to respond to incidents and perform root cause analysis to prevent future occurrences
  • Position will require travel to customer and prospect locations
  • Present the company's capabilities at a strategic level and be comfortable to brainstorm and discover potential solutions
  • Fulltime
Read More
Arrow Right

Tfb Solutions Support

This role provides technical sales support to ensure successful customer integra...
Location
Location
United States , Overland Park;Parsippany;Frisco;Bellevue
Salary
Salary:
87800.00 - 158400.00 USD / Year
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent
  • 5 years advanced knowledge/experience in H/W, S/W and system certification, testing, methods and procedures
  • 4 years providing strategic design and process direction in a leadership or individual role, working with Cloud Ecosystem partners
  • 3+ years in telecommunications, engineering, or sales engineering
  • experience with cloud products, services, and applications
  • IoT: SIM/device management platforms, IoT standards and protocols, ecosystem partner experience
  • Technical Support: Device troubleshooting, design, and certification
  • Tier 1–3+ support experience
  • ability to provide technical training to sales and peer teams
  • Testing Tools: Hands-on experience with Jira, TestRail, or similar test management platforms
Job Responsibility
Job Responsibility
  • Design and execute Business Value Testing (BVT) frameworks to validate wireless product performance against defined KPIs
  • analyze results and deliver actionable recommendations
  • Collaborate with Product Managers to define acceptance criteria and success benchmarks for new wireless features and offerings
  • Partner with Engineering, IT, Vendor, and QA teams to triage issues surfaced during testing cycles and drive timely resolution
  • Lead device certification and compatibility testing activities to ensure product performance meets commercial launch standards
  • Provide technical pre-sales, mid-sales, and post-sales support across TFB business opportunities to ensure successful customer integration and implementation
  • Serve as the primary technical point of contact for customer trials and proofs of concept, validating solution fit and performance
  • Analyze customer business needs and present tailored technical product proposals for integration with customer systems and equipment
  • Resolve Tier 3 and above customer-impacting issues to maintain service reliability and customer satisfaction
What we offer
What we offer
  • competitive base salary and compensation package
  • annual stock grant
  • employee stock purchase plan
  • 401(k)
  • free, year-round money coaches
  • medical, dental and vision insurance
  • flexible spending account
  • paid time off
  • up to 12 paid holidays
  • paid parental and family leave
  • Fulltime
Read More
Arrow Right

Manager, Solutions Support Engineering

As a Solutions Support Engineer Manager, you will be a part of a global team res...
Location
Location
United States
Salary
Salary:
144000.00 - 198000.00 USD / Year
wiz.io Logo
Wiz
Expiration Date
July 01, 2026
Flip Icon
Requirements
Requirements
  • Experience with AI technologies and a track record of using AI to create tools or scripts to streamline workflows and solve operational challenges
  • 1+ years of experience managing external technical support teams
  • 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
  • 5+ year experience with Cloud technologies (Azure, AWS, GCP)
  • Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring and logging, as well as local and cloud storage
  • Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is granted U.S. citizenship
  • or any individual who is granted U.S. permanent residence (green card holder)
  • or any individual who is granted status as a "protected person") and that they reside in the contiguous United States
Job Responsibility
Job Responsibility
  • Manage, develop, coach and mentor a team of Technical Support Engineers
  • Act as the owner for your team’s accountability and performance
  • Ensure successful training and onboarding of new hires
  • Guide the team through technical-training and additional learning and development needs
  • Drive projects or initiatives to improve team productivity, process or procedure
  • Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary
  • Identify cases that require escalation (either technically or strategically)
  • Create, maintain, and coordinate incident management requests to product or engineering
  • Design and implement solutions that scale the support offering through automations
  • Coordinate with Customer Success Managers to address any technical issues impacting a customer's success
What we offer
What we offer
  • Medical, dental and vision insurance
  • Home Office Setup reimbursement
  • Flexible Spending Accounts
  • Monthly Connectivity reimbursement
  • Employee Assistance Program (EAP)
  • Short- and Long-term Disability Insurance
  • Life & Accident Insurance
  • 401(k) Retirement Savings Plan (with employer match)
  • Flexible paid time off + 11 paid holidays
  • Paid leave programs, including parental, pregnancy health, medical and bereavement leave
  • Fulltime
Read More
Arrow Right

Office Administrator (Central Support Team)

Are you an organised, professional and proactive administrator who thrives in a ...
Location
Location
United Kingdom , Leicester
Salary
Salary:
28000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Highly organised with excellent attention to detail
  • Experienced in office administration and managing a busy workload
  • Confident communicating professionally both face-to-face and over the phone
  • Skilled in Microsoft 365 including Outlook, Excel, Word and Teams
  • Approachable, proactive and solutions-focused
  • Comfortable supporting senior leaders and handling sensitive information
  • Able to prioritise tasks effectively and work independently
Job Responsibility
Job Responsibility
  • Manage the day-to-day running of our Head Office, ensuring the environment remains professional, organised and operationally ready
  • Act as the first point of contact for all incoming calls and visitors
  • Coordinate meeting rooms, hospitality, refreshments and executive support for Directors and the CEO
  • Maintain office supplies, stationery and procurement orders within budget
  • Support administration across the Central Support Team including records, trackers, post and documentation
  • Assist with digital and systems administration, including user account management and asset tracking
  • Support onboarding and offboarding processes alongside HR and IT teams
  • Help coordinate office events, celebrations and stakeholder visits
  • Maintain confidentiality and professionalism at all times
  • Fulltime
Read More
Arrow Right