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Wiz Logo Wiz · IT - Administration

Solutions Support Engineer

United Kingdom · Job Posted January 21, 2026
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Job Description

As a Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and, when needed, creating solutions for customers while scaling our support offering using coding and scripting.

Job Responsibility

  • Responsible for technical customer support experience within the Wiz product
  • Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
  • Identify cases that require escalation (either technically or strategically)
  • Create, maintain, and coordinate incident management requests to product or engineering
  • Design and implement solutions that scale the support offering through automation
  • Participate in on-call rotation for after-hours, holiday, and weekend support coverage

Requirements

  • Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or the equivalent industry experience and certifications
  • 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
  • A minimum of 1+ year experience with Cloud technologies (Azure, AWS, GCP)
  • Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON
  • Proficiency with command-line tools and Linux operating system environments
  • Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring, and logging, as well as local and cloud storage
  • Familiar with security frameworks or tools
  • Excellent organizational and project management skills
  • Fast learner, natural curiosity, and love of technology
  • Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship

Nice to have

  • Experience with DevOps technologies
  • Familiar with REST APIs or GraphQL
  • Knowledge of basic web technologies (e.g., HTTP, HTML, DNS)
  • Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
  • Understanding of relational databases
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  • Create, maintain, and coordinate incident management requests to product or engineering
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  • Monthly Connectivity reimbursement
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  • Short- and Long-term Disability Insurance
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